Pangsapuri di El Pas de la Casa

Just landed back from our holiday at pas de la casa hotel sporting, booked as part of a package holiday with crystal ski. I must admit that I had high standards for this hotel, I had heard off it before and seen it when visiting pas on previous occasions. In season it's fairly pricey so when we found a good deal on what we considered to be a 'premier hotel' we jumped on the chance. However I'm sad to say it didn't live up to expectations. Here's what Needs improving -We were Woken up every night by drunk people in the street, whilst I appreciate the hotel can't control drunk people, something needs to be done (windows need sound proofing) waking up every night 3-4 times is unacceptable in a 4 star hotel. Period. This happened every night like clockwork. -There is no fridge or tea/coffee facilities in the room, really such a big miss to not have these and I feel it's such an easy win for the hotel to implement. -Dinner food quality was low and not clean. I really struggle to see how people are commending the food quality, i found a long black hair in my food one night, food often cold and you can just tell it's the cheapest food they could buy. I've stayed in Europian resorts at half the price with better free food. - they need to add a temperature valve on the radiator in the room. It gets too hot at night and you can't turn the thing off. You eventually have to open the window which basically feels like every drunk person in the street is now on bed with you. -Do not disturb signs ignored by room cleaners, we were Woken up one day because they decided to knock and ask if the room needed cleaning. I appreciate the ask but the do not disturb is there for a reason, we wanted a lie in and to not be woken up! -Pros Spa was really nice and clean, great after long day of snowboarding. Restaurant staff were very kind and tentative Close to ski lift Ski lockers, though small and cramped, were handy. Room did feel big, regardless of some of the flaws Hotel were also quick to fix a light bulb that has blown in our room (sorted within 5 minutes) so that was a plus. Buffet breakfasts were much better than dinner and actually worthwhile! Generally hotel seems clean. All in all I would rate the hotel closer to a 3 star, and we would be unlikely to visit again if I'm totally honest. Hopefully they can take the feedback on in a positive manner and do some improvements!