Hotel Mesra keluarga di Krabi, Thailand

We had previously booked this hotel for a 2020 visit before Covid ruined those plans, so we were looking forward to our eagerly awaited holiday in Thailand. We had decided to travel during the Songkran (Thai new year) festivities, which were unbelievable. So much fun! Our 13 year old daughter (can I say daughter nowadays!!!) had the best time of her life shooting water everywhere. The Thai people, always smiling, are simply amazing. Now, ok, this is a hotel review. We had booked a pool access room by the fantasy pool (the one with the slides). Simply, unless you like people clambering over YOUR small terrace, taking photos while stood on YOUR terrace, jumping in the pool from YOUR terrace, trying to get to their room next door across YOUR terrace, don’t waste your money. It was disgusting, utterly intrusive and bloody ignorant. There are no barriers (and there should be) between the rooms/terraces to prevent this. A joke! We had two sun loungers on the terrace (which people climbed over too) but they were in the shade all the time. Rooms 127 to 131 get no sun at this time of year, so again if you’re a sun worshipper don’t waste your money. The wifi is abysmal. It says somewhere in the room, don’t wait to get home to complain about something, ask the staff! We complained about the wifi almost every day until we gave up. They advertise (incorrectly) that there’s wifi available in all areas. A total lie! The only place you were guaranteed wifi was in the reception area. Or the Green Pepper restaurant across the road!!! I had to pay for 5G everyday to do some work for my business back home!!! And then I get charged for having my room an extra hour on checkout! So much for customer service. A recent reviewer said the breakfast was amazing. No, adequate is the word you’re looking for. It didn’t matter what time you visited, it was packed out, nowhere to sit, no cutlery, no plates, no cups, no food. Everyday we had to ask staff for this, that and the other to be replenished. There was just not enough staff. Apart from 5 behind reception!! On a plus, the room itself was fairly nice with a comfy bed. It could do with more drawer space and more hangers in the wardrobe. Oh and the plug didn’t work in the bathroom sink. On a plus plus, the bar staff at the fantasy pool bar were awesome. A special massive thank you to Soe who was brilliant. One final note, please Ananta Burin Manager/owner, please don’t reply to this review patronising me. This review is a true and honest review. There needs to be changes at this hotel before we ever return. Sorry Soe.

Location is bit far from Center of phi phi. On the other hand, their cars offers good services so I can easily go to and fro phi phi town with their cars. The famous location ( shark point ) is only 15 walking distances or 3 mins car so you can free on charge enjoy snorkelling or swimming in shark point. You can enjoy dinner buffet in their sun set restaurant with reasonable price. I highly recommend that hotel to you. Bests, Eric

Qu'est devenue l'ambiance sympathique et chaleureuse que nous connaissions ???une époque où le bien être du client était prioritaire... 8ème séjour dans cet établissement, dont l'emplacement est remarquable. Mais des changements sont intervenus: La réception ferme à 18h. Plus personne. Tout est éteint. Si vous n'avez besoin de rien, c'est parfait... et pour les excursions, allez donc vous renseigner au bout du chemin, près du 7/11, vous aurez des informations fiables et la personne est charmante. Un panneau annonce l'happy hour de 16 à 18h. Nous nous présentons le jour de notre arrivée à 17h45 pour savourer un coktail: on ne sert plus. Nous sommes donc allés boire ailleurs, et les jours suivants également. Dommage, les couchers de soleil sont superbes vus du jardin. Le restaurant est fermé le soir. Certains faits nous ont choqués au cours de notre séjour : Un couple dont les transats empiètent de 50cm sur la partie cimentée du restaurant pour trouver un peu d'ombre se fait sèchement déménager, alors qu'il n'y a personne au restaurant! Tous les transats du jardin étant occupés, il est interdit de déplacer un de ceux qui bordent la piscine, même s'il n'y a personne à la piscine... Seul le personnel assurant l'entretien du jardin et le ménage reste disponible et souriant. Dommage! C'était auparavant une très bonne adresse!

We had previously booked this hotel for a 2020 visit before Covid ruined those plans, so we were looking forward to our eagerly awaited holiday in Thailand. We had decided to travel during the Songkran (Thai new year) festivities, which were unbelievable. So much fun! Our 13 year old daughter (can I say daughter nowadays!!!) had the best time of her life shooting water everywhere. The Thai people, always smiling, are simply amazing. Now, ok, this is a hotel review. We had booked a pool access room by the fantasy pool (the one with the slides). Simply, unless you like people clambering over YOUR small terrace, taking photos while stood on YOUR terrace, jumping in the pool from YOUR terrace, trying to get to their room next door across YOUR terrace, don’t waste your money. It was disgusting, utterly intrusive and bloody ignorant. There are no barriers (and there should be) between the rooms/terraces to prevent this. A joke! We had two sun loungers on the terrace (which people climbed over too) but they were in the shade all the time. Rooms 127 to 131 get no sun at this time of year, so again if you’re a sun worshipper don’t waste your money. The wifi is abysmal. It says somewhere in the room, don’t wait to get home to complain about something, ask the staff! We complained about the wifi almost every day until we gave up. They advertise (incorrectly) that there’s wifi available in all areas. A total lie! The only place you were guaranteed wifi was in the reception area. Or the Green Pepper restaurant across the road!!! I had to pay for 5G everyday to do some work for my business back home!!! And then I get charged for having my room an extra hour on checkout! So much for customer service. A recent reviewer said the breakfast was amazing. No, adequate is the word you’re looking for. It didn’t matter what time you visited, it was packed out, nowhere to sit, no cutlery, no plates, no cups, no food. Everyday we had to ask staff for this, that and the other to be replenished. There was just not enough staff. Apart from 5 behind reception!! On a plus, the room itself was fairly nice with a comfy bed. It could do with more drawer space and more hangers in the wardrobe. Oh and the plug didn’t work in the bathroom sink. On a plus plus, the bar staff at the fantasy pool bar were awesome. A special massive thank you to Soe who was brilliant. One final note, please Ananta Burin Manager/owner, please don’t reply to this review patronising me. This review is a true and honest review. There needs to be changes at this hotel before we ever return. Sorry Soe.

Location is bit far from Center of phi phi. On the other hand, their cars offers good services so I can easily go to and fro phi phi town with their cars. The famous location ( shark point ) is only 15 walking distances or 3 mins car so you can free on charge enjoy snorkelling or swimming in shark point. You can enjoy dinner buffet in their sun set restaurant with reasonable price. I highly recommend that hotel to you. Bests, Eric

Location is bit far from Center of phi phi. On the other hand, their cars offers good services so I can easily go to and fro phi phi town with their cars. The famous location ( shark point ) is only 15 walking distances or 3 mins car so you can free on charge enjoy snorkelling or swimming in shark point. You can enjoy dinner buffet in their sun set restaurant with reasonable price. I highly recommend that hotel to you. Bests, Eric

Qu'est devenue l'ambiance sympathique et chaleureuse que nous connaissions ???une époque où le bien être du client était prioritaire... 8ème séjour dans cet établissement, dont l'emplacement est remarquable. Mais des changements sont intervenus: La réception ferme à 18h. Plus personne. Tout est éteint. Si vous n'avez besoin de rien, c'est parfait... et pour les excursions, allez donc vous renseigner au bout du chemin, près du 7/11, vous aurez des informations fiables et la personne est charmante. Un panneau annonce l'happy hour de 16 à 18h. Nous nous présentons le jour de notre arrivée à 17h45 pour savourer un coktail: on ne sert plus. Nous sommes donc allés boire ailleurs, et les jours suivants également. Dommage, les couchers de soleil sont superbes vus du jardin. Le restaurant est fermé le soir. Certains faits nous ont choqués au cours de notre séjour : Un couple dont les transats empiètent de 50cm sur la partie cimentée du restaurant pour trouver un peu d'ombre se fait sèchement déménager, alors qu'il n'y a personne au restaurant! Tous les transats du jardin étant occupés, il est interdit de déplacer un de ceux qui bordent la piscine, même s'il n'y a personne à la piscine... Seul le personnel assurant l'entretien du jardin et le ménage reste disponible et souriant. Dommage! C'était auparavant une très bonne adresse!