Hotel 5-Star di Harjumaa, Estonia

The hotel’s location was excellent and the cleanliness was good, but the service was very poor. At breakfast there was a long queue; I ordered a coffee and it arrived after 1 hour. I reminded them four times that I had ordered a cappuccino. They said there were many people and they couldn’t serve it right away. After I got angry, it finally arrived in 2 minutes 😇 we can’t sleep because of the noise from the air conditioner’s motor.

You can't really have any major complaints, as the brand certainly delivers. The rooms are very nice, spacious, and modern. Impeccable cleanliness. The breakfasts are varied and very good. Its location, halfway between the airport, the coast, and the Old Town, makes the hotel truly versatile, and everyone should find it convenient. My only reservation is the policy of charging for bottled water in the rooms. I think there shouldn't be a charge for the daily complimentary set, with additional bottles being charged only after the initial ones provided at check-in are consumed. It's a minor detail, but it feels a bit out of place for a hotel of this caliber.

We love the steam room and sauna. Great service and good breakfast too.

There are definitely reasons for being more expensive than anywhere else. The facilities were very tidy and nice. Breakfast is also varied and delicious. However, I didn't do that because I thought I had to provide one water every day.

Very clean and quiet hotel, lovely shower, bathrobes and slippers. Amazing spa and chocolate hour is a nice touch. However the check in was long as there was a queue and one person at the reception. Not so happy with the bedding, uncomfortable pillows and soft mattress. Not worth paying extra for breakfast, limited choice and extra €5 for fresh orange juice is not acceptable. At breakfast we felt rushed and pestered by the waitresses.

Hotel facilities and services are very good. However, one thing is not very friendly to guests who are not good at English. The Russians who stay at the hotel are not very friendly to the Chinese and do not know where to be confident. It can be seen that the IQ of a person with a big face and a thick neck is not enough.

The Burman was perfection. Amazing breakfast. 24/7 room service. Great spa. Fantastic massage. Beautiful decor, great layout, clean, quiet, updated technology. Every detail was thought of, even a sewing kit which came in handy. Staff was polite and helpful. The location was perfect too. Will stay again.