Juanda Airport Lounge Access for Malaysian Travellers

Whether you’re arriving in Indonesia, departing for another destination, or connecting to your next flight, the airport lounges at Juanda International Airport (SUB) offer a comfortable and relaxing escape from the busy terminal. Here’s everything you need to know to make the most of your lounge experience.

Overview of Juanda International Airport (SUB)

Source: Juanda International Airport

Juanda International Airport serves as the main gateway for Surabaya and the East Java region in Indonesia. Located roughly 12 km from the city centre in Sidoarjo, the airport offers convenient access for both domestic and international travellers. The terminal facilities are modern, efficient and designed to provide a welcoming experience whether you are arriving, departing or transferring through.

Terminals and Layout

Juanda Airport consists of two primary terminals: Terminal 1 (domestic) and Terminal 2 (international departures).
Lounges are located airside (beyond security) in both terminals, making it easy for passengers to access them after check-in and screening.

Passenger Traffic

As one of Indonesia’s busiest airports, Juanda handles a significant volume of domestic and international flights, and plays a key role in connecting East Java with the rest of Indonesia and the region.

Facilities & Services – Lounges

If you’re flying out of Juanda Airport or connecting onward, the airport lounges provide a comfortable retreat from the terminal bustle. For example:

• The Concordia Premier Lounge in Terminal 2 (international departures area) offers Wi-Fi, refreshments, a separate prayer room and shower facilities.
• The Blue Sky Premier Lounge in Terminal 1A (domestic departures) features live-cooking buffet, complimentary bottled water, free Wi-Fi and a musholla (prayer room).
  These lounges are ideal for business travellers, leisure flyers and anyone seeking a quiet space to rest, refresh, or get some work done.

Shopping, Dining & Connectivity

In addition to lounge access, the airport offers a range of cafés, eateries and shops where you can enjoy local flavours or shop for last-minute items.
Getting to and from the airport is straightforward: being close to Surabaya, transport options such as taxis and ride-hailing services are readily available.

Why It Matters for Malaysian Travellers

If you’re flying from Malaysia or connecting onward via Juanda, the lounges at this airport give you a chance to relax before your flight. With essential amenities like Wi-Fi, comfortable seating and refreshments, your journey starts (or ends) in a more comfortable fashion. Whether you’re flying for business or leisure, these lounges help add a touch of ease to your airport time.

✈️ Why Use a Lounge at Juanda International Airport (SUB)

Source: Surabaya - Bisnis.com

Though Juanda International Airport is smaller than major hubs like Singapore Changi Airport or Soekarno–Hatta International Airport, it can still be bustling during peak periods. The airport lounges provide a peaceful retreat from the terminal rush — whether you’re departing, arriving or in transit, they make your travel experience significantly more comfortable.

Recommended Lounges at Juanda Airport:

• Concordia Premier Lounge (Terminal 2 – International Departures): Features buffet hot dishes, Wi-Fi, shower.
• Blue Sky Premier Lounge (Terminal 1A – Domestic Departures): Live cooking station, unlimited buffet, children’s play area, musholla (prayer room).

💳 How Travellers Can Access Lounges at Juanda International Airport (SUB)

Source: ANTARA News

Credit Cards:

Many credit cards issued in Malaysia and Indonesia—such as Maybank, CIMB, BNI, Mandiri, HSBC, and Public Bank—are linked to lounge membership programs like Priority Pass, DragonPass, or LoungeKey. If your card includes one of these memberships, you can enjoy access to lounges at Juanda Airport, such as Concordia Premier Lounge (International Departures) or Blue Sky Premier Lounge (Domestic Departures).
Depending on your card tier, you may receive complimentary visits each year or pay a reduced entry fee.

Lounge Passes (Pay-Per-Use):

If you do not have an eligible credit card, you can still enter the lounges by purchasing a pass. These can be bought through platforms such as Klook, Trip.com, DragonPass, or directly at the lounge reception. Prices usually range from IDR 150,000 to IDR 400,000 per person, depending on the lounge and time of day.

Airline Tickets:

Passengers flying Business Class or holding elite frequent flyer status with airlines operating at Juanda Airport (such as Garuda Indonesia, Citilink, AirAsia, Malaysia Airlines, and others) may enjoy complimentary lounge access. Elite tier members may be allowed entry even when flying Economy, depending on the specific membership rules.

🛂 Comparison: How to Access Lounges at Juanda International Airport (SUB)

⭐ Key Lounges & Access Tips at Juanda International Airport (SUB)

Here are the main lounges at Juanda Airport, what they offer, and how you can access them:

✨ Access Tips for Travellers

• If you have a premium credit card, check whether it includes Priority Pass, DragonPass, or LoungeKey—you may already have complimentary or discounted lounge visits.
• Pre-book your lounge pass online (e.g., via Klook, Trip.com, or respective lounge programs) to secure better rates and ensure availability during busy travel periods.
• If you’re flying Business Class with an airline that partners with the lounge, simply present your boarding pass at the lounge reception for entry.

💡 How to Use Trip.com for Lounge Access & Planning at Juanda International Airport (SUB)

Trip.com is a convenient platform for browsing and comparing lounges at Juanda Airport, helping you review lounge locations, operating hours, facilities, and access options before your trip.

• Filter by Access Type:
  Check whether a lounge can be accessed using your credit card benefits (such as Priority Pass, DragonPass, or LoungeKey) or if it is available for pay-per-use entry.
• Read Traveller Reviews:
  Look at user feedback to understand lounge comfort, food and beverage selection, cleanliness, Wi-Fi performance, and service quality before deciding which lounge to book.
• Book in Advance:
  Whenever possible, reserve your lounge pass through Trip.com before you travel. Advance booking often provides better rates than walk-in prices and guarantees entry—especially useful during peak travel periods.

Using Trip.com helps ensure your lounge experience at Juanda Airport is smooth and enjoyable, offering a more comfortable and stress-free start or end to your journey.

🌿 Relaxation & Wellness Facilities at Juanda Airport Lounges (SUB)

Source: American Express

The lounges at Juanda International Airport are designed to help travellers unwind, refresh, and recharge before their domestic or international flights. Whether you are travelling for business or leisure, these lounges offer a calm and comfortable break from the busy terminal environment.

Showers & Freshen-Up Facilities

Several lounges, such as the Concordia Premier Lounge, provide shower facilities complete with towels and basic toiletries. This is especially convenient for travellers on long-haul journeys, transit passengers, or anyone who wants to feel refreshed before boarding.

Massage Chairs & Rest Zones

While full spa services are not available, some lounges feature massage chairs and quiet resting areas where you can relax and relieve travel fatigue. It’s a soothing way to unwind during your pre-flight time.

Comfortable Seating & Quiet Corners

Lounges at Juanda Airport offer comfortable seating arrangements, including recliner-style chairs and peaceful relaxation corners. These spaces are ideal for reading, light work, or simply resting away from the crowds.

Calm & Peaceful Atmosphere

Unlike the main terminal, the lounges offer a more private and serene environment with controlled lighting and air-conditioning—perfect for travellers who prefer a quieter space before departure.

Light Meals & Refreshments

Most lounges offer a buffet with light snacks, Indonesian dishes, and international selections, along with coffee, tea, and soft drinks. While the menu is not elaborate, it provides enough comfort and convenience to keep you satisfied before boarding your flight.

👀 Useful Tips for Travellers Using Lounges at Juanda International Airport (SUB)

Source: Priority Pass

Check Your Ticket & Membership Status

If you’re flying Business Class or hold elite frequent flyer status with airlines operating at Juanda Airport (such as Garuda Indonesia, Citilink, AirAsia, Malaysia Airlines, or Singapore Airlines), you may already have complimentary lounge access.
Economy Class passengers can enter through Priority Pass, DragonPass, LoungeKey, or by purchasing pay-per-use access.

Bring the Required Documents

Always have your boarding pass and passport/identification ready when entering the lounge. If you are using a lounge membership, ensure you have your digital or physical card (Priority Pass, DragonPass, LoungeKey) ready for verification.

Know the Opening Hours & Busy Times

Lounges at Juanda Airport generally open from early morning until the last departing flight of the day. Peak hours are often during morning flights to Jakarta and Bali, and evening international departures. During these times, seating may be limited.

Manage Your Expectations

• Showers: Available in selected lounges such as the Concordia Premier Lounge.
• Food & Drinks: Expect light meals, Indonesian dishes, and beverages rather than a full restaurant-style selection.
• Wi-Fi & Charging: Wi-Fi is usually stable, though speed may vary during busy periods. Charging ports may be limited—bringing a power bank is helpful.
• Language: Lounge staff typically speak Bahasa Indonesia and English, and communication is generally smooth.

Cost & Payment Options

If you do not have complimentary access, you can:

• Purchase a lounge pass at the counter, or
• Book in advance through platforms like Trip.com to secure better pricing and guaranteed entry.

✨ Making the Most of Juanda Airport Lounges (SUB)

Relaxing in a lounge at Juanda International Airport can make your journey much more comfortable and enjoyable. Whether you’re flying domestically within Indonesia, connecting to another city, or waiting between international flights, the lounges at Juanda Airport offer a calm and welcoming space away from the busy terminal.

With a bit of planning—such as checking your flight gate, confirming whether your credit card or airline ticket includes lounge access, or booking a lounge pass in advance—you can avoid crowded waiting areas and enjoy a more pleasant pre-flight experience.

Make use of comfortable seating, light meals and refreshments, Wi-Fi, charging points, and shower facilities to refresh yourself before departure. Take the time to relax, recharge, and turn your time at Juanda Airport into a refreshing and enjoyable part of your journey—not just the transition before your next flight.