Whether you’re flying home to Malaysia from Makassar or connecting onward to another destination, the lounges at Sultan Hasanuddin International Airport (UPG) offer a calm and comfortable space away from the busy terminal. Here’s a complete guide to help you make the most of your lounge experience.
Overview of Sultan Hasanuddin International Airport (UPG)
Source: VOI
Sultan Hasanuddin International Airport (IATA: UPG) serves Makassar and the wider South Sulawesi region of Indonesia. Located in Maros, about 20 kilometers from Makassar city center, the airport is a key travel hub for both domestic and regional routes. Modern and traveler-friendly, it caters to leisure travelers, business passengers, and returning families alike.
Terminals & Layout
The airport has one main integrated terminal handling both domestic and international flights. Its design is spacious and easy to navigate, allowing travellers to move smoothly between check-in areas, immigration, security checkpoints, and boarding gates with minimal hassle.
Passenger Traffic & Connections
Sultan Hasanuddin Airport is one of Indonesia’s most important aviation hubs, providing frequent connections to major cities such as Jakarta, Surabaya, Balikpapan, and Kuala Lumpur. For travellers connecting across the Indonesian archipelago or flying internationally, Makassar often serves as a convenient transit point.
Lounge Facilities – What to Expect
For travellers who want to rest before departure, the airport lounges provide essential comfort and convenience, including:
- Relaxed seating areas that offer a break from the crowded terminal
- Complimentary Wi-Fi and charging points to stay connected or get work done
- Light snacks, refreshments, and beverages to enjoy before your flight
- Quiet spaces suitable for business travellers who need focus and privacy
Whether you’re catching a morning flight or waiting during transit, the lounge helps make your journey smoother and more enjoyable.
Why It Matters for Malaysian Travellers
For Malaysian travellers exploring Indonesia or returning home, Sultan Hasanuddin Airport offers a warm and efficient travel experience. The lounges provide a peaceful environment to refresh, pray, relax, or prepare for your next flight. With helpful staff and practical amenities, your trip begins and ends on a more comfortable note.
✈️ Why Use a Lounge at Sultan Hasanuddin International Airport (UPG)
Source: American Express
Although Sultan Hasanuddin International Airport (UPG) is not as large as airports like Jakarta Soekarno–Hatta or Kuala Lumpur International Airport, it can still become busy during peak travel seasons, weekends, and holiday periods. The airport lounges offer a quiet and comfortable retreat from the bustling terminal, allowing travellers to relax before boarding. Whether you’re departing, connecting, or returning home, these lounges provide a convenient way to unwind and enjoy a smoother travel experience.
Lounge Facilities – What to Expect
| Facility | Description / Details |
|---|---|
Comfort & Rest | Lounges at Sultan Hasanuddin Airport provide air-conditioned seating in a calm and private environment. This is ideal for relaxing, reading, or simply enjoying a peaceful moment away from the main crowds. |
Food & Beverages | Travellers can enjoy complimentary light snacks along with coffee, tea, juices, and soft drinks. Some lounges also offer simple hot meals for those who prefer something more substantial before their journey. |
Wellness Options | Certain lounges may include massage chairs or quiet relaxation zones, allowing passengers to ease travel fatigue. While there are no full spa services, the tranquil setting itself provides comfort and rest. |
Business & Work Amenities | Most lounges are equipped with free Wi-Fi, charging outlets, and work-friendly seating areas—ideal for business travellers who need to check emails, make calls, or stay productive in transit. |
Shower Facilities | Select lounges offer private washrooms and shower facilities, perfect for refreshing yourself before a flight or during a layover, particularly for long-distance or multi-leg travel. |
Family-Friendly Spaces | Lounges offer clean and comfortable areas suitable for families with children. They are especially helpful for travellers with longer waiting times who prefer a relaxed and spacious environment. |
Recommended Lounges at Sultan Hasanuddin International Airport (UPG)
1. Concordia Lounge (Domestic & International Departures)
Located near the departure gates, Concordia Lounge provides a comfortable escape before your flight. Amenities typically include:
- Relaxed seating areas
- Complimentary snacks and beverages
- Free Wi-Fi
- Charging ports
- TVs and reading materials
This lounge is accessible via lounge membership programs (such as Priority Pass, DragonPass, LoungeKey), selected credit cards, or pay-per-use access.
2. Garuda Indonesia Lounge
Designed for Garuda Indonesia Business Class passengers and GarudaMiles Elite members, this lounge offers a more premium experience with:
- Enhanced meal options
- Quiet spaces for work and rest
- Customer-focused service
It reflects the warm hospitality of Garuda Indonesia and provides a refined pre-flight atmosphere.
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💳 How Malaysians Can Access Lounges at Sultan Hasanuddin International Airport (UPG)
Source: American Express
Credit Cards
Many Malaysian bank credit cards—such as those from Maybank, CIMB, RHB, HSBC, Standard Chartered, and others—come with lounge access programs like Priority Pass, DragonPass, or LoungeKey. These memberships are often bundled with premium or travel-focused credit cards and typically include a certain number of complimentary lounge visits per year.
At Sultan Hasanuddin Airport, several lounges (particularly Concordia Lounge) commonly accept these access programs. After your complimentary quota is used, additional visits are charged at a discounted rate.
Lounge Passes (Pay-Per-Use)
If you do not have a qualifying credit card, you may still enter lounges at UPG by purchasing a pay-per-use pass. These can often be booked:
- Online through platforms like Trip.com, or LoungeBuddy
- Directly at the lounge reception (subject to availability)
Prices can vary depending on time of day, season, and lounge capacity, so it’s best to confirm the rate in advance if possible.
Airline Tickets & Frequent Flyer Status
Passengers flying Business Class or those holding Elite tier status with airlines operating at UPG (such as Garuda Indonesia or Lion Air Group loyalty programs) may be eligible for complimentary lounge access. For example, Business Class passengers of Garuda Indonesia are typically entitled to use the Garuda Indonesia Lounge.
🛂 Comparison: How Malaysians Can Access Lounges at Sultan Hasanuddin (UPG)
| Access Method | Cost / Requirements | Eligible Lounges at UPG | Best For |
|---|---|---|---|
Credit Cards (Priority Pass, DragonPass, LoungeKey) | Complimentary visits included with premium credit cards; additional visits may be charged | Typically accepted at Concordia Lounge and similar partner lounges | Frequent travellers with premium card benefits |
Lounge Passes (Pay-Per-Use) | Pay per visit; pricing varies by lounge and booking platform | Pay-per-use lounges such as Concordia Lounge | Casual travellers or those without card access |
Airline Ticket or Elite Status | Included with Business Class fare or Elite frequent flyer status | Airline-operated lounges such as Garuda Indonesia Lounge | Business passengers or loyal frequent flyers |
⭐ Key Lounges & Access Tips at Sultan Hasanuddin International Airport (UPG)
Below are the main lounges available at UPG, including what they offer and how you can access them:
| Lounge | Terminal / Location | Key Amenities | How to Access |
|---|---|---|---|
Concordia Lounge | Departure Area (Domestic & International sections) | Comfortable seating, complimentary snacks and beverages, hot and cold drinks, Wi-Fi, charging points, TV and reading areas, and a quiet atmosphere to relax before your flight | Access via Priority Pass, DragonPass, or LoungeKey memberships; selected premium credit cards; or purchase a pay-per-use pass at the entrance or via booking platforms. Prices generally vary depending on time and availability. |
Garuda Indonesia Lounge | Near Garuda Indonesia departure gates (Domestic Terminal) | Premium meal selections, refreshments, quiet seating zones, free Wi-Fi, work-friendly spaces, and warm hospitality reflecting Garuda Indonesia’s service style | Complimentary for Garuda Indonesia Business Class passengers and GarudaMiles Elite / Platinum members. Economy Class passengers generally cannot access unless permitted through airline or status privileges. |
✨ Access Tips for Travellers
- Check your credit card benefits: Many Malaysian and regional bank credit cards include Priority Pass, DragonPass, or LoungeKey privileges. You may already have free lounge visits available each year.
- Consider booking online: Platforms such as Trip.com, or DragonPass may offer competitive rates or guaranteed entry during busy hours.
- Flying Business Class on Garuda Indonesia? You can enjoy the Garuda Indonesia Lounge simply by presenting your boarding pass at the lounge entrance.
💡 How to Use Trip.com for Lounge Access & Planning at Sultan Hasanuddin Airport (UPG)
Trip.com is a convenient platform for researching and booking lounge access at Sultan Hasanuddin International Airport. It allows you to review lounge locations, operating hours, available amenities, and access options before your trip.
1. Filter by Access Type
Use the filter options to check which lounges accept Priority Pass, DragonPass, or LoungeKey through your Malaysian or regional credit card benefits. You can also see which lounges offer pay-per-use access for travellers without membership privileges.
2. Read Traveller Reviews
Browse feedback from other passengers to understand:
- Comfort and seating quality
- Food and beverage variety
- Wi-Fi reliability
- Cleanliness and ambience
- Overall service experience
This helps you choose the lounge that best suits your needs—whether you’re looking to rest, work, or refresh.
3. Book in Advance
Whenever possible, secure your lounge entry before arriving at the airport. Advance booking through Trip.com can:
- Offer better pricing than walk-in rates
- Help you guarantee your spot during busy travel periods or holiday seasons
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🌿 Relaxation & Wellness Facilities at Sultan Hasanuddin Airport Lounges
Source: American Express
The lounges at Sultan Hasanuddin International Airport (UPG) are designed to provide travellers with a peaceful and comfortable environment before their flight. Whether you are travelling for business, leisure, or transiting through Makassar, these lounges offer a welcome retreat from the busier areas of the terminal.
Showers & Freshening Up
Some lounges, particularly the Concordia Lounge, may offer shower facilities complete with towels and basic toiletries. These are especially helpful for passengers continuing their journey or those who simply want to refresh before boarding
Massage Chairs & Rest Zones
Although full spa services are not available, selected lounges feature massage chairs and quiet relaxation areas. These spaces help ease travel fatigue and allow travellers to rest in comfort before their next flight.
Comfortable Seating & Nap-Friendly Spaces
Lounges at UPG offer cushioned seating with areas designed for relaxation or short naps. Compared to the main departure hall, the atmosphere is calmer and more comfortable, making it easier to unwind, read, or rest.
Quiet & Calm Environment
Soft lighting, temperature-controlled spaces, and minimal background noise create a peaceful environment—ideal for those who prefer to relax or focus on work before take-off.
Light Refreshments & Beverages
Most lounges provide a selection of light snacks, simple hot meals, and complimentary drinks such as coffee, tea, and soft beverages. While the dining options are modest, they provide a convenient and satisfying pre-flight meal or snack.
👀 Useful Tips for Travellers at Sultan Hasanuddin Airport Lounges
Source: Wikimedia Commons
Check Your Ticket & Membership Status
If you are flying Business Class on airlines such as Garuda Indonesia, you may already have complimentary lounge access. Economy Class passengers can typically access lounges through Priority Pass, DragonPass, LoungeKey, or by purchasing pay-per-use entry.
Bring the Necessary Documents
Keep your boarding pass and identification (passport or IC) ready when entering the lounge. If you are accessing through a lounge membership, ensure you have your digital or physical membership card available for verification.
Know the Opening Hours & Busy Periods
Most lounges at Sultan Hasanuddin Airport open early in the morning and remain open until the final scheduled flights for the day. Expect busier periods during:
- Weekend departures
- Public holiday travel seasons
- Evening flights to Jakarta, Surabaya, and other major hubs
Manage Your Expectations
- Showers: Available in selected lounges such as Concordia Lounge, useful for freshening up during transit or before a long journey.
- Food & Beverages: Expect light snacks, simple hot dishes, and beverages rather than a full buffet-style dining experience.
- Wi-Fi & Charging: Wi-Fi is generally reliable, but speeds may vary when the lounge is crowded. Bring a power bank, as charging points may be limited.
- Language: Lounge staff usually speak Bahasa Indonesia and basic English, and are accustomed to serving both local and international travellers.
Cost & Payment Options
If you do not have complimentary access through a membership or airline ticket, you can purchase entry directly at the lounge counter or book in advance through platforms such as Trip.com or DragonPass to secure better rates.
Flights from Kuala Lumpur to Makassar
- Pergi Balik
- Sehala
- direct cheapest
KUL14:053j 20mTanpa hentiUPG17:25Kuala Lumpur - Makassar|Ahd, 1 Mac|AirAsiaUPG17:553j 20mTanpa hentiKUL21:15Makassar - Kuala Lumpur|Ahd, 8 Mac|AirAsiaPHP 9,237PHP 10,58513% OFF13% OFFPHP 10,585PHP 9,237 - KUL14:053j 20mTanpa hentiUPG17:25Kuala Lumpur - Makassar|Rab, 4 Mac|AirAsiaUPG10:503j 10mTanpa hentiKUL14:00Makassar - Kuala Lumpur|Sab, 7 Mac|AirAsiaPHP 9,421PHP 10,58511% OFF11% OFFPHP 10,585PHP 9,421
- KUL14:053j 20mTanpa hentiUPG17:25Kuala Lumpur - Makassar|Ahd, 1 Mac|AirAsiaUPG17:553j 20mTanpa hentiKUL21:15Makassar - Kuala Lumpur|Rab, 4 Mac|AirAsiaPHP 9,421PHP 10,58511% OFF11% OFFPHP 10,585PHP 9,421
KUL1:00 PM3j 5mTanpa hentiUPG2:00 PMKuala Lumpur - Makassar|Sat, Dec 13|AirAsia
UPG1:00 PM3j 5mTanpa hentiKUL2:00 PMMakassar - Kuala Lumpur|Sat, Dec 13|AirAsiaCari Penerbangan LainCari Penerbangan Lain
Harga potongan adalah dikira berdasarkan harga purata laluan sepadan pada Trip.com.
✨ Making the Most of Sultan Hasanuddin Airport Lounges
Spending time in a lounge at Sultan Hasanuddin International Airport (UPG) can greatly improve your travel experience. Whether you’re flying to another destination within Indonesia, connecting to an international route, or simply waiting after a long journey, the lounges here provide a calm and welcoming place to relax.
A little preparation can make your visit smoother—check your boarding gate in advance, confirm whether your credit card, airline ticket, or travel membership includes lounge access, or consider purchasing a pass ahead of time. Doing so helps you avoid crowded public waiting areas and ensures a more comfortable airport experience.
Once inside the lounge, you can enjoy comfortable seating, complimentary snacks and beverages, reliable Wi-Fi, and in some lounges, shower facilities to freshen up before your flight.
Take the opportunity to rest, recharge, and enjoy a peaceful break as part of your journey through Sultan Hasanuddin International Airport.
FAQs: Sultan Hasanuddin Airport Lounges
How can travellers access lounges at Sultan Hasanuddin Airport?
You can access lounges by flying Business or First Class (e.g., Garuda Indonesia), through lounge membership programs such as Priority Pass, DragonPass, or LoungeKey, or by purchasing a pay-per-use pass either online or directly at the lounge.Which terminal at Sultan Hasanuddin Airport has lounges?
Sultan Hasanuddin Airport has separate Domestic and International terminals, and lounges are available in both areas. Lounge access eligibility varies depending on your airline, class of travel, and membership program.Do lounges at Sultan Hasanuddin Airport serve halal food?
Yes. Lounges at UPG typically offer halal-friendly snacks and meals, in line with Indonesia’s Muslim-majority dining standards. Expect light dishes, pastries, and a selection of beverages.Are children allowed in the airport lounges?
Yes. Most lounges at Sultan Hasanuddin Airport are family-friendly. Children may enter for free or at a reduced rate when accompanied by an eligible adult or cardholder, depending on the lounge’s policy.Can I book lounge access at Sultan Hasanuddin Airport in advance?
Yes. Travellers can pre-book lounge access via platforms such as Trip.com, Klook, Priority Pass, or DragonPass. Pre-booking is recommended during weekends, public holidays, and peak travel periods to ensure availability.Is lounge access worth it for Economy Class travellers?
Absolutely. For Economy passengers, lounge access offers excellent comfort and convenience—comfortable seating, air-conditioning, halal refreshments, Wi-Fi, charging points, and in some lounges, showers—making your time at the airport much more enjoyable.