Planning a trip to Taiwan? Whether you’re dreaming of bubble tea in Taipei 🧋 or catching sunrise at Alishan 🌄, there’s one important thing to do before you land — submit the Taiwan Online Arrival Card (TWAC). 🛂
I just got back from Taiwan recently (yes, the food was amazing!), and I want to share everything I learned about the arrival process to help fellow Malaysians breeze through immigration. Here’s what you need to know 👇
📄 What’s TWAC?
TWAC stands for Taiwan Online Arrival Card. It’s a mandatory online form that all foreign visitors — including Malaysians — must fill in before arriving in Taiwan.
It was introduced by Taiwan’s immigration department to simplify arrival procedures and reduce paper-based forms at the airport. While the paper version still exists for now, TWAC will fully replace it from 1 October 2025.
🔍 Here’s what the TWAC is in simple terms:
A digital form to be completed within 3 days of arrival, collecting your:
- Full name
- Passport number
- Flight number
- Accommodation address in Taiwan
Once submitted, you’ll receive a confirmation email with a QR code — show this at immigration when you land.
🧾 Is TWAC a Visa?
Nope! Malaysians can visit Taiwan visa-free for up to 30 days, but TWAC is still required.
TWAC is not a visa — it’s a separate document that records your travel details for immigration purposes.
🛃 Why Is It Important?
✅ Speeds up your immigration process
✅ Helps Taiwanese authorities process travelers faster
✅ Prevents paperwork at the airport
✅ Will be mandatory from October 2025 onwards
👥 Who Needs to Submit the TWAC?
If you’re a Malaysian citizen visiting Taiwan for tourism, business, or visiting friends/family, you need to submit the TWAC — even if you’re visa-exempt.
This applies to all foreigners arriving by air who:
- Do not hold a Taiwan residence permit
- Are staying short-term
- Plan to enter through a Taiwanese airport
📝 How to Fill Out the TWAC
💻 Option 1: Online (Highly Recommended!)
Visit the official site: https://twac.immigration.gov.tw/ or https://niaspeedy.immigration.gov.tw
✅ Step 1: Choose Language
Select your preferred language: English, Chinese, Japanese, or Korean.
(Most Malaysians use English or Chinese.)
✅ Step 2: Fill in Personal Details
Provide:
- Full name (as in passport)
- Gender
- Date of birth
- Nationality (e.g. Malaysia 🇲🇾)
- Passport number
- Passport expiry date
✅ Step 3: Enter Travel Details
Fill in:
- Purpose of entry (e.g., tourism, business, visiting relatives)
- Flight number (arrival to Taiwan)
- Arrival date
- Port of entry (e.g., Taoyuan International Airport)
✅ Step 4: Enter Your Taiwan Address
Provide the address of where you’re staying in Taiwan:
- Hotel name and address
- Or friend/relative’s home (if applicable)
💡 Use your booking confirmation to copy & paste the hotel address correctly.
✅ Step 5: Provide Contact Info
Input:
- Mobile phone number (can be Malaysia or Taiwan number)
- Email address (you’ll receive confirmation here)
✅ Step 6: Submit the Form
Double-check everything, then click Submit.
📧 You’ll receive a confirmation email — sometimes it includes a QR code, but it’s mostly for record purposes.
✅ Step 7: Screenshot or Save Confirmation
📸 Take a screenshot of the final page or confirmation email — just in case you’re asked at immigration (though it's not always required).
🛬 Option 2: At the Airport
Still possible for now, but not ideal. Taiwan airports may still provide paper cards, but with long queues and limited staff assistance. Starting October 2025, the paper option will be discontinued — so better to do it online!
✅ Important Notes
What You Need | Notes |
|---|---|
Passport | Must be valid for at least 6 months |
Hotel address | Required for submission |
Flight details | Include airline and flight number |
Device | Works on phone, tablet, or PC |
Cost | 100% Free ✅ |
🕒 When to Submit the TWAC?
You can submit the TWAC up to 72 hours (3 days) before arriving in Taiwan.
I submitted mine two days before my flight, and it literally took less than 5 minutes on my phone!
Cheap Flights from Kuala Lumpur to Taipei
- Sehala
- Pergi Balik
- direct cheapest
KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Rab, 21 Jan|AirAsia X Berhad (Malaysia)PHP 3,670PHP 4,0319% off9% offPHP 4,031PHP 3,670 - KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Rab, 4 Feb|AirAsia X Berhad (Malaysia)PHP 3,721PHP 4,0318% off8% offPHP 4,031PHP 3,721
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Rab, 28 Jan|AirAsia X Berhad (Malaysia)PHP 3,721PHP 4,0318% off8% offPHP 4,031PHP 3,721
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Ahd, 25 Jan|AirAsia X Berhad (Malaysia)PHP 3,721PHP 3,721
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Kha, 5 Feb|AirAsia X Berhad (Malaysia)PHP 3,721PHP 3,721
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Sab, 24 Jan|AirAsia X Berhad (Malaysia)PHP 3,789PHP 3,789
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Jum, 23 Jan|AirAsia X Berhad (Malaysia)PHP 3,789PHP 3,789
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Sel, 3 Feb|AirAsia X Berhad (Malaysia)PHP 3,789PHP 3,789
KUL1:00 PM3j 5mTanpa hentiTPE2:00 PMKuala Lumpur - Taipei|Sat, Jan 24|AirAsia X Berhad (Malaysia)Cari Penerbangan LainCari Penerbangan Lain
Tambang penerbangan yang dipaparkan dari ${{departCityName}} ke ${{arrivalCityName}} adalah berdasarkan harga purata daripada pelbagai syarikat penerbangan untuk 3 bulan seterusnya, mengikut pangkalan data Trip.com terkini.
🧳 Important Tips for a Smooth Arrival
- 📸 Take a screenshot of your TWAC QR code — don’t rely on airport WiFi
- 🛬 Have your hotel name and address ready when you fill it in.
- 📱 Use your mobile browser — the site is mobile-friendly.
- ⏰ Do it 2–3 days before your trip to avoid last-minute stress.
- 💼 Even for return trips, fill in the TWAC again before re-entry.
👀 Don’t forget to pre-purchase an eSIM or Taiwan travel SIM card so you’re connected the moment you land!
Cheap Hotels in Taipei
5 star
965 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.44km dari pusat bandar
A very comfortable stay, my elders gave great feedback, and the executive lounge was very convenient. It's a hotel with a rich history and character, well-maintained overall, and the service is attentive. We'll definitely be back!DariPHP 6,726
Good706 Ulasan
Taipei Railway Station Area Taipei|2.23km dari pusat bandar
We stayed for a week this time, and every day we had to ask housekeeping for extra large towels because we showered twice a day. It wasn't until the last day that housekeeping asked if we needed extra towels. Also, when we checked in, the shampoo and conditioner were empty, and they hadn't replaced them. We had to call for them to be refilled. This is our third stay at this hotel, don't they keep records of guest preferences?DariPHP 10,992
4391 Ulasan
Ximending Commercial Area Taipei|4.53km dari pusat bandar
Wonderful service with very friendly and helpful staff.
The view is great, but unfortunately we couldn’t fully enjoy it due to cloudy weather. Otherwise, we would likely have caught the sunrise. The location is convenient if you’re taking public transport.
We drove instead, and the car park was quite difficult to navigate. It required a sharp right U-turn, and Google Maps kept re-routing us. That said, the staff were extremely helpful and even accompanied us to show us the correct way.
The hotel is clean, but we noticed some cooking smells in the morning and a sewage smell late at night. The staff promptly provided an air purifier, and the situation improved after a while.DariPHP 3,550
1074 Ulasan
Ximending Commercial Area Taipei|3.74km dari pusat bandar
The hotel was spacious. However, the cleanliness of the room can be improved. Furthermore, it was really unacceptable that the table beside the bed had a bible book. It really creeps us out and there were even knocking sounds on the wall. Hope the management will read this and sort this out.DariPHP 6,973
Good307 Ulasan
Linjiang Night Market Taipei|1.76km dari pusat bandar
The hotel is spacious and amazing for family. It is situated in a very lovely neighbourhood with 15mins walk to night market and eateries.
The 101 view is superb too!DariPHP 14,466
Very Good4697 Ulasan
Shilin Night Market Taipei|4.49km dari pusat bandar
They have kindly upgraded us to rooms next to elevator with balcony for better ventilation. Even at lower level the view of Taipei is unbeatable. We like the wooden floor much better.
Because of renovation at the separate bldg, they’ve used strong aroma to cover the smell. That side has carpet floor which will suit some of the travellers.
A few boutiques at main bldg, selling special fashion & accessories.
Hope we could stay for longer next time to read the exhibition at V floor. Those are precious history of how the hotel has developed since 1940s.
Buses to Jiantan only operates on weekends- we as Japanese cannot read the sign & waited in the wind for 10+ min. Luckily a lady asked the concierge & figured out what’s going on. We took taxi instead.DariPHP 5,262
Very Good1100 Ulasan
Taipei Railway Station Area Taipei|2.43km dari pusat bandar
Highly recommend the stay. The rooms were clean and spacious. Meals were very tasty and there was a very large selection available (including many vegan options). The spa experience was worth every penny,. We travel around the world and the massages we had here were absolutely the best ones. The staff is very friendly and accommodating. We loved the stay so much we've extended and upgraded our room for extra nights.DariPHP 9,153
2447 Ulasan
Taipei Railway Station Area Taipei|2.79km dari pusat bandar
A few things in the hotel made me feel a little in Japan instead of Taiwan:
- yukata available for use
- bidet with seat warmer
- LOTS of Japanese food options around (in the basement of the hotel as well as the Eslite building next to it)
The staff are polite and friendly. Little/no problem with English but they have dedicated staff who can speak Korean and Japanese.
We had the 2 double beds in the room to accommodate 2 adults and 2 toddlers (＜5yo). The room was spacious (about 33sqm) compared to the other hotels nearby. This time round, the room decor feels a bit more modern. It has the necessities (safe deposit box, water kettle, some mugs, tea and coffees). Mineral water is provided but there are also water dispensers are on the gym floor and another floor. The laundry room (only 1 washing machine and 1 dryer, both coin-operated ) is clean. Dryer can dry the clothes in 1 round. Detergent is free for use. However, there is no view from the room (we can see the other rooms from our room).
Location is directly above the red & blue Taipei Main Station MRT and directly opposite the High Speed Rail station . The hotel is connected to the MRT and the HSR station via the basement but there is a stairs (about 15-20steps) so it’s not so stroller-friendly).
Overall, we love the hotel and would come back if we visit Taipei again.DariPHP 3,729
Business travel
972 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.79km dari pusat bandar
I had stayed in a different Green World with decent experience. But this place had rather snarky service staff which threw me off because I always had good customer service in Taiwan. The lobby and entrance is also shady like a backdoor. The soundproofing was terrible. The room next door is separated from me by a false wall so I could hear the baby crying and the family in it having a three generation discussion. I won't want to come back.
The saving grace is the toilet which is quite huge and ironically, better sound insulated from the room than the next door is to mine.DariPHP 3,406
1826 Ulasan
Ximending Commercial Area Taipei|3.86km dari pusat bandar
Great place to stay! Very IG worthy and is near eating places and amenities.
Only issue (which is quite uncomfortable at times) is the central temperature control - the whole hotel is set at 19-22 degrees even in cold weather - I cannot adjust the room temperature and have to intermittently turn off the air conditioning. On the big plus side is the breakfast. Amazing and definitely worth it!DariPHP 2,614
1352 Ulasan
Taipei Arena Taipei|1.33km dari pusat bandar
Choosing hotels for my Taiwan trip took nearly a week because I can be quite picky about accommodations. ILLUME turned out to be the perfect choice, meeting all my priorities.
From the moment I dropped off my luggage in the elegant lobby, I felt welcomed. The staff was friendly and even accommodated my request for an early check-in, allowing me to settle in two hours ahead of the standard 4 PM check-in time.
I was assigned a room next to the sauna and steam room, which I appreciated for its convenience. However, there were some noises in the evening from nearby banquet events and guests doing laundry, but as someone who tends to stay up late, it didn't bother me at all.
The gym is shared and well-equipped, typically not crowded except during peak hours when fitness classes draw in more guests. My room was clean and received daily housekeeping, although there were a couple of times when the cups weren't cleaned. I understand they might have thought I was still using them, so no complaints there.
It’s also worth noting that there’s a 7-11 convenience store just downstairs, connected directly to the hotel lobby, where they sell Taiwan's famous branded cakes like 太陽餅 and 鳳梨蘇. Plus, there are numerous buses nearby, making transportation super convenient—I didn’t even need to rely on the subway!
I really enjoyed the air conditioning—it was cool enough for a comfortable night’s sleep. Overall, I had a fantastic stay and will definitely return without hesitation!DariPHP 4,794
Very Good720 Ulasan
Xinyi District/Taipei 101 Taipei|2.4km dari pusat bandar
The hotel is great! The location is fantastic, with a view of Taipei 101. The service is also excellent and very welcoming. We even extended our stay for another night. The gym, in particular, is really good. I'll definitely choose this place again next time. Highly recommended!DariPHP 13,189
531 Ulasan
Taipei Arena Taipei|1.48km dari pusat bandar
Such a charming little place with super convenient transport! And it's great value for money too! The only thing is, the decor has a bit of a retro vibe. Let's put our heads together and turn it into the absolute cutest spot! 💖DariPHP 3,218
Good345 Ulasan
World Trade Center Exhibition Center Taipei|2.03km dari pusat bandar
Great location. Next to the Taipei 101. Took at least 3 minutes to have the use of hot water in the shower. Not acceptable for a five-star hotel.DariPHP 21,226
Very Good1048 Ulasan
Ximending Commercial Area Taipei|3.46km dari pusat bandar
Stayed here for 5 nights. Everything was great, rooms were equipped with necessary amenities and lots of hanging spaces. Toilet, shower and sink are separated, which was a nice touch so you won't have to fight for it. Toilet was also equipped with a bidet (major plus!). Drinking and hot water are readily available on each floor, and the hotel also provides kettle and a jug to fill. Price is reasonable and overall it was a great stay!DariPHP 6,658
Very Good871 Ulasan
Shilin Night Market Taipei|5.89km dari pusat bandar
Overall, it was a decent experience, especially the wide variety of breakfast options which deserve special commendation. However, there are a few areas for improvement. The in-room cleaning details could be better. Also, the tall gentleman with yellow hair who was greeting guests at breakfast had a terrible attitude. When I walked into the restaurant without stating my room number, I was immediately asked to go back to the entrance. There was also no greeting when I finished breakfast, which was very disappointing!DariPHP 19,515
Breakfast
505 Ulasan
Taipei Arena Taipei|2.87km dari pusat bandar
It was quite good. Easy to find from nanjing sanmin station, near raohe night market, easy to reach the waterfront running path, close to many 7/11s, breakfast areas and a morning market near the nanjing sanmin station. Offers dry cleaning but for normal travellers, self service laundry is available nearbyDariPHP 2,912
679 Ulasan
World Trade Center Exhibition Center Taipei|1.15km dari pusat bandar
Located near Daan metro and has a busstop right at the doorstep making it convenient to travel around via public transport. The room is quite dated but spacious enough for 2 pax. Air conditioning is weak in the mid of summer, can't seem to adjust it, might be central airconditioning.
Breakfast is a simple fare, but the scrambled eggs was cooked perfectly! Staff at the restaurant was friendly and cheerful.
The buttons in one of the lift was wonky and would require multiple tries.
Would recommend if you are on a budget.DariPHP 5,875
193 Ulasan
World Trade Center Exhibition Center Taipei|0.98km dari pusat bandar
The location of the hotel is just right in the city center. If you would like to travel by subway, it’s an easy 7 minute walk. It’s a very small hotel without pool. First room category is quite small. If you stay 2 people will be very tight, no space to walk. Breakfast is not something to expect but they have smoked salmon which is quite nice. Service is a 4-star hotel service. Overall, a good hotel to stay if the price doesn’t surge above NTD 5,000DariPHP 6,752
Outstanding276 Ulasan
Xinyi District/Taipei 101 Taipei|2.17km dari pusat bandar
This hotel has a great design, and the check-in experience was excellent. The breakfast was delicious too. The location is very convenient and surrounded by many amenities.DariPHP 19,728
1624 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.76km dari pusat bandar
We were very pleased with our stay at the Miramar Garden. The room was spacious, comfortable, and clean. The hotel is centrally located, near the Taipei Main Station, which made sightseeing convenient. We enjoyed the pool, although it was smaller than expected. The hotel offers a good buffet breakfast, with decent variety. There is also a small cafe in the hotel lobby. The hotel staff was friendly and spoke good English. The gym and sauna seemed nice as well, although we didn't have an opportunity to use them. Overall, we were very comfortable here and would stay again on our next visit to Taipei.DariPHP 5,211
389 Ulasan
Taipei Railway Station Area Taipei|3.23km dari pusat bandar
The hotel's location is excellent, right next to Ningxia Night Market! Just a turn downstairs and you're there, super convenient! The room and bed linens were very clean, with no strange odors. The room facilities were good, offering many TV channels, and the hot water was fast and stable. Shampoo and body wash were provided. The staff were very helpful and offered assistance.DariPHP 1,098
390 Ulasan
Shilin Night Market Taipei|5.28km dari pusat bandar
For the past 10 years, whenever I visit Taipei, I’d definitely book my few nights stay at Star Beauty.
I wouldn’t say it’s the best but their prices were pretty reasonable with good bed and they upholds a standard of cleanliness.
The nearest MRT station would be Jiantan but it’s probably a 10 mins walk. And about 13 mins walk to Shilin Night Market from hotel.
Their room walkway is slightly dimmer but that’s no issue for me. Hotel surrounding has lots of convenient stores and eateries..DariPHP 2,239
Very Good337 Ulasan
Taipei Railway Station Area Taipei|2.4km dari pusat bandar
We stayed on the 17th floor, and the shower pressure was unbelievably low – it felt weaker than a toilet flush. I reported this to the front desk. They asked if we'd like them to send someone to check it, but it was already past 9 PM, and we had already showered. Given we were only staying one night, I simply wanted to bring it to their attention, not necessarily request an immediate fix. Whether the hotel followed up to inspect or repair it after we checked out remains to be seen, and will be for the next guest to find out.
Also, the pillows were quite soft. I asked the front desk if they had firmer options. The staff member who answered the phone surprisingly asked how many nights we were staying. After I replied 'one night,' she just said, 'Oh, we only have one buckwheat pillow and one memory foam pillow.' So, we had no choice but to try those. I'm still puzzled why my length of stay was relevant to the pillow inquiry.DariPHP 12,158
😍Explore Taiwan Now!
Taiwan is making travel easier and more digital-friendly with the TWAC — and once you're done with this step, you can get back to the good stuff: planning your night market food crawl 🌮, day trips to Jiufen, or which scenic mountain trails to hike. 🥾
👉 Book your flight to Taiwan now on Trip.com ✈️
👉 Find top-rated hotels in Taipei, Kaohsiung, Taichung & more 🏨
👉 Grab a Taiwan eSIM for instant internet access on arrival 📱
Frequently Asked Questions
1. Is the Taiwan Arrival Card (TWAC) mandatory for Malaysians?
Yes. All Malaysian citizens entering Taiwan for short-term visits (tourism, business, transit) must fill out the TWAC before arrival, even if you're visa-exempt.2. Is TWAC a visa?
No. TWAC is not a visa. It is a travel information form. Malaysians enjoy visa-free entry for up to 30 days, but TWAC is still required.3. When should I submit it?
TWAC must be submitted within 3 days (72 hours) before you arrive in Taiwan. Don't submit it too early — it may not be valid.4. What information do I need to fill it out?
You'll need: Full name (as in passport) Passport number Date of arrival Flight number Address of accommodation in Taiwan Contact info (email/phone)5. Do I have to print anything?
No. After submitting, you’ll receive a QR code via email. Just screenshot it or save it on your phone to show at immigration.6. What if I forget to submit it?
If you don’t complete it in advance, you may be asked to fill it out at the airport, or face delays at immigration. Do it online to avoid stress!7. Can I submit TWAC multiple times?
Yes. Each submission is valid for one entry. If you travel to Taiwan multiple times, you must submit TWAC again for each trip.8. Is there any fee to submit TWAC?
No. It’s 100% free. The Taiwan government does not charge for the arrival card.