Planning a trip to Taiwan? Whether you’re dreaming of bubble tea in Taipei 🧋 or catching sunrise at Alishan 🌄, there’s one important thing to do before you land — submit the Taiwan Online Arrival Card (TWAC). 🛂
I just got back from Taiwan recently (yes, the food was amazing!), and I want to share everything I learned about the arrival process to help fellow Malaysians breeze through immigration. Here’s what you need to know 👇
📄 What’s TWAC?
TWAC stands for Taiwan Online Arrival Card. It’s a mandatory online form that all foreign visitors — including Malaysians — must fill in before arriving in Taiwan.
It was introduced by Taiwan’s immigration department to simplify arrival procedures and reduce paper-based forms at the airport. While the paper version still exists for now, TWAC will fully replace it from 1 October 2025.
🔍 Here’s what the TWAC is in simple terms:
A digital form to be completed within 3 days of arrival, collecting your:
- Full name
- Passport number
- Flight number
- Accommodation address in Taiwan
Once submitted, you’ll receive a confirmation email with a QR code — show this at immigration when you land.
🧾 Is TWAC a Visa?
Nope! Malaysians can visit Taiwan visa-free for up to 30 days, but TWAC is still required.
TWAC is not a visa — it’s a separate document that records your travel details for immigration purposes.
🛃 Why Is It Important?
✅ Speeds up your immigration process
✅ Helps Taiwanese authorities process travelers faster
✅ Prevents paperwork at the airport
✅ Will be mandatory from October 2025 onwards
👥 Who Needs to Submit the TWAC?
If you’re a Malaysian citizen visiting Taiwan for tourism, business, or visiting friends/family, you need to submit the TWAC — even if you’re visa-exempt.
This applies to all foreigners arriving by air who:
- Do not hold a Taiwan residence permit
- Are staying short-term
- Plan to enter through a Taiwanese airport
📝 How to Fill Out the TWAC
💻 Option 1: Online (Highly Recommended!)
Visit the official site: https://twac.immigration.gov.tw/ or https://niaspeedy.immigration.gov.tw
✅ Step 1: Choose Language
Select your preferred language: English, Chinese, Japanese, or Korean.
(Most Malaysians use English or Chinese.)
✅ Step 2: Fill in Personal Details
Provide:
- Full name (as in passport)
- Gender
- Date of birth
- Nationality (e.g. Malaysia 🇲🇾)
- Passport number
- Passport expiry date
✅ Step 3: Enter Travel Details
Fill in:
- Purpose of entry (e.g., tourism, business, visiting relatives)
- Flight number (arrival to Taiwan)
- Arrival date
- Port of entry (e.g., Taoyuan International Airport)
✅ Step 4: Enter Your Taiwan Address
Provide the address of where you’re staying in Taiwan:
- Hotel name and address
- Or friend/relative’s home (if applicable)
💡 Use your booking confirmation to copy & paste the hotel address correctly.
✅ Step 5: Provide Contact Info
Input:
- Mobile phone number (can be Malaysia or Taiwan number)
- Email address (you’ll receive confirmation here)
✅ Step 6: Submit the Form
Double-check everything, then click Submit.
📧 You’ll receive a confirmation email — sometimes it includes a QR code, but it’s mostly for record purposes.
✅ Step 7: Screenshot or Save Confirmation
📸 Take a screenshot of the final page or confirmation email — just in case you’re asked at immigration (though it's not always required).
🛬 Option 2: At the Airport
Still possible for now, but not ideal. Taiwan airports may still provide paper cards, but with long queues and limited staff assistance. Starting October 2025, the paper option will be discontinued — so better to do it online!
✅ Important Notes
What You Need | Notes |
|---|---|
Passport | Must be valid for at least 6 months |
Hotel address | Required for submission |
Flight details | Include airline and flight number |
Device | Works on phone, tablet, or PC |
Cost | 100% Free ✅ |
🕒 When to Submit the TWAC?
You can submit the TWAC up to 72 hours (3 days) before arriving in Taiwan.
I submitted mine two days before my flight, and it literally took less than 5 minutes on my phone!
Cheap Flights from Kuala Lumpur to Taipei
- Sehala
- Pergi Balik
- direct cheapest
KUL07:204j 55mTanpa hentiTPE12:15Kuala Lumpur - Taipei|Ahd, 22 Feb|Batik Air MalaysiaDKK 378DKK 64041% off41% offDKK 640DKK 378 
KUL12:004j 50mTanpa hentiTPE16:50Kuala Lumpur - Taipei|Ahd, 22 Feb|AirAsia X Berhad (Malaysia)DKK 388DKK 64039% off39% offDKK 640DKK 388- KUL07:205jTanpa hentiTPE12:20Kuala Lumpur - Taipei|Jum, 10 Apr|Batik Air MalaysiaDKK 518DKK 64019% off19% offDKK 640DKK 518
KUL19:1021j 55m1 hentianTPE17:05Kuala Lumpur - Taipei|Jum, 20 Mac|ScootDKK 502DKK 502- KUL11:1018j 20m1 hentianTPE05:30Kuala Lumpur - Taipei|Sab, 14 Mac|ScootDKK 504DKK 504
- KUL22:007j 30m1 hentianTPE05:30Kuala Lumpur - Taipei|Kha, 19 Mac|ScootDKK 504DKK 504
- KUL19:3021j 35m1 hentianTPE17:05Kuala Lumpur - Taipei|Ahd, 22 Mac|ScootDKK 506DKK 506
- KUL06:4510j 20m1 hentianTPE17:05Kuala Lumpur - Taipei|Ahd, 15 Mac|ScootDKK 508DKK 508
KUL1:00 PM3j 5mTanpa hentiTPE2:00 PMKuala Lumpur - Taipei|Sat, Feb 28|Batik Air MalaysiaCari Penerbangan LainCari Penerbangan Lain
Tambang penerbangan yang dipaparkan dari ${{departCityName}} ke ${{arrivalCityName}} adalah berdasarkan harga purata daripada pelbagai syarikat penerbangan untuk 3 bulan seterusnya, mengikut pangkalan data Trip.com terkini.
🧳 Important Tips for a Smooth Arrival
- 📸 Take a screenshot of your TWAC QR code — don’t rely on airport WiFi
- 🛬 Have your hotel name and address ready when you fill it in.
- 📱 Use your mobile browser — the site is mobile-friendly.
- ⏰ Do it 2–3 days before your trip to avoid last-minute stress.
- 💼 Even for return trips, fill in the TWAC again before re-entry.
👀 Don’t forget to pre-purchase an eSIM or Taiwan travel SIM card so you’re connected the moment you land!
Cheap Hotels in Taipei
5 star
1049 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.44km dari pusat bandar
The decor looks a little dated and old especially compared to other 5 star hotel we have stayed in (Grand Hyatt). But the room is spacious and clean. And the price is just right. We got the city view, a small extra but we think it’s worth it compared to the interior view. Location is great, a short walk from the MRT station.DariDKK 673
Good718 Ulasan
Taipei Railway Station Area Taipei|2.23km dari pusat bandar
There's construction on one side of the hotel, and the old windows don't close properly, so diesel fumes from the crane wafted directly into the bedroom. Not to mention the noise from the building work – imagine driving a car without air conditioning, stuck behind a diesel truck constantly spewing exhaust fumes. The result? A headache that required painkillers.
Luckily, Trip.com was great and got me a room change.
The mattress is very soft, so if you prefer lumbar support, you should reconsider. The family with kids next door was very noisy, and the front desk promptly moved me to another room. The transportation is very convenient, with the MRT station just a two-minute walk away.
The hotel lobby is like an MRT platform, bustling with people – from young to old, student groups to limping seniors, all attending some event. It's the opposite of quiet. If you enjoy crowded fairs, you might like the lively atmosphere. Even checking in took about 10 minutes.DariDKK 1,013
4506 Ulasan
Ximending Commercial Area Taipei|4.53km dari pusat bandar
Did a short trip getaway after Guangzhou meeting.
Hotel location has lots of Michelin food and as well great for shopping .
Easy access by train, taxi or private car .
Would recommend the hotel for stay due to it amenities nearby.
Do note room is very basic hence toiletries like tooth brush , shaver and etc . Best to bring your own .
Walk out main entrance of hotel u turn right there is a a shop called Taiwan CLM self made bag. Good quality and reasonable price .
Food wise lot of choices nearby and round the corner
You be spoilt for choices .
Front counter manager Joshua is upcoming and also friendly .
Minor incident happened and they admit their issue.
This is very good that show the hotel has high standard of taking care of client item. Any damages they inform .
Hotel is usually packed so do take note if you wish to ask for late checkout sometime is difficult .DariDKK 355
1095 Ulasan
Ximending Commercial Area Taipei|3.74km dari pusat bandar
⭐️⭐️⭐️⭐️⭐️ Perfect for Families — Comfortable & Convenient
Our family had an amazing stay here. The room was spacious enough for all of us, with comfortable beds and thoughtful touches that made our stay relaxing. The hotel’s cleanliness was impressive, and housekeeping did an excellent job each day.
Location was ideal — plenty of food choices, convenience stores, and MRT stations nearby. Moving around the city was very easy.
What we appreciated most was the warm and friendly service. Staff greeted us sincerely every time and helped with directions, transport bookings, and recommendations.
Breakfast was varied and delicious, with options suitable for both adults and kids. Overall, a fantastic choice for families looking for comfort and convenience.DariDKK 707
Good301 Ulasan
Linjiang Night Market Taipei|1.76km dari pusat bandar
Great location and services. The room was large, clean, and the Taipei 101 view was stunning. The only thing that could be improved is the hair dryer, which felt quite old-fashioned. It would be nice if the hotel could replace it.DariDKK 1,508
Very Good4741 Ulasan
Shilin Night Market Taipei|4.49km dari pusat bandar
One of the most iconic hotel in Taiwan, especially the Grand Hotel - Taipei, elegant deco all the way from lobby to the room. The Grand Hotel didn't disappoint us, whether the facility, hospitality, entertainment, foods and scenic/view from hotel. Everything was excellent, hotel also have shuttle to nearby MRT station every 30 mins, both driver & staffs were very friendly and helpful. We also did the tour to west gate secret passage, the guide has lot of knowledge about the history and explained the background, history of how the Grand become today's The Grand hotel. We tried two of the restaurants on ground floor next to the lobby, they were both very nice & gave all flavors Taiwan has to offer. We would stay here again next time if we visit again & highly recommend for anyone to try at least once in your lifetime.DariDKK 501
Very Good1140 Ulasan
Taipei Railway Station Area Taipei|2.43km dari pusat bandar
Hands down the best hotel during my Taipei trip. It truly lives up to its reputation as Regent's flagship property and a classic ********* hotel. The executive club service was professional and attentive, and the executive lounge offerings were excellent. While the hotel's exterior shows some age, the interiors perfectly embody the standards of a luxury hotel. Additionally, the outstanding dining experience and the unique boutique gallery business model left a very strong impression.DariDKK 979
2532 Ulasan
Taipei Railway Station Area Taipei|2.79km dari pusat bandar
The room is spacious, and all amenities are provided except for toothbrushes, which you'll need to bring yourself. A deposit of NT$1000 is required upon check-in, payable in cash or by card. The hotel is conveniently located near Taipei Main Station, with easy access to the Taipei Metro, Taoyuan Metro, banks, and Shin Kong Mitsukoshi Department Store, making it great for shopping. You can check in with your passport, and the hotel staff are very friendly and helpful. You can add breakfast for an additional NT$580 (discounted rate), and the breakfast is quite good. Overall, I highly recommend this hotel.DariDKK 295
Business travel
1875 Ulasan
Ximending Commercial Area Taipei|3.86km dari pusat bandar
Here are the thing I love about this hotel: 🏨
Unique Concept: The whale theme adds a charming and creative touch that sets it apart from traditional hotels.
Warm Hospitality: The staff speaks very well in English , and they’re friendly and accommodating. their friendly and attentive service, making everyone feel welcomed and valued.
Comfortable Accommodations: Bed was cozy, it made my sleep very comfortable and a relaxing stay.
Location: The hotel’s strategic location often allows me to easily explore nearby attractions and enjoy local dining options especially ximending district.
Cleanliness: Consistent cleanliness and they’re committed to high a standards cleanliness.
Amenities: The hotel may offer a variety of amenities, from a well-served food, catering to diverse guest needs. they have a convenient washing machine that is easy to follow. And even they helped me to book a taxi going back to the airport.
If I were to come back in Taipei, I would definitely choose this hotel again! Thank you, HPW!❤️DariDKK 231
1406 Ulasan
Taipei Arena Taipei|1.33km dari pusat bandar
This hotel is a good location if you are coming to watch concert given that Taipei arena is right opposite within 1 traffic light away.
I’m surprised and happy that they allowed us to check in early and we did it via self service check in kiosk.
Hotel location is easy accessible within nearby metro and is also 2 station away from Songshan if you need to take a TRA to 九份. Surrounding with breeze mall and ikea right beside it and the best of all 7-11 mart is right in level 1 within the hotel without having you to walk all the way out if you need last minute supper or drinks.
As this is an eco friendly hotel, hence no mineral water is given but flasks are provided to fill water via their water dispenser near the lift lobby and not to forget their coffee are provided in capsule with coffee machine instead of packet.
Overall, I’m very pleased with the service, cleanliness, big room and hotel location. 😁DariDKK 609
Very Good745 Ulasan
Xinyi District/Taipei 101 Taipei|2.4km dari pusat bandar
The hotel is great! The location is fantastic, with a view of Taipei 101. The service is also excellent and very welcoming. We even extended our stay for another night. The gym, in particular, is really good. I'll definitely choose this place again next time. Highly recommended!DariDKK 1,196
519 Ulasan
Taipei Arena Taipei|1.48km dari pusat bandar
The location is pretty good, situated in a residential neighborhood. The facilities are decent, if a little old. The area is well-equipped with amenities, offering various dining choices, and the subway station is very close.DariDKK 284
352 Ulasan
World Trade Center Exhibition Center Taipei|2.03km dari pusat bandar
I had an excellent stay at the Grand Hyatt Taipei. The location is unbeatable—right next to Taipei 101 and in the heart of the Xinyi district, making it so convenient for sightseeing, shopping, and dining.
From the moment I arrived, the service was warm and attentive. The lobby is beautiful and welcoming, and the staff always greeted me with a smile. My room was spacious, very clean, and well-designed, with a comfortable bed and a great view of Taipei 101. Housekeeping kept everything spotless during my stay.
Breakfast was another highlight—the buffet had a wide variety of delicious choices, both Western and Asian, and everything was fresh. I also appreciated the hotel facilities, especially the gym and pool, which were well maintained.
Overall, I highly recommend the Grand Hyatt Taipei for anyone visiting the city. It truly delivers a luxury experience with comfort, excellent service, and perfect location. I will definitely stay here again on my next trip to Taipei.DariDKK 1,465
Very Good1054 Ulasan
Ximending Commercial Area Taipei|3.46km dari pusat bandar
Overall a pleasant stay. Staff are polite and pleasant, the dried tomatoes at L5 is good. 😊 only hair dryer, handwash, body wash and 2in1 shampoo/conditioner provided in room so be sure so bring your other toiletries if you need!
Pros 😊
- fuss free check in (room was ready ahead of check in time so recep let us in)
- water dispenser avail (don’t have to buy your water) and 2 bottles in room daily
- small area at L5 for you to relax at with some snacks and drinks (great if you’re having a late flight and need somewhere to rest after checking out, or if you arrive early before check in)
- easy walk to xmd
- bus stop outside with buses that gets you to most places
Cons 😞
- poor sound proofing (can hear kids running down the rooms, people chatting outside, opening/closing of doors)
- room not super conducive for light sleepers. E.g there is gap between the pelmet and curtain so once the sun rises, the light will shine into the room, your room will not be in the complete black-out state. Can bring an eye mask to help with this!
- very basic room amenities.
- slightly steep price given how basic and no-frills this hotel is.DariDKK 628
Very Good876 Ulasan
Shilin Night Market Taipei|5.89km dari pusat bandar
Renaissance Taipei Shihlin Hotel offers truly impressive 5-star service with professional and friendly staff who are always willing to help. The check-in and check-out process is smooth and efficient, making the whole stay very comfortable.
The rooms are modern, spacious, very clean, and well equipped with everything needed for both business and leisure travelers. Housekeeping does an excellent job of keeping the room spotless and tidy every day. The breakfast buffet is delicious, with a wide variety of international and local options that are constantly replenished.
The location is very convenient, close to Shilin Night Market and the MRT, but still quiet enough for a relaxing stay. Facilities such as the rooftop pool, fitness center, and lounge area give a real luxury resort feeling. Overall, this is a fantastic 5-star hotel in Taipei, and it is easy to recommend it to anyone looking for high-quality service and comfort.DariDKK 1,992
527 Ulasan
Taipei Arena Taipei|2.87km dari pusat bandar
overall, it was an average experience. The room itself was clean, comfortable, and quiet, with surprisingly good soundproofing that made it easy to rest. I also appreciated the in-room coffee machine, which was a convenient touch for a quick morning pick-me-up. However, being located in the basement made the room feel a bit dark, and the bathroom facilities could be more modern, as the toilet was not a washlet.
The breakfast offered was quite limited, and the service left something to be desired. While the staff were present, they did not proactively check on guests or offer assistance, and there was little interaction or friendliness. Simple gestures like greetings, smiles, or help with luggage were missing, which made the overall experience feel less welcoming. Additionally, during breakfast, food was cleared promptly at the set time without asking if guests were still eating or wanted more, which could have been handled more thoughtfully.
On the positive side, the hotel provides the essentials for a short stay, and the rooms are quiet and functional. For travelers prioritizing comfort and a clean environment, this hotel is acceptable, but I feel that improved hospitality and more attention to guest experience would make a significant difference. Service really matters in hospitality, and it’s the area where this property could improve the most.DariDKK 297
Breakfast
682 Ulasan
World Trade Center Exhibition Center Taipei|1.15km dari pusat bandar
I had a wonderful stay at Taipei Fullerton South Hotel! The staff were incredibly friendly, professional, and always ready to help. The room was spotless, comfortable, and beautifully maintained, with thoughtful amenities that made me feel right at home. The location was perfect — close to public transport, shops, and great local food spots. Breakfast was delicious with a nice variety of options. Overall, it was an excellent experience, and I would definitely stay here again on my next trip to Taipei!DariDKK 531
204 Ulasan
World Trade Center Exhibition Center Taipei|0.98km dari pusat bandar
❌: Most rediculous hotel. TV doesn’t work, room feels mody, and there has no gym (not the end of the world but I am simply shocked!) . The staff not 5 star standard but very accommodating.
⭕️: staff are very friendly, there’s B&O audio love it! Great shower, location is good (may not apply to everyone but I like the quietnesses.DariDKK 554
Outstanding285 Ulasan
Xinyi District/Taipei 101 Taipei|2.17km dari pusat bandar
Service was top tier! Every single personnel or staff in this hotel were very accommodating and friendly. The amenities were more than what we needed. And we got upgraded into Fabulous room and the view was beautiful. The interior of the room is my favorite. I loved my time here in W. The pool though honestly was a bit cold for me. They probably dont use their pool heater much but i enjoyed more in their sauna, jacuzzi and steam room.DariDKK 1,808
1679 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.76km dari pusat bandar
This is my second time back at the hotel and I can 100% confirm this is one of the best value for money hotel with everything I love! From great buffet breakfast, amazing staffs and service to their clean rooms, sauna, steam room and hot spring! There are even snacks and cold drinks in the rooms that are for free! I know that this will be my number choice with regards to a well-rounded hotel to stay in whenever I visit Taipei!DariDKK 564
407 Ulasan
Taipei Railway Station Area Taipei|3.23km dari pusat bandar
I've stayed here multiple times. The location is excellent, right next to Ningxia Night Market, and less than a 10-minute walk from Dihua Street and Zhongshan Shuanglian MRT Station. The rooms, though small, are clean and aesthetically pleasing. In previous stays, the soundproofing was acceptable, but this time, the guests across and next to us were a group of 'aunties' and 'uncles' who loved to leave their doors open and chat loudly until midnight, then woke us up again at 6 AM. I couldn't help but ask them if they could close their doors when talking, and they agreed, but then started again shortly after. I was speechless 😓. I understand this isn't something the hotel can control, and I can only blame my bad luck. However, perhaps the hotel could remind guests to keep quiet after 10 PM.DariDKK 107
390 Ulasan
Shilin Night Market Taipei|5.28km dari pusat bandar
I only stayed here for one night, but overall it was a surprisingly nice experience. Personnel is really nice and welcoming, the room is well equipped, the bed is comfortable. The metro station and Shillin Night Market is really close, and everything else you might need. A minor issue is that I stayed here in March and it was quite chilly in the room, but overall great value for money!DariDKK 265
Very Good339 Ulasan
Taipei Railway Station Area Taipei|2.4km dari pusat bandar
I absolutely loved my stay at Hotel Okura! I was surprised to get a room upgrade, which made the experience even more special.
The service was top-notch. Every staff member was attentive, warm, and professional.
The location couldn’t be better, with easy access to the MRT, shopping malls, and a really lovely neighborhood to explore.
On top of that, the hotel itself is so luxurious. Highly recommended. I’ll be staying here again when I go back to Taipei.DariDKK 1,301
924 Ulasan
Taipei Railway Station Area Taipei|2.61km dari pusat bandar
The hotel is right next to Taipei Main Station (Exit M3), just a 1-minute walk away. The décor has a slightly vintage style, but the services are excellent. Each room comes with a personal AI box where you can check promotions, food spots, transportation info, or even play music. We also received coffee vouchers that can be redeemed at the 17 Café on the first floor , the coffee was great.
The room is compact but comfortable and clean. Adjusting the hot and cold water, as well as the A/C, can be a bit tricky, but it’s not a big issue. There are convenience stores right next to the hotel, both 7-Eleven and FamilyMart. Highly recommended for travelers looking for a hotel just a short walk from the station.DariDKK 477
😍Explore Taiwan Now!
Taiwan is making travel easier and more digital-friendly with the TWAC — and once you're done with this step, you can get back to the good stuff: planning your night market food crawl 🌮, day trips to Jiufen, or which scenic mountain trails to hike. 🥾
👉 Book your flight to Taiwan now on Trip.com ✈️
👉 Find top-rated hotels in Taipei, Kaohsiung, Taichung & more 🏨
👉 Grab a Taiwan eSIM for instant internet access on arrival 📱
Frequently Asked Questions
1. Is the Taiwan Arrival Card (TWAC) mandatory for Malaysians?
Yes. All Malaysian citizens entering Taiwan for short-term visits (tourism, business, transit) must fill out the TWAC before arrival, even if you're visa-exempt.2. Is TWAC a visa?
No. TWAC is not a visa. It is a travel information form. Malaysians enjoy visa-free entry for up to 30 days, but TWAC is still required.3. When should I submit it?
TWAC must be submitted within 3 days (72 hours) before you arrive in Taiwan. Don't submit it too early — it may not be valid.4. What information do I need to fill it out?
You'll need: Full name (as in passport) Passport number Date of arrival Flight number Address of accommodation in Taiwan Contact info (email/phone)5. Do I have to print anything?
No. After submitting, you’ll receive a QR code via email. Just screenshot it or save it on your phone to show at immigration.6. What if I forget to submit it?
If you don’t complete it in advance, you may be asked to fill it out at the airport, or face delays at immigration. Do it online to avoid stress!7. Can I submit TWAC multiple times?
Yes. Each submission is valid for one entry. If you travel to Taiwan multiple times, you must submit TWAC again for each trip.8. Is there any fee to submit TWAC?
No. It’s 100% free. The Taiwan government does not charge for the arrival card.