Planning a trip to Taiwan? Whether you’re dreaming of bubble tea in Taipei 🧋 or catching sunrise at Alishan 🌄, there’s one important thing to do before you land — submit the Taiwan Online Arrival Card (TWAC). 🛂
I just got back from Taiwan recently (yes, the food was amazing!), and I want to share everything I learned about the arrival process to help fellow Malaysians breeze through immigration. Here’s what you need to know 👇
📄 What’s TWAC?
TWAC stands for Taiwan Online Arrival Card. It’s a mandatory online form that all foreign visitors — including Malaysians — must fill in before arriving in Taiwan.
It was introduced by Taiwan’s immigration department to simplify arrival procedures and reduce paper-based forms at the airport. While the paper version still exists for now, TWAC will fully replace it from 1 October 2025.
🔍 Here’s what the TWAC is in simple terms:
A digital form to be completed within 3 days of arrival, collecting your:
- Full name
- Passport number
- Flight number
- Accommodation address in Taiwan
Once submitted, you’ll receive a confirmation email with a QR code — show this at immigration when you land.
🧾 Is TWAC a Visa?
Nope! Malaysians can visit Taiwan visa-free for up to 30 days, but TWAC is still required.
TWAC is not a visa — it’s a separate document that records your travel details for immigration purposes.
🛃 Why Is It Important?
✅ Speeds up your immigration process
✅ Helps Taiwanese authorities process travelers faster
✅ Prevents paperwork at the airport
✅ Will be mandatory from October 2025 onwards
👥 Who Needs to Submit the TWAC?
If you’re a Malaysian citizen visiting Taiwan for tourism, business, or visiting friends/family, you need to submit the TWAC — even if you’re visa-exempt.
This applies to all foreigners arriving by air who:
- Do not hold a Taiwan residence permit
- Are staying short-term
- Plan to enter through a Taiwanese airport
📝 How to Fill Out the TWAC
💻 Option 1: Online (Highly Recommended!)
Visit the official site: https://twac.immigration.gov.tw/ or https://niaspeedy.immigration.gov.tw
✅ Step 1: Choose Language
Select your preferred language: English, Chinese, Japanese, or Korean.
(Most Malaysians use English or Chinese.)
✅ Step 2: Fill in Personal Details
Provide:
- Full name (as in passport)
- Gender
- Date of birth
- Nationality (e.g. Malaysia 🇲🇾)
- Passport number
- Passport expiry date
✅ Step 3: Enter Travel Details
Fill in:
- Purpose of entry (e.g., tourism, business, visiting relatives)
- Flight number (arrival to Taiwan)
- Arrival date
- Port of entry (e.g., Taoyuan International Airport)
✅ Step 4: Enter Your Taiwan Address
Provide the address of where you’re staying in Taiwan:
- Hotel name and address
- Or friend/relative’s home (if applicable)
💡 Use your booking confirmation to copy & paste the hotel address correctly.
✅ Step 5: Provide Contact Info
Input:
- Mobile phone number (can be Malaysia or Taiwan number)
- Email address (you’ll receive confirmation here)
✅ Step 6: Submit the Form
Double-check everything, then click Submit.
📧 You’ll receive a confirmation email — sometimes it includes a QR code, but it’s mostly for record purposes.
✅ Step 7: Screenshot or Save Confirmation
📸 Take a screenshot of the final page or confirmation email — just in case you’re asked at immigration (though it's not always required).
🛬 Option 2: At the Airport
Still possible for now, but not ideal. Taiwan airports may still provide paper cards, but with long queues and limited staff assistance. Starting October 2025, the paper option will be discontinued — so better to do it online!
✅ Important Notes
What You Need | Notes |
|---|---|
Passport | Must be valid for at least 6 months |
Hotel address | Required for submission |
Flight details | Include airline and flight number |
Device | Works on phone, tablet, or PC |
Cost | 100% Free ✅ |
🕒 When to Submit the TWAC?
You can submit the TWAC up to 72 hours (3 days) before arriving in Taiwan.
I submitted mine two days before my flight, and it literally took less than 5 minutes on my phone!
Cheap Flights from Kuala Lumpur to Taipei
- Sehala
- Pergi Balik
- direct cheapest
KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Isn, 9 Feb|AirAsia X Berhad (Malaysia)SEK 473SEK 71834% off34% offSEK 718SEK 473 
KUL07:204j 55mTanpa hentiTPE12:15Kuala Lumpur - Taipei|Isn, 9 Feb|Batik Air MalaysiaSEK 487SEK 71832% off32% offSEK 718SEK 487- KUL09:354j 50mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Rab, 15 Apr|AirAsia X Berhad (Malaysia)SEK 494SEK 71831% off31% offSEK 718SEK 494
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Rab, 4 Feb|AirAsia X Berhad (Malaysia)SEK 499SEK 499
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Jum, 6 Feb|AirAsia X Berhad (Malaysia)SEK 500SEK 500
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Kha, 12 Feb|AirAsia X Berhad (Malaysia)SEK 500SEK 500
- KUL09:304j 55mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Sel, 10 Feb|AirAsia X Berhad (Malaysia)SEK 500SEK 500
- KUL09:354j 50mTanpa hentiTPE14:25Kuala Lumpur - Taipei|Ahd, 29 Mac|AirAsia X Berhad (Malaysia)SEK 503SEK 503
KUL1:00 PM3j 5mTanpa hentiTPE2:00 PMKuala Lumpur - Taipei|Sat, Feb 7|AirAsia X Berhad (Malaysia)Cari Penerbangan LainCari Penerbangan Lain
Tambang penerbangan yang dipaparkan dari ${{departCityName}} ke ${{arrivalCityName}} adalah berdasarkan harga purata daripada pelbagai syarikat penerbangan untuk 3 bulan seterusnya, mengikut pangkalan data Trip.com terkini.
🧳 Important Tips for a Smooth Arrival
- 📸 Take a screenshot of your TWAC QR code — don’t rely on airport WiFi
- 🛬 Have your hotel name and address ready when you fill it in.
- 📱 Use your mobile browser — the site is mobile-friendly.
- ⏰ Do it 2–3 days before your trip to avoid last-minute stress.
- 💼 Even for return trips, fill in the TWAC again before re-entry.
👀 Don’t forget to pre-purchase an eSIM or Taiwan travel SIM card so you’re connected the moment you land!
Cheap Hotels in Taipei
5 star
1002 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.44km dari pusat bandar
The hotel's location is convenient, and the staff are friendly. The facilities are comprehensive, although some areas are a bit dated; I hope they can be improved in the future. The breakfast offers a wide variety, and the gym is spacious with a good range of equipment.DariSEK 847
Good711 Ulasan
Taipei Railway Station Area Taipei|2.23km dari pusat bandar
I had a pleasant stay at Sheraton Grand Taipei. The staff were very professional and spoke English well, which made communication smooth. There is a convenient luggage storage service available, which was a big help.
The room was clean and well-equipped with essentials such as a hairdryer, drinking glasses, dishes, and complimentary bottled water. However, one point to note is that the lower floor houses the main restaurant, and during lunchtime, the area gets quite busy with tour groups and other guests. As a result, food smells can linger in the elevators and even stick to your clothes when walking past. It would be great if the hotel provided air freshener spray in the room to help with this.
The location is excellent, just one stop from Taipei Main Station and within walking distance to the NanXi shopping area, making it extremely convenient for both travel and leisure.
Overall, I would definitely recommend Sheraton Grand Taipei for its great location, attentive service, and comfortable stayDariSEK 1,533
4446 Ulasan
Ximending Commercial Area Taipei|4.53km dari pusat bandar
The hotel's location is super convenient, and it's very clean. We were traveling as a family, and due to a change in our itinerary, we had booked our two-night stay as two separate reservations. They wouldn't combine them for me, so I had to check out at 12 PM after the first night and then check back into a different room at 3 PM, which was extremely inconvenient. The front desk did upgrade my room, which was a pleasant surprise. The service attitude was very good overall. I didn't have breakfast at the hotel, so I don't know what it's like.DariSEK 528
1079 Ulasan
Ximending Commercial Area Taipei|3.74km dari pusat bandar
”Loved the vibe of this hotel! 😍 The design is super modern—especially the bathroom with the marble vanity and high-tech bidet (always a win!). The bedroom had cool artistic touches like the Ximen Red House print and unique metal wall art. The mood lighting made it feel super relaxing after a long day. Clean, stylish, and comfortable. Would definitely stay again!”DariSEK 855
Good307 Ulasan
Linjiang Night Market Taipei|1.76km dari pusat bandar
Great location and services. The room was large, clean, and the Taipei 101 view was stunning. The only thing that could be improved is the hair dryer, which felt quite old-fashioned. It would be nice if the hotel could replace it.DariSEK 2,412
Very Good4739 Ulasan
Shilin Night Market Taipei|4.49km dari pusat bandar
Had a great experience! The front desk staff who checked us in was incredibly patient and polite. They even took the time to show us a shortcut down to Shilin Night Market on a map, which was really helpful. Room service was fantastic – we asked for extra water and it was delivered to our room very quickly, along with a warm greeting. The only minor downside was that our room faced the back hill, and there was some construction going on below. Opening the balcony door during construction was quite noisy, but once we closed it, we could barely hear anything, so the soundproofing was excellent.DariSEK 795
Very Good1118 Ulasan
Taipei Railway Station Area Taipei|2.43km dari pusat bandar
Hands down the best hotel during my Taipei trip. It truly lives up to its reputation as Regent's flagship property and a classic ********* hotel. The executive club service was professional and attentive, and the executive lounge offerings were excellent. While the hotel's exterior shows some age, the interiors perfectly embody the standards of a luxury hotel. Additionally, the outstanding dining experience and the unique boutique gallery business model left a very strong impression.DariSEK 1,438
2484 Ulasan
Taipei Railway Station Area Taipei|2.79km dari pusat bandar
The room is spacious, and all amenities are provided except for toothbrushes, which you'll need to bring yourself. A deposit of NT$1000 is required upon check-in, payable in cash or by card. The hotel is conveniently located near Taipei Main Station, with easy access to the Taipei Metro, Taoyuan Metro, banks, and Shin Kong Mitsukoshi Department Store, making it great for shopping. You can check in with your passport, and the hotel staff are very friendly and helpful. You can add breakfast for an additional NT$580 (discounted rate), and the breakfast is quite good. Overall, I highly recommend this hotel.DariSEK 610
Business travel
1852 Ulasan
Ximending Commercial Area Taipei|3.86km dari pusat bandar
Hotel Papa Whale offers a uniquely stylish, industrial-themed stay in the heart of Taipei’s vibrant Ximending district. Its prime location makes exploring local street food and shops effortless. Guests will appreciate the clean, artistic rooms, friendly service, and the standout breakfast buffet featuring a delicious, must-try morning hotpot.DariSEK 411
1373 Ulasan
Taipei Arena Taipei|1.33km dari pusat bandar
Choosing hotels for my Taiwan trip took nearly a week because I can be quite picky about accommodations. ILLUME turned out to be the perfect choice, meeting all my priorities.
From the moment I dropped off my luggage in the elegant lobby, I felt welcomed. The staff was friendly and even accommodated my request for an early check-in, allowing me to settle in two hours ahead of the standard 4 PM check-in time.
I was assigned a room next to the sauna and steam room, which I appreciated for its convenience. However, there were some noises in the evening from nearby banquet events and guests doing laundry, but as someone who tends to stay up late, it didn't bother me at all.
The gym is shared and well-equipped, typically not crowded except during peak hours when fitness classes draw in more guests. My room was clean and received daily housekeeping, although there were a couple of times when the cups weren't cleaned. I understand they might have thought I was still using them, so no complaints there.
It’s also worth noting that there’s a 7-11 convenience store just downstairs, connected directly to the hotel lobby, where they sell Taiwan's famous branded cakes like 太陽餅 and 鳳梨蘇. Plus, there are numerous buses nearby, making transportation super convenient—I didn’t even need to rely on the subway!
I really enjoyed the air conditioning—it was cool enough for a comfortable night’s sleep. Overall, I had a fantastic stay and will definitely return without hesitation!DariSEK 681
Very Good729 Ulasan
Xinyi District/Taipei 101 Taipei|2.4km dari pusat bandar
The hotel is great! The location is fantastic, with a view of Taipei 101. The service is also excellent and very welcoming. We even extended our stay for another night. The gym, in particular, is really good. I'll definitely choose this place again next time. Highly recommended!DariSEK 1,929
532 Ulasan
Taipei Arena Taipei|1.48km dari pusat bandar
Such a charming little place with super convenient transport! And it's great value for money too! The only thing is, the decor has a bit of a retro vibe. Let's put our heads together and turn it into the absolute cutest spot! 💖DariSEK 383
349 Ulasan
World Trade Center Exhibition Center Taipei|2.03km dari pusat bandar
Great location. Next to the Taipei 101. Took at least 3 minutes to have the use of hot water in the shower. Not acceptable for a five-star hotel.DariSEK 2,299
Very Good1052 Ulasan
Ximending Commercial Area Taipei|3.46km dari pusat bandar
Stayed here for 5 nights. Everything was great, rooms were equipped with necessary amenities and lots of hanging spaces. Toilet, shower and sink are separated, which was a nice touch so you won't have to fight for it. Toilet was also equipped with a bidet (major plus!). Drinking and hot water are readily available on each floor, and the hotel also provides kettle and a jug to fill. Price is reasonable and overall it was a great stay!DariSEK 944
Very Good874 Ulasan
Shilin Night Market Taipei|5.89km dari pusat bandar
Renaissance Taipei Shihlin Hotel offers truly impressive 5-star service with professional and friendly staff who are always willing to help. The check-in and check-out process is smooth and efficient, making the whole stay very comfortable.
The rooms are modern, spacious, very clean, and well equipped with everything needed for both business and leisure travelers. Housekeeping does an excellent job of keeping the room spotless and tidy every day. The breakfast buffet is delicious, with a wide variety of international and local options that are constantly replenished.
The location is very convenient, close to Shilin Night Market and the MRT, but still quiet enough for a relaxing stay. Facilities such as the rooftop pool, fitness center, and lounge area give a real luxury resort feeling. Overall, this is a fantastic 5-star hotel in Taipei, and it is easy to recommend it to anyone looking for high-quality service and comfort.DariSEK 2,938
511 Ulasan
Taipei Arena Taipei|2.87km dari pusat bandar
overall, it was an average experience. The room itself was clean, comfortable, and quiet, with surprisingly good soundproofing that made it easy to rest. I also appreciated the in-room coffee machine, which was a convenient touch for a quick morning pick-me-up. However, being located in the basement made the room feel a bit dark, and the bathroom facilities could be more modern, as the toilet was not a washlet.
The breakfast offered was quite limited, and the service left something to be desired. While the staff were present, they did not proactively check on guests or offer assistance, and there was little interaction or friendliness. Simple gestures like greetings, smiles, or help with luggage were missing, which made the overall experience feel less welcoming. Additionally, during breakfast, food was cleared promptly at the set time without asking if guests were still eating or wanted more, which could have been handled more thoughtfully.
On the positive side, the hotel provides the essentials for a short stay, and the rooms are quiet and functional. For travelers prioritizing comfort and a clean environment, this hotel is acceptable, but I feel that improved hospitality and more attention to guest experience would make a significant difference. Service really matters in hospitality, and it’s the area where this property could improve the most.DariSEK 420
Breakfast
679 Ulasan
World Trade Center Exhibition Center Taipei|1.15km dari pusat bandar
I had a wonderful stay at Taipei Fullerton South Hotel! The staff were incredibly friendly, professional, and always ready to help. The room was spotless, comfortable, and beautifully maintained, with thoughtful amenities that made me feel right at home. The location was perfect — close to public transport, shops, and great local food spots. Breakfast was delicious with a nice variety of options. Overall, it was an excellent experience, and I would definitely stay here again on my next trip to Taipei!DariSEK 888
198 Ulasan
World Trade Center Exhibition Center Taipei|0.98km dari pusat bandar
Our family of six stayed at Hotel Èclat Taipei, occupying three different rooms on Level 5. Overall, the rooms were cosy, stylish, and felt luxurious, but our experience varied noticeably from room to room.
One point to note is the lack of basic amenities — toothbrushes and toothpaste were not provided, which may surprise some guests. Additionally, the room features were inconsistent:
- One room had heated toilet seats, while the other two did not.
- One room had automated curtains, while the rest were manual.
- Another room had warm water from the bidet, but others did not.
Although Hotel Èclat is a 5-star hotel, the lobby is relatively small and may feel cramped, especially when multiple guests are checking in at the same time. Sound insulation could also be improved, as we occasionally heard guests laughing late at night.
That said, there were definite highlights. The bedding was extremely comfortable, and both the water pressure and bath products were excellent, making showers very enjoyable. These details made a big difference to our comfort.
Location-wise, the hotel is excellent. It is extremely close to Taipei 101, which is very convenient for guests planning to visit the area. The hotel is also situated between two MRT stations on the Red Line, each approximately 400–600 metres away. Walking to and from the MRT stations was pleasant, especially with the cool December weather, making the commute comfortable and enjoyable.
We did not opt for the hotel breakfast, as we preferred exploring traditional ********* breakfast options nearby.
The staff were polite, professional, and accommodating, assisting us with umbrella rentals and ensuring our rooms were on the same floor, which we appreciated greatly as a family travelling together.
Overall, Hotel Èclat offers a comfortable stay in a prime location with attentive service, though greater consistency in room features, amenities, and shared spaces would further enhance the experience.DariSEK 1,020
Outstanding281 Ulasan
Xinyi District/Taipei 101 Taipei|2.17km dari pusat bandar
This hotel has a great design, and the check-in experience was excellent. The breakfast was delicious too. The location is very convenient and surrounded by many amenities.DariSEK 3,689
1642 Ulasan
Zhongxiao Dunhua Commercial Area Taipei|0.76km dari pusat bandar
We were very pleased with our stay at the Miramar Garden. The room was spacious, comfortable, and clean. The hotel is centrally located, near the Taipei Main Station, which made sightseeing convenient. We enjoyed the pool, although it was smaller than expected. The hotel offers a good buffet breakfast, with decent variety. There is also a small cafe in the hotel lobby. The hotel staff was friendly and spoke good English. The gym and sauna seemed nice as well, although we didn't have an opportunity to use them. Overall, we were very comfortable here and would stay again on our next visit to Taipei.DariSEK 798
400 Ulasan
Taipei Railway Station Area Taipei|3.23km dari pusat bandar
The hotel's location is excellent, right next to Ningxia Night Market! Just a turn downstairs and you're there, super convenient! The room and bed linens were very clean, with no strange odors. The room facilities were good, offering many TV channels, and the hot water was fast and stable. Shampoo and body wash were provided. The staff were very helpful and offered assistance.DariSEK 165
391 Ulasan
Shilin Night Market Taipei|5.28km dari pusat bandar
For the past 10 years, whenever I visit Taipei, I’d definitely book my few nights stay at Star Beauty.
I wouldn’t say it’s the best but their prices were pretty reasonable with good bed and they upholds a standard of cleanliness.
The nearest MRT station would be Jiantan but it’s probably a 10 mins walk. And about 13 mins walk to Shilin Night Market from hotel.
Their room walkway is slightly dimmer but that’s no issue for me. Hotel surrounding has lots of convenient stores and eateries..DariSEK 370
Very Good337 Ulasan
Taipei Railway Station Area Taipei|2.4km dari pusat bandar
We stayed on the 17th floor, and the shower pressure was unbelievably low – it felt weaker than a toilet flush. I reported this to the front desk. They asked if we'd like them to send someone to check it, but it was already past 9 PM, and we had already showered. Given we were only staying one night, I simply wanted to bring it to their attention, not necessarily request an immediate fix. Whether the hotel followed up to inspect or repair it after we checked out remains to be seen, and will be for the next guest to find out.
Also, the pillows were quite soft. I asked the front desk if they had firmer options. The staff member who answered the phone surprisingly asked how many nights we were staying. After I replied 'one night,' she just said, 'Oh, we only have one buckwheat pillow and one memory foam pillow.' So, we had no choice but to try those. I'm still puzzled why my length of stay was relevant to the pillow inquiry.DariSEK 1,653
910 Ulasan
Taipei Railway Station Area Taipei|2.61km dari pusat bandar
The hotel is right next to Taipei Main Station (Exit M3), just a 1-minute walk away. The décor has a slightly vintage style, but the services are excellent. Each room comes with a personal AI box where you can check promotions, food spots, transportation info, or even play music. We also received coffee vouchers that can be redeemed at the 17 Café on the first floor , the coffee was great.
The room is compact but comfortable and clean. Adjusting the hot and cold water, as well as the A/C, can be a bit tricky, but it’s not a big issue. There are convenience stores right next to the hotel, both 7-Eleven and FamilyMart. Highly recommended for travelers looking for a hotel just a short walk from the station.DariSEK 658
😍Explore Taiwan Now!
Taiwan is making travel easier and more digital-friendly with the TWAC — and once you're done with this step, you can get back to the good stuff: planning your night market food crawl 🌮, day trips to Jiufen, or which scenic mountain trails to hike. 🥾
👉 Book your flight to Taiwan now on Trip.com ✈️
👉 Find top-rated hotels in Taipei, Kaohsiung, Taichung & more 🏨
👉 Grab a Taiwan eSIM for instant internet access on arrival 📱
Frequently Asked Questions
1. Is the Taiwan Arrival Card (TWAC) mandatory for Malaysians?
Yes. All Malaysian citizens entering Taiwan for short-term visits (tourism, business, transit) must fill out the TWAC before arrival, even if you're visa-exempt.2. Is TWAC a visa?
No. TWAC is not a visa. It is a travel information form. Malaysians enjoy visa-free entry for up to 30 days, but TWAC is still required.3. When should I submit it?
TWAC must be submitted within 3 days (72 hours) before you arrive in Taiwan. Don't submit it too early — it may not be valid.4. What information do I need to fill it out?
You'll need: Full name (as in passport) Passport number Date of arrival Flight number Address of accommodation in Taiwan Contact info (email/phone)5. Do I have to print anything?
No. After submitting, you’ll receive a QR code via email. Just screenshot it or save it on your phone to show at immigration.6. What if I forget to submit it?
If you don’t complete it in advance, you may be asked to fill it out at the airport, or face delays at immigration. Do it online to avoid stress!7. Can I submit TWAC multiple times?
Yes. Each submission is valid for one entry. If you travel to Taiwan multiple times, you must submit TWAC again for each trip.8. Is there any fee to submit TWAC?
No. It’s 100% free. The Taiwan government does not charge for the arrival card.