Asrama di Carolina

Mendaftar masuk pada hari Jumaat dan disambut di kaunter penerimaan tetamu oleh Maribel! Dia memberikan perkhidmatan pelanggan yang hebat kepada seluruh parti kami sepanjang penginapan bersama Pedro. Mereka menginap di Embassy Suites melebihi jangkaan kami. Tidak sabar untuk kembali musim panas 2021!

I appreciate the hotel's exceptional professionalism, impeccable cleanliness, and great location. The pool and beach area staff, front desk, and housekeeping team were attentive to the guests' needs. I extend special recognition to an outstanding employee, Fernando Carreras at the pool area. He exemplifies exceptional customer service engagement, diligently ensuring that only those with wristbands gain entry to the area. Observing him prevent a potential accident by addressing a guest with glassware near the pool and seeing his genuine passion for his job and the well-being of guests, reflects the dedication apparent in many of the staff members I met. It's a relaxing place!

This hotel was nice. A little further from the Royal Caribbean port about 5 miles but taxis are cheap. The hotel was clean. The beds were decent. The pool had a swim up pool bar which was nice but it is between two buildings and the sun gets blocked at certain times . The evening reception was nice with free drinks snacks were popcorn and peanuts. It’s close to many restaurants and stores within walking distance. The beach is about a 5-10 minute walk. The airport noise was not bad at all. Never heard it in my room and wasn’t bad at the pool area. The breakfast had a lot of selection and was pretty good. . I felt it was a decent hotel for the price including the amenities. Wouldn’t stay for a vacation because I didn’t like the beach and I don’t know how we would get beach chairs that were supposed to be included in resort fee and the fact sun was blocked in pool area at certain times. Otherwise, was a nice hotel.

Everything was lovely. The room was clean, check in/out was easy. It was unfortunate that we couldn’t access the outside area on the 6th floor, my kiddos were too short to look out the window, and it would have been much more fun to experience outside. It may be a separate entity but the prices at the restaurant are outrageous, and the 2.5 star rating is enough to make anyone run away if they can.

Convenient location to the airport. We were unfamiliar with the area and we were arriving late at night. Walkable to eats late at night and lively music to get our vacation started. Room was good, pretty lobby but there was a unfavorable smell that was a big turnoff the minute you walked in the door. Overall not a bad experience except for the smell which is reflected under cleanliness in our rating.

Booked a suite and upon check in downgraded to a cheaper suite without telling us. Apparently our suite was not clean yet. At 8pm. We were comped dinner while we waited for the housekeeping which was ok. The club area of the suites was poorly or never stocked. Nice pool but no adult area or hours apparently. The hotel offers day passes to their pool which would explain the congestion. Beach area is a short walk and more peaceful. Food in all restaurants was ok. I needed to use pique often which they did have on request. I might stay again but won’t pay extra for the not so suite experience.

I am writing to request your assistance regarding a charge for my stay at Aire De Olive/Water Beach Club, originally booked from October 13th to October 17th, 2024. Unfortunately, I was forced to check out early due to unacceptable conditions in the room. On the morning of October 14th, I woke up and found both large and small baby roaches in my room. Concerned about my health and the cleanliness of the hotel, I immediately informed the front desk staff at 7:00 AM. I was told that the manager would not be available until around 11:00 AM, but they were unsure of the exact time. They advised me to write an email instead. I had a boat excursion scheduled for 11:00 AM, and due to the situation with the roaches, I didn’t want to risk any of them getting into my belongings. As a result, I decided to check out immediately and book another hotel. Although I emailed the manager as advised, I never received a response or call. I had to follow up twice by phone, and when I finally spoke with the manager, she was uncooperative and made the resolution process unnecessarily difficult. Due to the unacceptable conditions and the difficulty I encountered in resolving this matter, I am requesting a refund for the portion of my stay that I did not use, as I had to check out on October 14th. I have attached all relevant documentation, including my booking confirmation, check-out receipt, and email correspondence with the hotel. Thank you for your understanding and assistance in this matter. I look forward to your help in resolving this issue.

I booked and then read some reviews. I got worried about noise for the nightclub and the condition of the hotel. Here's what I observed. I stayed on the 6th floor and it was a perfectly quiet stay. The pillows felt old and lumpy. There is a weird smell in the hallways and room, like a mustiness covered by fragrance. Maybe it's inevitable in humid Puerto Rico. The hotel hallways definitely look a little run down, nicks and scuffs that need paint or repair. Cana was a great restaurant, great service. I did have breakfast there the first day but other days went out to eat cheaper at IHOP - I just want eggs, that shouldn't cost $40. There is a Denny's in walking distance too which I didn't go to. (I'm not a snob for breakfast, i am for dinner!). That's all!

Todo Excelente Pero La Habitación De Nosotros Tenía Un Pequeño Hueco En La Pared..😕