Hotel Hot Springs di Hunan, China

A few fluent english speaking staff, as you would expect from a 5 star hotel in China. One had lived & studied in the UK, so had a nice chat. Top quality service, very helpful staff. Enjoyed the Fenghuang snow tea. Was a lovely touch. Helpful with organising transfers to the old city. Came in spring. Didn't realise that some of the pools are shut during this peroid. A bit different from the onsen experience we've had in Japan. Pools are VERY hot (around 40-45 degrees until they cool down a bit) I suspect it would be better in winter. The pool in the suite fills up VERY fast, but again is quite hot initially. So one can only take a quick 5min dip or wait a few minutes for it to cool down. Better at night when it's cooler. Great experience overall.

One of the best room and it look exactly like the image. 恬恬 (tian tian) has superb service, she helped and answered my question very fast. And so are the rest of the staff too; prompt and fast. Good stay and very helpful. Place is clean and room service is awesome. Location is literally right beside the tourist sport. Below the hotel has good coffee and tea as well (cha yan yue se) 很好，如过你看到这个评论。可以试一试。

Wonderful stay with amazing hot springs and outstanding service I had an excellent stay at this hot spring hotel and truly enjoyed every moment. The entire property was very clean and well maintained, which made the experience even more relaxing and comfortable. The hot springs were fantastic — peaceful, soothing, and perfect for unwinding after a long day. What really made this hotel special was the staff. Everyone was incredibly helpful, professional, and polite. I would especially like to thank Cherry, who stood out for her kindness, patience, and willingness to help with everything. She made us feel very welcome and taken care of from the beginning to the end of our stay. Highly recommend this hotel to anyone looking for a clean, relaxing place with hot springs and truly excellent service. I would definitely love to come back again!

I chose this hotel for its simple yet elegant interior design, and after checking in, I was even more impressed by the service. Xiao Xue at reception was incredibly helpful, responsive, and open to feedback, making my stay even more enjoyable. I will definitely recommend this hotel to friends visiting Feng Huang.

Very unique hotel in the mountains with 10/10 service and friendly staff. Hu Lin, the hotel manager, went above and beyond helping us from pre-arrival (picking us up from train station) to taking us to the Aizhai Bridge, and arranging tickets to see an evening show. The hotel itself and rooms were incredible, very cozy and modern. Views from the room were beautiful too. Breakfast buffet was delicious too. Overall we highly recommend this hotel!

We had an incredible time staying here. Great location as we enjoy the quiet. Room was very clean, shower was hot and had high pressure. Great view from the balcony. Breakfast was filling and afternoon tea was very enjoyable with a variety of cakes and fruits. Free shuttle from the Train station including free shuttle to and from the town entrance. We didnt use the shuttle to the town entrance as we enjoyed the 20 minute walk which allowed us to see a wee bit more. We would not hesitate to stay here again. Great communication with the Hotel as well as everything being easy. Wife really enjoyed how comfortable the bathrobe was.

Check-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!

Everything was perfect! The trip started with a free transfer from the railway station to the hotel(normally is 20 CNY) and when we arrived at the hotel, the staff was friendly and so cool that they even upgraded our room! The views from the room and the terrace are crazy nice, the hotel is close to everything! I would like to add something to be improved, they could add big bottles of shampoo and shower gel as you have only 5 or 10 ml bottles for the entire stay! Loved it! Highly recommend!

非常滿意的一次體驗，酒店環境很好，建築和房間乾淨，周邊植被豐富，空氣清新。 前台小姐姐服務非常熱情，辦理入住後會領我們到對應房間樓下。 自助早餐種類豐富，下午茶擺盤用心精緻，適合拍照出片。 房間內私湯和公共浴池體驗也很棒，酒店會安排擺渡車接送，最近酒店人不多，熱熱的温泉水泡着很舒服，推薦來度假放鬆。

還是十幾年前閨蜜結婚訂的酒店，那時候的通程真是寧鄉的扛把子，每次回寧鄉都想重温一次，可都是閨蜜安排酒店，都和通程錯過，這毫不猶豫的自己安排了，到酒店已是夜晚九點多了，大廳有點冷清，可大堂接待的小姐姐熱情似火，一瞬間有種回家的感覺，特別感謝文文小姐姐的全程接待，讓我的入住體驗瞬間拉滿!事實證明，選擇老牌五星是沒有錯的!