Hotel berhampiran Decathlon Schelle, Aartselaar

a very pleasant and well situated hotel. obliging staff ensured an enjoyable visit. a well appointed room that was clean, together with a bathroom that complemented. this is mmy second visit and i have no qualms about recommending it.

Hotel was clean and comfortable, and only a 1/2hr walk from city centre. Night clerk Berkay went above and beyond with late night service, ordering pizza when all local restaurants closed after late return from nearby event. Life saver!

Het personeel was vriendelijk en duidelijk. Het was een mooie kamer. Niet heel luxe, maar dat hoefde ook niet. Het bed was wel heel erg hard. Dat was wel erg tegenvallend, maar dat was ook het enige minpuntje.

Great clean hotel whit nice staf and amazing beds. Big shout out to the household the room was really clean. We stayed at the hotel for Tomorrowland the hotel is on an five minute walk from Antwerpen Central station l. We did not used the pool but for an 7 euros extra it was included with towels and bathrobe.

2 rooms connected with a door was a great way to have a group of people of 5 together at all times! Both kitchens had everything you ever needed to make yourself a perfect meal. Oven/Micro, fridge, dishwasher, capsule coffee maker. Fully loaded with tools and dishes! The beds were terrific! Fluffy and smooth. The bathrooms were great, the showers had an overhead faucet and a handheld one. The pressure was perfect. The receptionists were well prepared and very pleasant, and we got all the info for a perfect stay. Only downside with having two rooms was that we couldn't figure out how to make the door between the two rooms open. So we used some clever engineering to solve this issue. We never asked about this issue, because we fixed it with a doorstopper of our own. The price for 3 night stay was very well perfect! Will definitely come back again.

Great place to stay! Centrally located, easy check-in/out, spotlessly clean (rooms cleaned daily), lovely and helpful staff, and very reasonably priced. We used the lockers on our last day to store our luggage, which was really useful. Will visit here again!

Citybox is a functional hotel along Molenbergstraat. It is a 10-12 minute walk from Antwerp Central Station and around 10-15 minute walk to the main sightseeing area of the city. We recently had a good multi night stay and would consider booking Citybox here in Antwerp or one of their sister properties elsewhere in Europe based on our experience. Booking was made through the Citybox website where we found best room rates. Self check-in when we arrived at the property was simple to use, smart card key was issued and we were in our room within just a few minutes. Lobby was large with comfortable and atmospheric seating. There is an eatery on the ground floor which opens early. Second floor had washing machine facility. While there is no front desk, there are staff in the office next to the lift if they are needed. Rooms are spacious with simple decor and furnishing. Bathroom was fine, shower water pressure good. Importantly, bed was generally comfortable. Lighting, heating and wifi all worked just fine. Note, the room is fairly minimalist, no TV, in room safe, kettle, hand towels and other amenities that you usually find in traditional hotels. All is fine if you know what you are getting into with Citybox. We felt, they got the important things right and offered a good stay experience for the room rates being offered and their location in Antwerp.

Fantástico hotel, céntrico y fácil acceso… el único PERO es que el espacio wellness no lo pudimos utilizar porque estaba full reservado, podrían darle prioridad a los huéspedes del hotel, por lo demás todo bien

This is a really a nice four star’s standard hotel with good breakfast and excellent service from the check in front desk, just 2 minutes walking distance from Antwerp central station. This area is easier for any tourist visiting the city centre of Antwerp and even the China town is nearby. If you have to travel from there to France or Netherlands or Germany, there are a good railway connection every 1-2 hours. Really suitable for backpackers or some relaxing plan holidays

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo