Terra Nova Hotel

Great and affordable place to stay in the City Centre

Getting booked in and checking in was very easy and is the first time I have done so with nothing but a key code and I like how hassle free it was, the accommodation itself was more than adequate and very fairly priced. Overall i rate the accommodation high enough that we probably would choose it again for our next time in the city. The only thing was Unfortunately we didn't feel comfortable enough to stay both nights due to the lack of staff members or knowledge of the procedures to deal with the issues that the guest next-door had with us. It made us feel like we couldn't fully enjoy our first time away together because even if we so much as had a giggle or a laugh they'd bang a door or slam something. I'd of been more than respectfully understanding say if it was late or over the top but it was the weekend and we went to have fun .

This is a horrible little hotel that refused to refund my son when the building was raided by authorities. It smelt disgusting my son was terrified and the owner just didn’t care. The hotel was reported to the hotel and ******* group and a refund was made. We anticipate a formal review if this hotel by *******

I contacted the staff on arrival and they were immediate in helping me. I forgot something amd they have posted it to me. Im very pleased with my stay.

Amazing experience. Every time I needed something, I was provided with it. And I forgot my charger, but the guest house manager called me and hand it back. Thank you

Check in is easy and that’s the best part. Room had clearly been a smoking room so it was horrid Bed must have been 20 years old Pillows as flat as a pancake Bathroom. Shower tiny with black mould The area is close to town but not a nice street to walk on your own in my opinion. There must be better budget places around and to be honest price wasn’t that budget

Small room to be expected for price. Run down and in need of refurb. Bed sheets disgusting with yellow stains - had to go to nearby Asda to buy bath sheets to cover the bed. I arrived late in the evening, and when I conducted accommodation management to inform them I’d be looking for a refund they informed that I should have called and they would have sorted it. To be fair to management, they did try and contact me but I was in no mood to receive a call late at night or for somebody to arrive with new bed sheets close to midnight. Clean bedsheets should be a prerequisite to any booking - regardless of price. My request for refund was rejected.

The customer service

Someone started to break the wall with a hammer at 19:30, and it continued for more than 2 hours in front of my room. Hearing some pieces of stones scattered, how can I stay with conformity and pleasure? If that was pre-scheduled construction work, I should have been told about it.