Hotel berhampiran San-pedro, Abidjan

非常好，環境好，安全，員工好

Great experience and lovely people/ service

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

One of the best resorts facilities in Abidjan for quality service.

Amazing hotel. Clean and new. Decent breakfast. Very good value for money. Great location. My 2nd stay, and next time I come I will stay there again.

Отель красивый, но стандартные номера очень маленькие. Второй раз не поеду

Perkhidmatan perlu diperbaiki, restoran melebihi harga untuk kualiti yang mereka sajikan.

Room is decent but there's a door in an odd place , between the entrance /closet/toilet area and the where the bed is....door is ajar and doesn't closed properly..knock onto the side of the door last nite whilst going to the toilet. The toilet was cleaned completely...and the coffee cups are stained

Mine was a standard double room located in the 23-floor building. The room was extremely small with a long and narrow table along the wall. You can barely turn around without bump on to something. If you size is over 160 lbs the toilet is small for you. If you have more than two luggage you might need to spread your stuff on the floor. I had little encounter with hotel staff, hence cannot comment on its services. In general, we had a very uncomfortable stay at the hotel.