Terokai Ulasan Tetamu Hotel di Abilene

Courtyard Abilene Southwest/Abilene Mall South
4/599 Ulasan
My family and I come to this hotel often at least 10 stays in the last 6 months. apon arrival we didn't even get greeted or welcomed by Aubrey who was more worried about his dog ,we asked if it was a service dog and was told it was a rescue dog,we have been told since we started staying here that they don't allow emotional support animals which my daughter has but the employees can have there dog at the hotel? We had to wait to get are room because it wasn't finished but on are mobile check in it said the keys were made ,the elevator wasn't working and no one called to let use know it was wasn't working and to add to it there was no coffee in the pot down stairs we asked if we could get a fresh pot and was told yes after waiting 15 min we got are keys to the room and went up around 2 and came back down around 3 and there was still no coffee or hot water in the pots,i told the next guy who was coming in for the front desk shift and he dropped everything before even clocking in to make us a fresh pot of coffee with a smile on his face and no hesitation and even told us sorry and even brought us up some cookies and a note thanking us for staying at the Fairfield inn I think this place needs more people like Juan and not the first guy on the am shift who was more worried about everything but us the guest.

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