Millennium Downtown Abu Dhabi

Staff was friendly and welcoming. Everything was clean. Pool was nice and warm and very nice to swim in. Only downside was that I got a smoking room despite me asking for non smoking room.

Good value for money. Accommodating and friendly staff.

We arrived at the hotel at 1 PM to store our luggage and returned at 6:30 PM to check in, only to be informed that a power outage had caused the computer system to malfunction. The front desk suggested we go out for dinner and come back in 15 minutes. However, when we returned at 7:30 PM, the system was still down, and we were assigned a room on the second floor. This room faced the street, so it was quite noisy, and there was an unpleasant odor on the second floor. According to my Trip App, the room I had booked should have been on floors 4 to 9. Additionally, the key card didn’t work, so we went downstairs to discuss changing rooms with the front desk. They explained that the computer system was still being restored but quickly arranged for us to move to a room on the 18th floor. The new room had no odor, was more spacious and brighter, and the bathroom was also clean and odor-free, significantly improving our comfort. However, we were still waiting for the room to be finalized until around 8 PM. At about 8:30 PM, a front desk staff member knocked on our door to return our two passports, emphasizing that they had been kept very safe and that we had no need to worry. Although we encountered an unexpected situation like the power outage, the hotel staff were very friendly and handled the issue quickly, making the overall service experience quite satisfactory. As for the hotel breakfast, the price displayed on the mobile app was 55 AED, but the actual cost was 75 AED per person. The restaurant manager initially told me the price was 69 AED, but when it came time to pay, it was changed to 75 AED. I hope the hotel can clearly display the prices in the lobby or at the entrance of the restaurant to avoid any inconvenience or dissatisfaction caused by language barriers, such as using Arabic. Additionally, the breakfast selection was quite limited and the quality was average. I hope the hotel can improve the variety and quality of the breakfast to provide a better dining experience for guests.

The location is perfect—convenient, central, and close to everything we wanted to explore. Room is great! Special thanks to Abdelrahman, who assisted us during our stay. He was incredibly helpful and knowledgeable about the facilities, ensuring that we had everything we needed. His attentiveness truly enhanced our experience, and we're grateful for his support. We look forward to returning in the future!

Our stay was short, however the service and location was excellent. Room was great.

The rooms are great, the staff are very friendly and provide quick service. All in all it was an amazing stay, definitely would book again!