Hotel Abuta District dengan Gim

Booked this hotel for late Feb ski season. Great looking boutique hotel, and the location can not be beat. The hotel rooms are simple and modern but with nice luxury touches, wished there was a bath tub in our room to relax in after skiing, but at least they have a nice onsen. But there were a few major issues. First, parking is horrible, there were only like 6 parking spaces for the entire hotel and it was extremely expensive to park. Second, there wasn't any staff at the front desk who actually spoke Japanese, very weird for a hotel in Japan, so when I needed help with a dinner reservation, they couldn't find anyone to help me. For the price that you pay for a room here, I felt like this was a very basic thing they can help with. The small kitchen in the room was well stocked with everything you needed to make a nice meal and we really appreciated this. Breakfast buffet was nice and simple, but the food quality was good. Would definitely go back if they can improve on the small issues.

We went during winter as it is the best season to visit Niseko but what makes our trip exceptionally memorable is this hotel that we can call our 'home' during our 5-night stay in December 2023. The room is exceptionally comfortable and clean but what stands out is the superb hospitality and service from the hotel's team. From the moment we checked in, the Front Office team was very welcoming (shout out to Kiel, Ryoka and the whole team) including the amiable and helpful hotel manager, Ms. Yolande (who took her time to welcome us and have a brief chat). Yolande even made sure to greet the guests every morning as we all walked to the restaurant for breakfast. It is the little things like this that make the difference. And thank you for all the tips and advice which was very very helpful.. During our stay, we were very comfortable and enjoyed the whole winter at Niseko's experience, especially returning to our cosy hotel and room after a long day exploring the small town. Thanks to the housekeeping team who always kept the room in the best condition (I think they make up the room a minimum of two times a day) - I didn't manage to get your names but your work is highly appreciated. On top of that, we always look forward to going for breakfast every morning as the menu prepared is of excellent quality - serving the best produce from Hokkaido like snow king crab. The team at the restaurant deserves much praise. Shoutout to the team (Goong, Korn, Ploy, Nut, Riko and Kristina). Thank you for your warm hospitality and the little conversations we had. I have lots of fond memories during my stay here and I look forward to coming back again real soon and seeing the familiar faces I've met on this trip.

こちらは、ニセコ駅より車で10程度の静かな森の中にあります。 ホテルの基本部分は古いと思いますが、今風にリニューアルされています。 ホテルに入ると森林？の香りがしてチェックインは普通の対応でした。 デラックス和洋室にとまりましたが、部屋は広くゆったりしており、畳でのごろ寝が良かったです。 また、備え付けの羊蹄山の水が美味しかったです。 館内は浴衣で歩く事が出来き、夕食会場へ・・夕食は、ハーフバイキングで 内容的には、刺身、陶板料理、肉or魚焼き料理、他がビュッフェでした。 どれも普通に美味しく、ビュッフェの種類も多かったです。 ホテルのエントランスでは、19:30～約1時間20分間ピアノとバイオリンによる生演奏が楽しめこれまた良かったです。 温泉は若干硫黄のにおいがして普通に内風呂と露天風呂、サウナ、水風呂があり（夜の22:00に男女が入れ替わります） また、朝食のバイキングは和洋沢山のおかずがありお腹いっぱいになりました。 全体的に静かに・ゆったり・美味しく・生演奏が心地よいホテルでした。

I want to give top marks for customer recovery for Chalet Ivy. I booked five nights there for a Feb ski trip in october 2022. It was confirmed by Agoda, the booking agglomeration site. But 3 weeks before the trip, they claimed they couldn’t find the booking and had to cancel the booking. The fault seemed to lay with their 3rd party wholesaler for rooms. With sky high costs and low availability at this stage, I freaked out. But Vladi the reservations officer from Chalet Ivy manager managed to re-book me in albeit at a slightly higher price- offset by the compensation I received from Agoda. We even had an upgrade to a Mt Yotei view room. Great save. Also a shoutout to front reception staff like Rou Hong who was so helpful. All in a great experience staying at the Chalet Ivy

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

This was my third stay at The Maples, and I couldn't have enjoyed it more. This time I came with just my boyfriend instead of with family, so handled most of the logistics myself. I really relied on help from the staff and The Maples, before, during and after my trip! Even a month before my trip, I got a lot of help with transportations, ski passes etc through emailing with the staff, who were always so prompt to reply and very friendly. During my stay, they also helped me a lot with dinner reservations etc. Every request or question I had was met with a friendly smile. Of course, I enjoyed the location again immensely. It was great to be able to walk to many of the stores and restaurants, and to also ski in and out. This time I also rented a car and parking at the Maples was always available and easy. The hotel was always bright and clean. My onlyyyy complaint if I had to mention was that my room did not have black out curtains... so I was woken up pretty early every morning by the natural sunlight!! But, this actually helped me to get up there on the slopes bright and early, so a perk after all!

Annupuri West Penthouse 801. Welcome to the epitome of luxury ski accommodation! Nestled at the base of the Niseko ski slopes, directly in front of Mt. Yotei, this penthouse ski apartment offers an unparalleled experience for discerning travelers. First and foremost, the location is a skier's dream come true. Step outside and onto the slopes, where you can enjoy world-class skiing and snowboarding right at your doorstep. The convenience of being able to hit the slopes with ease adds an extra layer of enjoyment to your winter getaway. Inside, you'll find a fully appointed kitchen that's perfect for whipping up après-ski meals or hosting elegant dinner parties. Whether you're a culinary enthusiast or simply prefer the comforts of home-cooked meals, this kitchen has everything you need to satisfy your culinary cravings. When it's time to unwind after a day on the mountain, the media amenities provide endless entertainment options. From cozying up with a movie in the plush living room to streaming your favorite music while admiring the panoramic views of Mt. Yotei, relaxation is effortless in this luxurious setting. And, you have your own private, rooftop outdoor onsen! But the indulgence doesn't stop there. This penthouse is located in a full-service building, ensuring that every aspect of your stay is taken care of with the utmost attention to detail. From concierge services to housekeeping, its ski shop, and rental, you'll enjoy a level of hospitality that exceeds expectations. And let's not forget about the top-rated restaurant conveniently located within the building. Indulge in gourmet cuisine without ever having to leave the comfort of your accommodations. Whether you're craving local delicacies or international fare, the restaurant offers a culinary experience that's sure to delight your taste buds. Last but certainly not least, the pièce de résistance: the spectacular view of Mt. Yotei. Imagine waking up to the sight of snow-capped peaks bathed in morning light, or enjoying a glass of wine as the sun sets behind the majestic mountain. This breathtaking panorama is the perfect backdrop for unforgettable memories. In summary, this penthouse ski apartment offers the perfect blend of luxury, convenience, and natural beauty. Whether you're an avid skier, a food enthusiast, or simply seeking a tranquil escape, this exquisite retreat has something for everyone. Experience the ultimate in mountain living and make memories that will last a lifetime.

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had

Midtown Niseko Pros: - there is a shuttle bus running between midtown to Hirafu and Hanazono every 20 mins - There is a modern and well equipped common room ( a big pantry with cooking utensils ), small oven and microwaves and dinning tables and chairs on every floor ( but no eating utensils ) - Coined laundry and dryers on every floor ( but no detergents ) - Rooms are warm and sound proof - Gym opens 24 hours - Rooms are small but storage is good - pick up and drop off service on your arrival day and leaving day from Hirafu welcome center Cons - the rooms are too small - Midtown diner breakfast selection is very limited, no cereal, not much fresh fruit ( only lychee ), no egg station. Mostly Japanese food on the buffet. Price is 2700 yen per person, not value for money - Midtown diner dinner selection is even worse. Two types of hot pot, some a la cart but not sure what kind of cuisine they are trying to offer. Not even offering burger and pasta ….. - There is no locker in the ski storage . We have our ski poles stolen - No tea bags and coffee in the room though they have a kettle - No daily room cleaning, only every three days. And no bottled water given after room cleaning, only 1 per person on your arrival day It is still very value for money for niseko standard, but this place is just very functional Suggestions: - make the lobby area more vibrant by playing music, provide simple but wider menu at midtown diner include in g burger, pizza, sandwich, pasta. Make a mini chill area for apre ski drink and meet up would create more atmosphere for the whole place.

My family and I stayed at Setsu for 8 nights in January 2024. We shared a one bedroom suite which worked perfectly for a family of four. The amenities in the room were excellent, having a washer and dryer in the room was very helpful. The room alone gets five stars. The location of the hotel is ok. It was handy having Lawsons across the road and food trucks and restaurants nearby (though sidewalks were pretty icy and not great to walk on at night). The ramen restaurant in the hotel is great, the food is tasty and its relatively affordable. The hotel could do with another lower cost food option as there was normally a long queue to get in. We ate at Luke's in the hotel one night. The service was excellent. But it was way over-priced. Some fried fish, a side of chips and a burger cost about $A180. The burger was good and given the location I didn't mind paying $A50 for it, but the fish at $A95 was pretty ordinary (oily and very salty). The cheapest bottle of wine was $A200. Breakfast was ok but not great - some freshly cooked egg options would have been nice. The snow was great - but a couple of days the top slopes were closed due to wind. This meant the queues down the bottom were very long. The ski school was a good way to jump the queues - but worth being aware that only Go Snow gets this at grand hirafu - rhythm doesn't get to jump any queues, and NISS at Hanazano only. The shuttle bus to the slopes was ok. We never had to wait too long but it was a bit awkward having to take skis onboard the bus. There is also a walk up to the gondola from the bus stop - its pretty short normally, but can take 20 minutes if the gondola queue is long. By contrast the Park Hyatt has a quick ski down to the Hanazano lifts which looked like a much easier way to get going - though there isn't much around apart from the hotel. Overall it feels like the volume of people at Niseko has over-stretched the other infrastructure. So not sure if we'd go back.