Hotel berhampiran አፍሪካ ህንፃ, Addis Ababa

hotel is quite new and room is very good. breakfast is all Chinese food. Reception is nice too. but the taxi they ordered for me charged me 5 times higher than normal taxi..... the food like bread or cakes in their ground floor are very expensive all restauarant on that street are quite expensive

Mahlet Gezahegn, the front desk representative, deserves commendation from management. I forgot to request a rollaway bed, and although the situation was quite complicated, she went above and beyond to turn my stress into a happy smile. It's people like Mahlet who leave a lasting impression. I will share this story with numerous other travelers, as her exceptional assistance deserves to be rewarded and celebrated. Having stayed at hundreds of Marriott properties, her service stands out in my memory. I will always choose this hotel whenever I'm in Ethiopia. Thank you, Marriott, and thank you, Mahlet! This hotel is the nicest in the area and its a one-step shop and you will be happy to have stayed here. All of staff is amazing and have friendly smiles. But what Mahlet did stood out. And also, a young gentleman by the name King from the executive lounge - deserves to be commended too. You can tell he enjoys what he does and wants happy guest. So please acknowledge them both!!!

Very nice place. Very homely people and the staff is really good and very cooperative for foreigners, especially I would like to recommend the service by David David bar supervisor- the bar supervisor and Teddy, okay. Miki is very good person in serving the best cocktails in the world. I enjoyed, and I had a great time as they made me feel at home.

Spent 13 nights here in July for work. I had an excellent experience, lovely team who were very helpful - kudos Abel at the front desk. The rooms are clean and spacious comfortable and the food was great. Only recommendation is to expand the gym a bit.

The customer service was very poor. There was black mold growing above my shower. Overall this hotel presents a nice front but when you get beyond the facade of nicety you find a slum lord mentality. It is true that when you make a customer happy they probably won't say anything but when you treat them poorly they will tell the world... Well that is true here. I had a legitimate complaint and was told there was no managers on duty that could address it. Out of trying to solve my issue the front desk apparently called the ”owners son” who was to be consulted in case of no managers being available. He offered to give me ”free services” next time I came to the hotel knowing full well I was about to fly out and would not be back. I had asked for at least a partial refund or some kind of compensation which he refused.

Saya tinggal di sini selama hampir sebulan. Pengalaman minggu pertama adalah malang kerana saya terpaksa melakukan kuarantin selama 7 hari dan bilik tidak selesa. Ia tidak sebersih mungkin sama sekali. Tingkap itu tidak mempunyai cahaya yang menjadikannya sangat sukar untuk bekerja dalam talian, terutamanya apabila anda mengadakan mesyuarat dan mesyuarat video harian. Bilik itu sangat sangat sejuk dan tiada pemanas. Beberapa lampu juga tidak berfungsi, kilat boleh dipertingkatkan. Ini menjejaskan kerja saya Pembinaan bertentangan dengan tingkap agak menyeramkan kerana ia mencuri semua cahaya semula jadi dan ia kelihatan agak menakutkan. Pada minggu pertama, saya diberitahu maklumat yang berbeza oleh kakitangan yang berbeza yang mengelirukan. Malangnya keputusan COVID saya lewat, yang menyebabkan saya terpaksa melanjutkan penginapan saya untuk dua hari akan datang. Walau bagaimanapun kakitangan memohon maaf dan pengurus secara peribadi menghubungi saya beberapa kali. Selepas kuarantin, saya telah dipindahkan ke bilik yang lebih baik dan bersih, yang membolehkan saya bekerja dalam talian dengan cahaya semula jadi yang baik dan kemudahan di dalam bilik. Secara keseluruhan kakitangannya ramah, saya dapat melihat chef memasak dengan langkah-langkah kebersihan dan semua orang mengamalkan kebersihan makanan, mencuci tangan dll. Cadangan : Saya meminta seseorang menelefon saya pada tengah malam dalam 7 hari pertama saya untuk mengatakan bahawa dobi sudah siap. Saya terkejut kerana masa tidak boleh diterima untuk memanggil tetamu pada masa itu. Mungkin latihan yang lebih baik perlu disediakan. Pernah saya ingin minum di restoran/bar dan pelayan memberitahu saya perlu minum di dalam bilik saya. Kemudian saya melihat orang lain minum di bar. Mereka harus berkomunikasi antara satu sama lain atau dengan pengurus untuk melihat perkara yang dibenarkan atau tidak. Kakitangan harus lebih banyak berkomunikasi antara satu sama lain untuk pemahaman yang lebih baik supaya mereka boleh memberitahu pelanggan perkara yang sama dan tidak berbeza. Kakitangan harus faham bahawa kadang-kadang Jika pelanggan berasa tertekan, anda perlu mengakuinya dan tidak memberi alasan. Mungkin kerana COVID, kemudahan hotel yang lain telah ditutup kerana saya diberitahu bar di tingkat 9 ditutup, tiada spa, kedai barang kemas dan cenderahati ditutup, gim tidak boleh diakses. Lokasi di lokasi yang sempurna di Bole, berhampiran dengan restoran dan kafe. Terdapat kafe Infiniti betul-betul di sebelah hotel yang hebat. Secara keseluruhan, saya rasa kakitangannya ramah dan membantu dan cuba membantu apabila mereka boleh. Beberapa kakitangan adalah lebih baik dan benar-benar meyakinkan seperti seorang kakitangan di meja depan yang membantu saya menukar ke bilik baru dan mengarahkan saya ke pusat membeli-belah Edna dan membantu dengan pengangkutan dan lain-lain. Beberapa kakitangan menunggu sangat ramah dan selalu bertanya bagaimana Saya dan bagaimana hari saya yang manis dan baik. Hotel ini selamat dan terjamin dengan langkah keselamatan. Pengurus juga mendaftar masuk beberapa kali dan menghantar saya secara peribadi ke lapangan terbang yang meyakinkan dan baik kepadanya. Saya berharap untuk kembali tidak lama lagi dan saya akan tinggal di sini lagi apabila saya kembali ke Addis.

I mostly come to best western plus friday and Saturdays, super enjoyable Live Band with great variety of musician, Best service once you visit this place when you visit the 2day time all staffs will treat you as one of family memeber with Care. Last saturday i enjoyed Mesay teferas performance and The manager with grace called Chalechiw if spell it correctly i mate him around the entrance He has amaizing eyes to make sure everyone is get the service, assigning teams, I 100% recommend this place to take care your weekend.

Good location with nice service! They got nice spa with swimming pool and gym .

Best hotel in town I recommend who want to stay in hotel this is the best experience we have. The price also very affordable.The room is so clean and the staffs also very corporative. At the morning we had a delicious breakfast. Finally I would like to say thank you for all the good hospitality. Keep it up.