Hyatt House Dallas Addison

Nice hotel.

Front desk female employee who worked Saturday morning was terrible and rude for me to almost think she was ******. Asked her for towels at 2:45 pm and she said uhhhh yeah I will send them and never received them. However, Nina and the male employee who worked Sunday were excellent!!!! Property is not the same from previous stays years ago.

Great stay with the family suite had cooking area Pool clean Hot tube great Continental breakfast mid Room clean Property well maintained Staff very helpful

My experience at this hotel was very disappointing. The only good thing was the breakfast; everything else was absolutely disgusting. As soon as you walk into the room, there is a horrible smell. The place looks extremely old and poorly maintained. It’s clear that there is a complete lack of upkeep. Areas like the smoke detectors and vents had stains that looked like cockroach droppings, which is completely unacceptable. The cleanliness was terrible: everything was dusty, the carpet was filthy, and the blankets looked dirty, worn out, and even torn. The kitchen utensils were dirty, as if they hadn’t been cleaned after the previous guest. The stove was also dirty. The bathroom had mold, which clearly shows a lack of hygiene and proper care. I definitely do not recommend this hotel. It needs a deep cleaning and urgent renovations.

This was the third room I stayed in together with my previous stay and the rooms are quite spacious and comfortable. They provide a good breakfast. If you happen to prefer cooking your meals rather than dinning out, they don't have enough cooking pots and utensils available in the rooms. The property is at an ideal spot for visiting all adjacent areas within the metroplex.

The amenities in the room were good. It was a nice spot for my daughters and I to have a staycation. But the hotel advertised a bar and restaurant and that played into our decision to stay there. They said they do not have a liquor license, so take that off the site please. Also, the shower was awful. It was either scalding or freezing. No in between.

My wife and I have stayed at the Hyatt House more than any other hotel in the Dallas area over the years. We like the comfortable rooms and the much morning coffee and breakfast. As seniors, they have always worked with us in meeting our needs. We recommend them to anyone.

This is an older property so all rooms have outside doors and it is set up like an apartment complex. The rooms are older but clean. It was conveniently located between Dallas and Frisco. The staff were all super friendly and helpful and the breakfast was great. You can not beat the price for a 2 bedroom. It was perfect for my husband and I and our 3 children.

the staff was atrocious rude and then they did not give me room with bathtub or room that had wworking bathroom door