Hotel berhampiran Brighton Jetty - public space, Adelaide

My family & I had brunch at the Esplanade Hotel, Brighton SA this morning. Because we were a large group of 6 adults & 5 children, I made a booking online during the week, any easy process. Our table was ready when we arrived. Our order was taken promptly. The food & drinks were came quickly considering the number of people that were there. All our meals were great. The service from all staff fantastic. They were friendly & helpful. We are happy to recommend the Espie Hotel.

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.

Although staff at reception were friendly and helpful, management need to allocate more resources to cleaning (as I’m sure the limited staff do what they can with the time they are allocated to clean each room). The state of my room was disappointing to say the least. Rubbish was left from the previous occupier in the bathroom cupboard and with the tea/coffee supplies. The floor looked like it had not been vacuumed. The thick layer of dust along the top of the bed head was unbelievable. It was warm in the room but the ceiling fan was filthy and therefore I didn’t want to use it. Thankfully the toilet, shower and bedsheets were clean but I honestly thought about leaving within 5 minutes of my arrival! The small on-site parking is handy, but it’s tricky to manoeuvre into and only available if you’re in early. The website photo of the executive room suggests it overlooks the park. Sadly, a view of the car park was for us, but the good thing about this was that it reduced the noise from the street. I will not stay at Ensenada again. I will avoid Glenelg as well - too noisy (late night bars), too busy, and quite grubby overall.

A truly amazing experience, everyone who is involved here is friendly and so accommodating from the moment we walked in. The room is very comfortable and well appointed. The restaurant is top class, the guy running food and beverage is in a class of his own, he has made our stay an experience. Cannot recommend it enough we will make this our place to stay on our visits to Adelaide.

Easy check in and parking available. The rooms were big. The windows and carpet need a deep clean but the location is great and exactly what we needed for our overnight stay. The shower in the main bathroom however is not accessibility friendly as you need to step into a high bathtub with no handrail for support.

We had a travel auction for 4 days and were given room 233 upstairs north of the apartment block. The other rooms were animal friendly and there were a maximum of 6 rooms occupied over our stay. After finding our room as very small with a very outdated bathroom with white tiles stuck with white silicone to replace the missing brown tiles inside the shower and a carpet stuck to the exhaust fan we settled in for the evening. After about an hour it was getting quite cold in the room inspite of the air conditioner working and being set on 26 degrees Celsius. On inspection we removed 2 filters that looked like carpets from the air conditioner. I took the filters to the reception and explained the issue with heating and explained that the hottest place in the room was the cupboard that the fridge was in. I also bought up the lack of cleaning in the unit. To her credit the person behind the counter apologised and moved us to room 230. This was a much larger room with a separate bathroom and an extra single bed but the marina view was blocked by a large palm tree that was banging on the windows in the wind for the rest of our stay. As there was no room service because we were staying for 4 nights we watched the cleaning staff changing sheets and towels and soaps for each other room in about 10 minutes per unit each day. The day before we left I went to reception to discuss the issues with room 233 originally and talked with Paulette the shift supervisor about room 230 and the palm tree banging on the window for 3 nights and the exhaust fan so noisy that it couldn’t be on when in the main room and the fact that this fridge also was completely iced up and very hot in the cupboard it was in. We left on Friday morning and I received a courtesy call on Monday from the person who originally moved us. In that conversation she explained that the motel was “supposed to be demolished 5 years ago “. My comment to her was that social media had plenty of the same problems as we reported and I said I thought that it would be better sense for whoever books out rooms to avoid the ones that can’t be bought up to a suitable standard to rent out. Inspite of the location I believe the owners not the staff should take responsibility for renting out suitable clean rooms for customers regardless of the price of the rooms.

Hotel room is good, but bathroom needs to have more hangers for towels and clothing. Breakfast included, very big portion, taste good.

Our room was on the 10th floor facing south east. We had an amazing view seeing the city, the Adelaide hills and Jetty Road (At night this looked even better). The room was very modern, with a nice sized TV. The weather was great for a beach side holiday. The short 300m walk to the beach was very convenient..... the fridge was very quite and ensured we had ice cold drinks upon return, the air conditioner worked great and allowed a great nights sleep. The bed was very comfortable. Check In and Check Out was contactless and very simple.

March 2024 Here is a list of issues you may have to deal with: 1. Lights are weirdly wired. You can’t turn on the bathroom lights without having the rest of the lights on. This is problematic when one is sharing the apartment and one needs to go to the toilet in the middle of the night. Other guests staying at the apartments had the same issue. 2. It is stated that the apartment has Netflix but it does not work. When I mentioned it to the marketing girl she said she would have it looked at but no one came to the apartment to repair the problem. Again, other guests staying in the apartments had the same issue. 3. When we arrived on the 13th, there was only one tea bag instead of 2. I was sharing the room with my husband, that is not thoughtful, obviously we would have needed 2 teabags. 4. We stayed 5 nights and only had the room serviced once. I had left the tag to service the room but it was only done once. 5. On the Saturday our room was finally serviced but they did not replenish the toilet paper and we were left with none which meant we had to purchase toilet paper as there was no one in reception. If conveniences and service isn't important to you then by all means stay here. The apartments are just off the main road that have lots of great cafes and restaurants. The apartments are brand new, fresh, clean and modern. The staff are helpful and listen to concerns you may have. Read less Tip: An apt description for this place is Location, Location, Location. The apartments are brand new so they are clean, fresh & modern.