Hotel berhampiran Gate 4- Black Hill conservation park, Adelaide

Well reviewed hotel, which we found disappointing. Firstly, on arrival (we arrived around 11am), at check-in we were told that our room wasn't ready so the receptionist after reminding us that check-in was at 3pm, stored away our luggage and promised to text us when the room was ready, we went for a walk, after having lunch, about 2.5 hours later, we went back and the room still wasn't ready, after an hours waiting in the reception area and watching guests checking in without any problem my wife (again) asked when our room was ready, her reply was that the room had been ready for some time and she thought that we were relaxing, so she didn't want to disturb us ( no text either) - really! Our stay was bed with breakfast, breakfast menu we thought was prescriptive, we had a choice of tea/coffee or orange juice couldn't have both as it was extra, throughout the breakfasts, chef found it impossible to fry an egg without charring it. The pool which is shown in the picture is small, get your fitness bunny in and that's it, then again we found it filthy, looking on the side wall there was a 2” (50mm) black, thick tide mark all around the inside of the pool and 'bits' on the floor so it seems cleanliness isn't top of the list, which comes to our room, nice sized and comfortable, but why the cleaner couldn't clean our room when he was either next door or the room facing was puzzling even though we put our tag on our door. A thing we found with regard to the reviews of this hotel I found that quite a few of these were people from Adelaide who not only gave this hotel 5 stars, but only ever did one review - hmm? The hotel is situated about a 10/15 minute walk from the centre of town and appeared to be a popular place to stay amongst the business fraternity

The attention to detail was shown from when were greeted when we got out of the car and taken to reception.The location of the hotel was convenient to get to our business calls as well as walking distance to shops and restaurants.My only disappointment was the club access which l felt was not up to the Pullman standards we have experienced at other Pullman hotels. I would still recommend this hotel when staying in Adelaide.

Really clean and modern apartment with two good size bedrooms. The kitchen has an oven, dishwasher and all the electrical and cutlery you need. Perfect for families who may not always want to eat out all the time. Friendly staff. Woolworths is a 5-10 mins walk away. There is also Jenny’s bakery 15 mins walk along Glen Osmond Road towards the city who serves a great coffee and amazing pastries baked onsite! It’s only a 5-10 mins drive into Adelaide. Only feedback I have is the Block C 102 ground floor apartment we were appointed to could get very noisy with all the door slamming of people going in and out of the building. It can be really loud when you are sleeping since the apartment is right next to the foyer doors. Will consider staying again when we next visit Adelaide.

Kakitangan hotel baik dan mesra. Bilik adalah kemas dan kemas. Terdapat ruang untuk penambahbaikan dalam menyediakan perkhidmatan pengemasan yang lebih baik. Pengalaman keseluruhan adalah menakjubkan. Pasti akan tinggal lagi!!

Comfortable and pleasant stay in Stamford Plaza. The reception staff were helpful and friendly. But car parking was a bad experience with very narrow ramps to the car park.

The hotel is located on a side road which is easily missed.We had to take another turn to locate it. Car parking is at a public location just down the road. The hotel which is fairly new is well equipped and conveniently located within walking distance of Rundle Mall and the train station. The only complaint I have is that the water draining from the shower area may overflow into the toilet area and entrance to the toilet. Apart from this minor issue,the hotel is excellent in most aspects. The staff are responsive and pleasant. As a side note,Club 129 down the alley and opposite the train station,serves a decent meal with promotions throughout the week.

Great service. Amazing location, next to Victoria Square. Staffs are extremely helpful. Recommend to everyone who wants to have a quality holiday in Adelaide.

The Service was good. As the washroom areas were common they were kept clean and Hygienic. The staff is friendly as well. Overall My stay was good and comfortable.

Most plastic chairs and 1 of the 2 plastic loungers at the pool were broken and beyond repair. Pool seemed to have its often leafy and hair-balled bottom vacuumed and some water added once a week. It never appeared to have any disinfecting chemicals added. There was a pool safety sign that showed first aid tips and a no-running rule in small font, but there was no mention of the commonplace horseplay, jumping, and diving in the pool. Also, kids routinely ignored the No Running bit - often in full view of their watching adults. The pool’s layout seemed to invite accidents with sharp edges protruding in at least 3 places along the attached remains of 2 jacuzzis. Overall, it was often a playground for kids and their watchers, but at best, rather like a plunge pool with insufficient space for any real swimming, even for a couple of guests. A shading structure covered 2 wooden tables and benches, and the whole pool area was enclosed in a fenced part of the parking lot adjacent to bins for recyclables and garbage. Someone made a daily routine of throwing out crushed biscuits and crackers to feed pigeons, etc. Housekeeping and reception were very professional with only occasional reminders needed about missed reservations and amenities at the busy time we were there. Room furnishings included large tv, microwave, refrigerator, good mattress and kitchenware. Laundry room with card reading machines was another plus. Location was great for either walking or taking the tram to Glenelg beach - walking there along ANZAC Hwy or using the tram at 4th Ave & Dunbar Tce.

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.