Valeria Jardins d'Agadir - All IN

L’hôtel est tellement magnifique…(l’emplacement,décoration..) Dommage que les employés sont si désagréable quand ont leur demande un renseignement, surtout ceux de l’accueil. La nuit du 1 décembre nous nous sommes présentes à l’accueil pour l’enregistrement, l’accueil était si médiocre !!! Limite on les dérange de notre présence.. ( premier choc..). On a payé all inclusive… arrivé dans la chambre, le frigo vide.. et surtout pas d’eau dans la chambre !!!(2 eme choc) On téléphone a l’accueil , on nous répond qu’il fallait payer l’option chez pas quoi pour pouvoir bénéficier des boissons. Nous allons tout de même demander de l’eau a l’accueil car je dois prendre des médicaments et la (3 eme choc) on nous donne juste une petite bouteille de 33 cl ( équivalent a 1 verre d’eau)pour deux personnes.(toujours bien sur avec un regard ＜ punaise tu nous fait chier＞). Concernant le ménage des chambres : Les femmes de ménages sont très souriantes , très agréables MAIS!! La propretédes chambres c’est pas trop ca!! Surtout les toilettes et la salle de bain ,Beaucoup de taches sur le carrelage des murs et le sol devrait etre aspiré avant d’être lavé car beaucoup de saleté et poils sur les rebords. Restaurant variété et dégustation moyenne.il y a deux , trois serveurs du restaurant qui vous font des réflexions quand vous leur demandez de l’eau en plus. Spa: personnel très souriantes mais les services sont moyens. Conclusion : L’architecture de L’hôtel est au top, l’extérieur très bien entretenue , les allées, le gazon etcc… Le problème principal ce sont ( peu être pas tous bien sur) le service des employés..

The hotel itself was very near to the beach, and in a good location. It has some nice swimming pools, however it is important to note that the hotel is not for the British as 99% of the guests are French. The food is only catered for the French and steal plus didn’t have anything Moroccan. Food is fine, but we mainly eat from the salad bar as the chicken was red. Other meats were questionable. Breakfast has a selection of croissants and scrambled eggs but again not a great selection unless you like cereal. Spoons are not provided. On arrival the reception seems to be helpful but that’s where it ended as they couldn’t be bothered and rude at times. That said the bar staff, waiters and waitresses were all fantastic. Ali in the entertainment was super nice, but unfortunately the entertainment is only in French. Drinks are limited and not what I’ve had on other all inclusive holidays. It would be nice to have tea and coffee in the room for those who get up early in the morning and can’t wait for the restaurant to open at 7am. Rooms are fine, and clean. The balcony is very small, and consists of two plastic chairs and a table. Bit of a squeeze to fit two people in. Where our room was we could hardly hear the ****** but other guests we spoke to said it was very loud. Be aware of the flies as they bite. If you smoke getting an ashtray is a daly mission.

Overall friendly staff and reps,however a few were quite rude and unprofessional in their attitude towards guests. The food was adequate and the room felt confined due to a small lower level. Mainly all the entertainment was French orientated but we made an effort to integrate, in order to attempt to take part. All in all, we wouldn’t return but for 4 nights, was a pleasant change of scenery.

Lovely hotel set in beautiful extensive gardens. Rooms are large, beds comfortable and cleaned every day with fresh towels. The food is very good and plentiful. Particularly impressed that they bring you a whole bottle of wine in an ice bucket and really nice wine at that. The service in the restaurant and bars very good and the staff are all so friendly, nothing is too much trouble. No problem in getting a sunbed round the pool as they are not put out until after breakfast. I would certainly come here again. The only downside is the noise from the nightclub next door particularly at weekends.

Arrived at this hotel for a weeks break as in January stayed in a Riu hotel just up the road. Love the area but didn’t want same hotel. Big mistake. This hotel I would only rate as a 3* no more. The room is spotlessly clean primitive bathroom with not very hot water. The bed is comfortable but the room is very dated although Moroccon style. The vanity unit in the room has the drawer dropped and was when we arrived of which no one mended and is still like it. No shower gel has been replaced once used and the toilet paper is so thin you need the roll to wipe. The noise is atrocious. From 2am to 6am the horns from all the cars do a chorus so much so you can’t sleep as so loud. Nobody seems to do anything about it and on complaining got told it was the people leaving the night club and everyone sounds their horn. Don’t come if you have children you will be up all night! Breakfast is boring but edible if you want dry cardboard toast. It is an effort to try and get eggs as the queue is so long everything else is cold by the time a fried egg or omelette is cooked. Same as evening meal, such queues it makes it a feat to get a meal, again French take presidence. We seem to be unique in the fact we are English! Certainly not catered for here. Every menu, instruction, excursion is aimed and written for the French. English is not understood too well here and it makes it awkward. On the first day we tried to book an excursion but the experience centre where you book only have everything on the wall in French. Does the hotel think that the don’t English matter? One rep is very good and doesn’t speak French, he explained everything to us. We were told a taxi anywhere would be 20 Dirham which lead to an argument with the taxi driver as he wanted 30Dirham. Couldn’t understand why we were told that. Also got told if go,to the Souk start at least 50% of the price being a haggler I thought this was great but truly offends the stall holders and they walk away from you. Weather warm but extremely windy and nothing to do of a night time. Pools very cold not much in way of snacks or entertainment as again all tanoid calls were in French, no English to get you involved.

Basic 3* hotel, not 4*. Rooms very basic, bathroom had old towels which had seen better days. Hubby is disabled and gets about on a travel mobility scooter so I emailed the hotel in advance to warn them and ask for a room on the ground floor but no reply. When we arrived they tried to put us in a room on the first floor with numerous steps leading up to the block and then again up to the 1st floor as there are no lifts, when we complained at reception that we could not get up there they took an hour to locate another room on the ground floor but still with steps leading to the block whereas another block (3) had a ramp. The food was passable and catered for the French which I don't mind but the tea and coffee was not good. I tried to pay for a coffee in the bar but they had no milk, good job I brought my cappucino sachets and teabags and milk and kettle with me from the UK. They provide very small bottles of water at the restaurant and bar but none in the room. The wine was the only redeeming feature as it was palatable both red and rosé and they brought it by the bottle which is rare. The slide area and the kids pool was nice and there were plenty of sunbeds by the kids pool but the bar there only opened at 4pm, the main pool was too busy and loud. The kids club was not open as far as I could see. They don't really cater for kids other than the slides and kid's pool as the restaurant opened at 7.30pm and not before for the kids which is far too late for them. At 8.30 in the mini disco, it was all targeted for the French and they did not speak English at all, our family with toddlers and children didn't know what was going on. If you are a group of 8 or more you have to tip the waiters to get a table to seat all of you. In fact you have to tip to get any kind of service. We got the impression that the staff just don't care. Suffice to say we won't be going back.

We are due to visit in a weeks time. I’m really apprehensive seeing the below reviews regarding the noise. The reservation is under the name peters we have sent an email. Please can we be located in the quietest part as I’m over 6 months pregnant and am quite nervous about the noise and fighting. I’d really appreciate if someone could come back to us via email from Neil Peters. Thank you so much in advance.

Firstly I’d like to say that this hotel is not a 4 star, it’s a 2 star, 3 at a push. We were put in block 2 initially in a ground floor room and straight away noticed ants. Our first night we barely slept due to people slamming their doors constantly (it’s not the guests fault, the hotel should put something in place to stop the doors from making such a loud noise). The next day we found about 200 ants in our suitcase on our son’s nappies, it was absolutely disgusting. The reception/management team were really good and moved us to another block. It was quieter and no ants but a huge amount of noisy seagulls kept us awake! Breakfast wasn’t great, it was mostly dried up hard pastries, soggy and tasteless scrambled egg and some weird sausage. They did a nice omelette but you have to que for over 10 minutes at a time. Queuing became a regular thing. If you wanted anything decent to eat like pizza at lunch, chips at dinner or omelette at breakfast then you’d have to que for a ridiculously long time, which is particularly difficult when you have a toddler. One day I qued for 20 minute for pizza because there were limited choices for lunch and some guy who tipped the pizza guy came away with 2 whole pizzas, which left the que to still not be given food! They just didn’t make enough of the most popular food, everyday was basically the same reheated tagine and meats. The food would be ok if they served pizza in the actual restaurant everyday and chips everyday. This hotel claims to be a family hotel but the dinner doesn’t start until 7.30pm!!! It’s insane to make children wait that long! Mini disco is 8.30pm and entertainment doesn’t start until 9.45pm! The whole hotel is catered only to French people. The mini disco - all French, the evening entertainment- all French. Honestly, don’t bother going if you’re British, this hotel shouldn’t even be listed on uk sites. 80% of the waiting staff are rude and you don’t get service unless you tip! You can’t sit together unless you tip, no drinks or acknowledgment. Saleh was particularly nasty and when we asked for some tables to be put together for my family he said no and walked away leaving us with nowhere to sit. The only nice waiter we saw was Driss, who would actually help and provide service without an upfront tip. The French that tipped got their tables set up before they came to dinner, got drinks provided from the bar and the waiters went above and beyond. The more you tip the better service obviously but it’s so annoying to have to do that in an all inclusive. If you want any nice cocktail, you have to pay extra, the ones included are just full of fruit syrup. If you want a proper coffee, guess what, you have to pay extra! The evening bar staff were friendly, Rashid was great and actually made a drink that was drinkable! Anything nice, you have to pay extra for. Everything is very very basic. The pools are nice, but very cold, they stop heating them 1st May. There are bits of crumbling concrete everywh

Couldn't sleep for the noise of the nightclub and ****** next door. It was truly horrific. Opens at 2am and supposedly closes at 5am but it didn't. Fights, horns beeping away. Absolutely awful. Saturday night was especially loud and went on until 7.30am on Sunday. After a few heated conversations with the receptionist, over two nights, finally moved rooms and it was still no better. Spotlessly clean rooms, broken tiles, needs a lot of upkeep. But for the price, we couldn't complain about the basics. Lovely staff and ok ish food. But the noise was deafening. We would not return as we like to relax whilst on our holiday and we didn't sleep.