Terokai Ulasan Tetamu Hotel di Agadir

Sofitel Agadir Royal Bay Resort
4.1/552 Ulasan
After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit downhill from there… We were taken to our room before being told about any of the hotel facilities or where things were and timings for the restaurants. Our room however was very outdated and dark but clean. There were so many small things that really took away from the 5* experience: we had to get maintenance to sort a buzzing sound coming from the TV; on a couple of occasions we had to ask for our room to be cleaned and our bathroom door handle fell off! It seemed that the rooms with balconies were more up to date but given that the hotel had recently been refurbished we thought we’d be okay. Throughout our 4 night stay there was also a constant smell of wet paint and service men working on plugs hanging out of the walls? The weather was dull (which cannot be helped obviously) but there was nothing to do at the hotel other than lay by the pool. The entertainment of a nighttime was good but it was the same every night so got a bit tiresome. A big shout out to Youness for his FABULOUS customer service but otherwise nobody checked in with us or seemed bothered to help or serve which was so disappointing and we’d have preferred to order at the bars ourselves. We ate at the buffet one night which was okay and the Soul restaurant was nice (we then went to different restaurants so can’t comment on the food changing). Can echo some other comments, however, and the buffet definitely needed labels as we didn’t know what we were eating. It was a really underwhelming experience and did not run smoothly at all. We expected so much more.
Sofitel Agadir Thalassa Sea & Spa
4.2/555 Ulasan
From the moment I arrived at the Sofitel Thalassa Sea & Spa, I felt like a VIP. The check-in process was seamless, and the staff was always available to assist with anything I needed. The room was spacious and comfortable, and the views of the ocean were breathtaking. If you're looking for a luxurious getaway, look no further than the Sofitel Thalassa Sea & Spa. The facilities are top-notch, from the pool to the restaurants to the spa. But what really made my stay special was the staff, who were incredibly attentive and made me feel like royalty.

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