Pengguna Tetamu
29 Februari 2024
We have been staying at Galini Hotel for one week. And it has been close to horrible. From the pictures the hotel seems to be a nice hotel, but in reality it is a different story. When we arrived at the hotel and got our hotel room the first thought was, this it did not look like the picture. The bed was broken, the toilet was broken and the air condition smelled really bad. We got a new bed and they tried to fix the toilet several of times, but it was still not working, and the air condition kept smelling. We tried asking for another room, but that was not possible, as the hotel was fully booked. The hotel want to be a 5 star hotel, but it is most likely more a 2 star hotel from what we saw. The cleaning is terrible and for 3 days, the cleaning lady left our terrace door open, so people passing by all day could easily gain access to our belongings. It’s lucky that no one walked in and stole our stuff. The staff at the hotel seems to not care about the problems and we felt they did not take us seriously, when we complained. Based on what we experienced, we will not recommend this hotel to anybody, if you, like us, expects the standard from 4-5 starred hotels and want a clean room with a nice bed and great service. You will unfortunately not get that here.
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