Hotel berhampiran Perkins Park, Akron

new property, great location right at the freeway, service is good and ample parking with EV charging available.

I recently spent a night in Sheraton Akron/Cuyahoga. It started off promising, but unfortunately a series of unfortunate issues led to a very unsatisfactory stay. I have lifetime elite status at both Marriott and Hilton, so I have seen plenty of hotel rooms. I manage a business myself, so I fully understand the challenges of motivating employees, satisfying customers, and balancing income vs expenses while trying to optimize operations. I consider myself a reasonable traveler and try to give the hotel management benefit of the doubt, but on the other hand, I also want to provide an honest review to help my fellow travelers. The good: (1) Nice location, overlooking the Cuyahoga River Gorge, especially if you choose to book a room on the river side (but beware, it also faces the noisy highway, which is on the other side of the narrow river.) (2) Every staff I came in contact with were courteous and professional. (3) Room was very spacious, with a separate sitting area. (4) Complimentary bottled water in the room The bad: The hotel is older, so I experienced various “hardware” issues during my stay. (5) Sink faucets were very difficult to turn. The pivot point, where the faucet handle was attached to the sink, was loose. When I tried to turn on and off the faucet using one hand, it was super hard, because the handle was not pivoting, instead I was effectively pushing the whole thing laterally. I had to use 2 hands, one to press down on the pivot point, and the other to turn the handle. It’s inconvenient when one hand was occupied (such as when I was brushing my teeth or shaving), but I couldn’t help but wonder if a guest had arthritis in the fingers, they might not be able to turn on/off the faucet at all. (6) Tub faucet had the regular switch to direct water from going out of the spout into the tub or going out of the shower head. However, there was a leak in the switch. When it was flipped to the Shower, part of the water was still coming out of the spout into the tub. That made the shower water pressure very weak. (7) TV was not connected to the internet. I thought all Marriott-chain hotels had migrated to digital TV that could stream online content, but apparently this hotel has not. I have come to rely on it to watch shows at night and to do workout videos in the morning. Not being able to stream the online content messed up my morning exercise routine. (8) Club Lounge: The lounge at this hotel was open 24/7 with beverage and fruit and snacks (granola bar) available all the time. That’s very nice. However, the day when I was there, the evening reception food offering was very poor - a small plate of crackers and some cheese cubes. That was it! I am used to other Marriott/Sheraton lounges with dinner-like options. I was at another Sheraton last month where a typical evening reception consisted of a cheese and cracker board, AND a veggie tray, AND a fruit tray, AND 2 hot entrees such as Coconut crusted shrimps, and lasa

This hotel is big one side is super 8 and the other side is the Baymont it's all connected into one big building so it's like a big maze that you have to walk through to get to your rooms or take the elevator I like that there are several different entrants and exits in this building so if you're not parked directly on one side and have to park say in the back you're able to go right out the back check in and check out process was fairly simple very polite for the couple of front desk people that we had dealt with the beds we're big and fairly comfortable so no complaints really in that aspect I like the extra space in our rooms and I really like the cabinetry so you can definitely put your luggage away or if you want to put your clothes in the drawers or closet so that way you don't have your stuff on your way it definitely gives you that option to do so. Each time I've stayed here our rooms came equipped with a mini fridge and microwave and a coffee maker even though we didn't use the coffee maker so I can't really give you a good review on that aspect only as per the fact that there was one located and ours had its own little coffee station type nook in the wall which was cute bathroom was spacious I don't believe the hair dryer worked in one of our rooms or was maybe not even there I'm not sure I can't remember the hotel was fairly clean for the most part I didn't have any issues with any of my rooms didn't see any noticeable damage all in all I'd say this hotel is definitely an 8 out of 10 didn't have a pool and if it did it was definitely not in order I don't think the workout room or anything like that was working either if they did have one so I was just a basic stay sleep and do what you got to do you are in a cul-de-sac so to speak almost like an industrial cul-de-sac but it's a hotel called a sex so you're right off the highway which is a plus and convenient down that called a sac road there are a couple restaurants or eateries nearby so even in walking distance however if you wanted something other than the handful of options that were down in the hotel cul-de-sac you could drive and wouldn't take you more than maybe 7:00 to 12 minutes tops to get to the closest Royal area to be able to go to any gas stations convenience stores or any other eateries so location was definitely a plus for this Hotel! I would recommend this hotel to anybody traveling maybe for business or just need a quick stay they don't have continental breakfast I believe what it's called as a complimentary breakfast where you just get two little choices of juice that tasted a little odd to me or watered down out of a machine I think they gave you like a banana and an orange or something in a fruit basket to choose from a bagel maybe some bread to toast or something or a pastry of some sort and there was two options of cereal I believe so nothing fancy nothing great breakfast really wasn't that fantastic I would recommend that the Baymont and the super 8 since they are joined together should really think about upgrading their breakfast to something a little bit better like the waffle maker you know maybe something hot I better selections and I could turn my review into at least a 9 out of 10 if not a 10 out of 10 because honestly having that breakfast makes the hotel sometimes and being a conjoined Hotel there should be no reason why they can't afford to throw in since they both share the same lobby slash diner area!

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.

This hotel exceeded our expectations. They were friendly and went above and beyond to ensure we had a comfortable stay. Taj (spelling?) at the front desk was especially kind, helpful, and friendly during our stay. She’s was delightful. As a family that frequently travels, book this hotel! I promise you won’t be disappointed. Front desk is helpful, rooms are clean (housekeeping was prompt to visit each day), beds were comfy (pillows were a little too fluffy for my taste), and breakfast selections were better than most.