Hotel Albano Laziale dengan Sarapan

This is quite simply the worst hotel I have ever stayed in. We arrived on the Saturday and the first thing to note is that it is nothing like the photos. There is no ‘parkland’, just a few trees. The outdoor seating area is scruffy and the rooms look as if the last time they saw any updates was circa 1993. Despite the 27 degree heat and clear blue sky the pool was closed due to the earlier rain and ‘dangerous’ weather. Rain. 🤷‍♀️ We had an early start on the Sunday so we were delighted to find that the rooms in the main block were treated to a very loud and very shouty DJ and disco until half past midnight. The noise was so bad that objects in our room were vibrating. Added to this were the hordes of children running up and down the corridors screaming at the tops of their voices until 1am. Despite this we had our long day with early start and returned to the hotel around 6pm hot and tired. I took my daughter to the pool which was unlocked and she had a swim. Until a lady came and shouted at us that we had to leave because the pool closes at 6pm. No signs telling us this on the wide open gate so I didn’t really appreciate her rudeness. We wait to see what delights await us this evening but thankfully, we leave tomorrow. I have to sign off now to help my daughter with the broken shower screen. This after my 16 year old son almost fell down the toilet because the toilet seat is broken. Classy place. I’d avoid if I were you. Oh and I’ve just discovered as daughter leaves the shower that the maid has taken all of our towels and not replaced them.

OK, let's not beat around the bush: this is the worst hotel I have stayed at for a very, very long time ! I was there for work, with a group of colleagues, and we ended up demanding a refund several days before we were due to leave because there were so many things wrong with this hotel. As soon as we arrived, the first issue arose: there was zero Wifi in the room I was given (even though we had emphasised before that we needed at least semi-decent Wifi for work). In order to get any kind of Wifi, I had to swap for a room without any air-con (bearing in mind that temperatures were - on some days - above 30 degrees C). So for minimal Wifi (between 1 and 2 bars), I now had to permanently leave my windows open throughout the night, so that I wouldn't wake up soaked in sweat in the mornings. Wifi throughout the hotel was a problem as well - there were hardly any areas where there was decent Wifi - I tried to make a Whatsapp voice call to my office in quite a few areas of the hotel and was usually cut off after about 10-20 seconds or so. Next issue: breakfast - first of all, the quality and selection of food available was very poor - in the bowl of fruit, there were frequently several fruits that were clearly rotting (which seems to indicate that none of the staff ever properly check). Also, whenever a guest is finished with their breakfast and leaves, it seems that none of the staff properly clean the tables afterwards - pretty much every breakfast I was down there, all the tables were still dirty and not properly laid with new cutlery. When I pointed this out to a member of staff, she just laughed at me and didn't do anything. Next issue - noise levels during the night: during several nights I was there, there was an unacceptable level of loud noise going on until the early morning hours - people shouting, partying, etc (at some point, it sounded like there were about 20-30 people or so in the room above me having a party until about 2am). Obviously, the fact that I had to keep my windows open because of the lack of air-con didn't help. Next issue - mould (or 'muffa' in Italian): in my bathroom there were clear signs of mould on the walls - because of all the other issues, I didn't even bother to tell the hotel about this. Finally - management & staff: First of all, I want to emphasise that there were some members of staff who were perfectly friendly (and almost seemed apologetic at times about the state of this hotel themselves). But some of the staff (at breakfast, for example), clearly did not give a s*** about the guests and did nothing at all to help. The manager - and I am guessing a lot of the flaws of the hotel and the staff attitude stem directly from him - was completely disinterested in any form of criticism (or anything else at all, really). He couldn't even be bothered to look up and acknowledge guests when they walked past reception and at some point, when my colleague wanted his room keys, basically just threw them at him. When I told

Ottima moderna struttura ben situata ad Albano Laziale nel cuore dei Castelli Romani con vista eccezionale fino alla costa tirrenica. Il contesto è di totale silenzio e totalmente nel verde nonostante ci si trovi a margine di una zona molto trafficata e caotica e a poca distanza in auto (necessaria) da tutto. Il nostro appartamento (n. 7) era molto ampio e confortevole con tutto l'occorrente per un soggiorno anche medio-lungo. Uniche pecche dell'appartamento: una pulizia poco accurata e una attrezzatura della cucina poco più che sufficiente. L'esterno della struttura invece è davvero ben curato in ogni dettaglio e con parcheggio riservato. Il self Check in e check out è perfetto nel suo funzionamento ma rende forse un po' tutta la struttura troppo fredda ed impersonale, molto alloggio di lavoro e di chi è alla ricerca di riservatezza e meno di vacanza. Forse ci vorrebbe un punto info interno più attrezzato per dare informazioni turistiche sulla zona (ricca di cose da vedere) e su come raggiungere Roma (davvero vicina) con i mezzi pubblici. Comunque posto da consigliare e da ritornarci.