Hotel berhampiran Fort Ward Museum and Park, Alexandria

Hotel stay was far less than satisfactory and here are the reasons: 1. Some Front Desk staff didn’t know how the Bonvoy Ambassador hotel credit worked providing evidence many are poorly trained. a. The morning front desk member told me that he “just worked here” and the manager would arrive in a couple of hours to help me. No one ever got back to me. b. Requested manager support, not one got back to me. 2. Hotel room had: a. Collapsed cushions on the couch. b. Mold in bathroom c. Broken or extremely worn furniture. d. Torn and ripped window drapes 3. Billing was wrong and difficult to correct. Our family grew up managing hotels and I know that owning and operating a hotel is very difficult, this hotel exemplifies just how hard it is. I will not stay at this hotel again because there are so many other quality hotels in the area at the same cost.

I'm very disappointed in this establishment. There are 30 floors with each with an ice machine, 25 of them didn't work!!!! Ridiculous! My wife and several other people were stuck in an elevator for almost hour!!!! To the point where the fire department was dispatched. After another almost 30mins of the fire department getting the doors open, all of them went upstairs to tell the front desk. Only to be told it was their fault that they got stuck in the elevator, despite them being well below the posted maximum capacity. The maintenance person was rude and very inconsiderate with no sympathy for what just happened to us! No help at all from anyone at the hotel

Our family of 5 stayed here for a week. Everything was clean and in good working order, the staff was pleasant and helpful and the location was close to everything we needed. Parking was easy and free and breakfast was adequate. We felt the fitness center was larger than expected. We REALLY appreciated the daily housekeeping at this property as that doesn’t seem to be common these days. Though this hotel doesn’t have a pool, there are several community pools within 15 min of the property that allow you to swim for a small fee. We went to the one in Old Town and an indoor one at a recreation complex and greatly enjoyed it. Though we found this on our own, it would be great if hotel staff could recommend these options.

I stayed at this property a little more than a year ago for work. It was satisfactory, although I used the fitness center on that visit and the equipment was not all in working order. Although my expectations for this hotel were not high, the experience was still disappointing. The room was fine, although there appeared to be water damage in the ceiling, visible in the form of paint discoloration (room 706). When I checked in for the two-night stay, I requested housekeeping. It said on the website that housekeeping is done every other day, except on request. The person who checked me in seemed a bit unsure, so I verified the following morning. I arrived back at my room around 7 p.m. to find no one had come. Ironically, the housekeeper left a paper with a QR code waiting for me when I checked in to leave a tip. When I went to complain, I was told (by the same person who checked me in the previous evening) there was nothing that could be done. Really? There was no one from housekeeping on site? No fresh towels in the hotel? I also paid for a rate with breakfast. I was not provided with any information when checking in, until I asked. At that time, I was provided with a card explaining what I was entitled to. On both mornings I ordered the yogurt parfait with fruit and granola, a fruit cup, and a small coffee. On both mornings the fruit was tasteless. This included hard strawberries, unripe cantaloupe, and blueberries. Even the blueberries were tasteless. This really is shameful. Had I not paid for a rate with breakfast, those items and a small coffee would have cost me more than $25 with tax. Finally, I delayed writing this review. I completed the survey sent automatically, providing the information above. Today, I received a pro forma response from the Assistant Manager. This lackadaisical response was the last straw and I feel that it is appropriate for me to share this experience with others.

The hotel locates in the city center of Alexandria and provides good service. But the hotel is already outdated, and the room facilities are mediocre.

房間乾淨整潔，設施便舊尤其是廁所。早餐有自助餐或者點單式，自助菜品不多經典的美式早餐，不要想象的和國內一樣。步行10分鐘就到king street station有blue和yellow兩條線路，都能直到市中心。

Room key wouldn’t work and front desk despite of trying were unable to offer a working key. Location is good.

What a great stay! Super Clean. Excellent Breakfast Bar. Wonderful room - we appreciated the upgrade we were given! (thanks!) All staff were extremely helpful, and friendly. A short walk to Kings Street and all the shopping and restaurants. If you are planning to stay here while visiting DC - I would strongly suggest checking out the Metro public transportation. The station is only about 3 blocks away (very walkable. Wish we had done a bit more research on this before traveling. Even the trip from the Ronald Reagan airport to the hotel would have been SO easy! I have only great things to say about this hotel!

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!