Hotel berhampiran Fountains Day Spa, Alexandria

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

Hotel and hotel service is great! Parking service is terrible! Front desk was extremely nice and accommodating. The valet parking attendant was by far the worst I’ve had in my life. Without greeting, he rudely (]with a tone) said we have to check in before bringing the car in the garage. He kicked us out of the garage. So I did so at front desk while my girlfriend drove circles around the block. Not a big deal so far, until we returned with our $30 paid parking ticket. The valet man then said we can’t park in there, because there is no room. But we just paid the front desk, right? We then mentioned that we paid “so can you please park our car?” The valet then tells us to “the hotel has nothing to do with this parking lot!” even though the entrance sign says Hotel Indigo. Other customers in the lot told us to go somewhere else because he was terrible and rude with them. So we drove around in the very busy neighborhood and found a $10 lot over half a mile away. We came back and explained to the front desk what happened and she kindly gave us a bottle of champagne and water and refunded our parking. She also offered discount breakfast AND her personal parking space! Wow. She really cared about customer satisfaction. Highly recommend this place, but park elsewhere!!!

Room key wouldn’t work and front desk despite of trying were unable to offer a working key. Location is good.

This was a great hotel in a wonderful town not too far from DC. The architecture was amazing, and the room had quite a unique setup. Service was good and I had no complaints.

The bed was super comfortable m. Do note that the breakfast is not buffet but a voucher of $25 for dining at the hotel restaurant.

We loved our stay at this hotel! We would recommend this hotel to anyone and the front desk people were very helpful and recommended us to several bars and restaurants in the area

The service was very quick and efficient. The breakfast included was nice, it included bananas juice, oatmeal, scrambled eggs and sausage, muffins, bagels, toast and cereal. The workers were very willing to help fill any needs of the customers. The fitness center was large and filled with plenty of equipment. It was a bit difficult manuvering around the roads to get to Mount Vernon from the hotel at first, very easy to miss the main turns. The room was clean, large and had everything we needed. I wanted body lotion and they gave me that right away.

Stayed two nights with my wife . Room was big enough . TV screen was super big and it’s smart Tv ./

Overall our stay here was good! The decor was lovely and the view from our room was amazing . We were able to check-in earlier which was a HUGE PLUS! The staff was super friendly and was always eager to help. I would definitely stay here again and recommend to friends. *ps just make sure to walk with hand soap for the bathroom lol