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I just spent a weekend in Alexandria for a conference next door to this hotel. I want to mention our experience with the very busy breakfast area. We ate the buffet breakfast which was adequate, but I particularly want to mention the ONLY person running the entire restaurant. Sergio Peters earns a gold star from me for his ability to keep the buffet stocked, while manning the cash register, cleaning up the tables, cleaning the dishes, etc., all by himself! In spite of being tasked with running the entire restaurant, he maintained a pleasant and helpful demeanor with us. Why he isn't the manager of that area with helpers to assist him is a question I would like to have addressed to whomever is running this hotel. It must be hard to find people like Sergio who are as dedicated and up to the task at hand as this young man is.

This was our stop over on our way from Orlando to Dallas, so we were really looking forward to a good night's sleep. It was in a good location with nearby restaurants and grocery store. We felt safe keeping our locked moving truck on the property. Room was large and comfortable with a good hot shower with good pressure. We spoke with Gregory before and after booking. He was so friendly, informative and helpful. On arrival Tim was great for check in. Small vending area available. A good experience.

My organization and I come to Alexandria a few times each year, and we've been faithful customers of the Home2 Suites the past few years. We typically booked 1-3 room(s) per stay, and most of our experience was relatively enjoyable. However, earlier this month, there was a MAJOR concern, and management failed to handle the situation properly. A person from my company is taking cancer medication cream, and their product treatment mysteriously vanished from their room while they were gone. This only occurred after an unrequested visit from housekeeping. The vanishing cream (this cream was in an expensive bottle and could appear to be a cosmetics cream; the treatment was purchased for $250+) was never found after repeated searches. My team and I thoroughly searched the hotel room several times, looking through the garbage, searching above shelves, checking underneath furniture - trying to do anything we could to ensure that the medication had not been accidentally misplaced. Additionally, we waited until we checked out of the hotel and we returned home to confirm that the medication was not packed away in our personal luggage... Alas, after everyone within the company unpacked their traveling bags, no cancer medication was found. I understand that 9 out of 10 times, missing items are typically attributed to guest error or misplacement. However, this was the 1 out of 10. The person in my company had to pay for another round of cancer medication treatment. There was no reimbursement whatsoever for our stay (we had booked multiple rooms for several nights), no responsibility on behalf of the management to conduct thorough investigation on the missing medical treatment, no protocol established to help restore trust in this business. Due to damaged trust and the failure of this hotel to adequately provide a solution or support in this situation, we will not do business with this establishment going forward. If you stay here, I recommend putting away any valuables, even when room service is unrequested... You might find something missing... but don't worry - at least you'll get those fresh towels you didn't request.

For the most part, the hotel was updated and comfortable. There were a couple of problems. This hotel was the host hotel for a Conference with probably 250-300 people. There were only 2 ice machines and one of them did not work. Upon arrival, we discovered that our phone in the room did not work. It was reported immediately and when we checked out 2 days later, it still did not work. To me this was a safety issue that should have been addressed immediately.

I drove in 4+ hours from out of state for a funeral. They would not let me do a late checkout at 3pm with the reasoning being they needed to have my room cleaned for future guest(s) and that me checking out later than the normal checkout time would delay their cleaning crew. I returned to the hotel at around 2:45-2:50p, and the cleaning crew was still there, indicating that they still would’ve been able to get my room cleaned and ready on-time for any potential guest. I also checked the availability of my same room type online prior to returning to the hotel and saw that they had 4 available. The inability to be flexible with a customer who was respectful and there for a funeral was despicable. I had to pay for an additional night just to go up and change clothes which took all of about 15 minutes. The room was clean when we arrived.

The staff was very friendly and very helpful the location was convenient for my needs even the room was a good value for the money but the hotel owner was an absolute nightmare threatened to kick me out on multiple occasions in the middle of the night that was his exact words I went inside and paid for the room at the rate that the front desk clerk had quoted me I signed the paperwork and exited the building once I exited the building to go back to my room the hotel owner stopped me and demanded that I give him more money or he would call the police to have me escort off the premises even though I had paid the amount that I was told to I was very unhappy with my stay at this hotel and do not ever plan on returning do not stay at this hotel when there are other options for the same price nearby I do not recommend this place at all but I do have to tell you that the housekeeping staff as well as the front desk staff were amazing and very helpful and I very much appreciate them but like I said the owner was absolute nightmare and I do not recommend you go to any of the hotels that he owns in this area

This hotel was very clean, staff nice and helpful. No issues except for remote batteries had to be replaced. We stayed in 8 different hotels during our road trip and by far this was the nicest one we stayed in.

Simplify your travel routines at Fairfield Inn and Suites Alexandria. Situated in the heart of Louisiana, Alexandria is a beautiful city laden with rich culture and history. Stay active while visiting popular nearby attractions including Kent Plantation House, Alexandria Zoo. After a busy day exploring the city, make yourself at home in spacious hotel rooms and suites featuring ergonomic workspaces and free high-speed WiFi to help you stay on top of work effortlessly. In the morning, enjoy our complimentary grab and go breakfast, which includes signature sandwiches and build your own oatmeal and yogurt bowls with assorted toppings. After fueling up, break a sweat in our fitness center equipped with cardiovascular machines, free weights and exercise mats, then wrap up your workout with a refreshing dip in our outdoor pool. At Fairfield Inn and Suites Alexandria, you are our number1 priority.

Kathryn was exceptional. She's easy to work with and VERY understanding. She made sure she went the extra mile to accommodate me and I definitely appreciate that. Superb customer service, and I would definitely recommend this place just on her hospitality.

Discover this Alexandria, Louisiana hotel offering comfortable accommodations close to the Alexandria Zoo, Rapides Coliseum and the Kent House.Whether traveling to Alexandria for business or for pleasure, the Best Western of Alexandria Inn Suites Conference Center has it all. This Louisiana hotel takes great pride in offering each guest with superior customer service and top-quality amenities all for a great price. Guests staying at this Alexandria hotel will enjoy well-appointed guest rooms featuring cable satellite television with HBO®, in-room movies and free high-speed internet access. Start the day off right with a complimentary full breakfast or working out in the fully equipped fitness facility. Dining is made easy with the on-site restaurant serving Cajun style cuisine. Guests traveling to Alexandria on business will also appreciate the variety of business services available at the hotel including comprehensive conference and convention space with meeting rooms accommodating up to 125 guests.The Best Western of Alexandria Inn Suites Conference Center is close to where travelers want to be while visiting historic Alexandria, LA. Spend the afternoon visiting with the animals at nearby Alexandria Zoo, touring area Plantation homes like the Kent House and Lloyd House, attending a concert at Rapides Coliseum or viewing a piece of history at the Alexandria Museum of Art. Outdoor enthusiasts will love being situated so close to the Kisatchie National Forest. Antique lovers will find a variety of antique shops in and around beautiful Alexandria.Restrictions apply to local Residents. Please contact the hotel directly for more information.The friendly staff at the Best Western of Alexandria Inn Suites Conference Center is ready to ensure a comfortable stay in Alexandria, Louisiana.