Hotel berhampiran Mosquée de djenane sfari, Algiers

I’ve been in this hotel for the last 15 day of August, I could/should say, it I very convenient location a big plus is the service and quality of it, eating will never disappoint you a the restaurant; the staff including the Chef will spoil you, if not, they will make sure something can be arranged to make you happy, they will help and treat you like a family, at the restaurant Sofiane and his colleagues are amazing. While taking care of yourself and your room, Narimane, Marouane and Siham (I am 100%, I misspelled their names) are very lovely and 150% committed to be your comfortability. Ahh… the front desk staff are as good as mother could be, they make sure you are comfortable, safe, and good serviced. What can I tell you, I am 100% and 1000 time happy customer.

i just love it............this hotel very veryyy nice ,اعجبت بهذا الفندق كثيرا،فندق جميل،....... غرف نظيفة.....,.. .عاملة تنظيف الغرف مؤدبة .......،جميع ،طاقم الاستقبال و عمال المسبح مؤدبون.....انصح به حقا اتمنى زيارته مرة أخرى .....

Stayed here during our week’s tour of Algeria. The location is perfect in downtown Algiers and easy to walk everywhere you need to. Lots of restaurants, shops and attractions on your doorstep. The rooms are fairly basic, but quite comfortable, spacious enough and spotlessly clean. The lobby has an attractive appearance and all the staff we encountered were friendly and efficient. The buffet breakfast is a bit disappointing; pretty limited in the choice of cold meats and cheeses, but probably sufficient for many people. We did have an issue with the plumbing in our room, but the staff were quick to try and resolve it. There’s plenty of hot water from the shower. The bar does not serve alcohol, but we found a few places nearby that do. Overall, a good value hotel with helpful staff in an ideal location.

On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, the majority behave more like civil servants than people in the hospitality industry. “The customer comes first” is definitely missing in their training manuals. Instead, one is made to feel that compliance to their rules is more important. I asked room service for an iron and was told no irons were provided because I “had to use the hotel laundry service”. My colleagues and I were told off by the security guard at the door for bringing bottled water into the hotel because “we had to purchase it in-house”. I waited over 20 minutes after a very long journey for someone to show up at the front desk and check me into my room. My check-in was interrupted twice by other guests requesting their room keys to be reprogrammed and instead of asking them to wait or refer them to a colleague, I was left hanging. The hotel is regularly used for ministerial meetings and visits, and the customer service declines even further as staff rush to cater to government officials and their entourages instead of their guests.

Well situated beautiful hotel, direct in Casbah. Close to the metro, a lot of little cafes around. All day drinks and snacks provided. Friendly and helpful staff, lots of information given, possibility to exchange money ,the good rate.(euro) The small room, a miniscule bathroom, very hard pillows was a minus. But globally we had a good stay.

فندق جميل و نظيف و عمال يعرفون كيفية المعاملة مع الزبائن

Rien à dire

I had an excellent stay and I would like to thank you for everything: the warm welcome, the kindness, the attentions, the advice, the cleanliness of the lodgings, their really complete equipment, among others, and also I would like to emphasize the sympathy of each of Mr. Abdennour, Mme kafila They were very sincere, helpful and kind... The catering service was also excellent and presented a very varied choice (the food was of a very good standard and the buffet was impeccable)...

We stayed on two separate occasions in November 2023 and both times the experiences were exceptional. The hotel is a short, covered walk from the airport and you instantly feel very safe, secure and comfortable—even walking to the property at 2 a.m. following a rough two days of air travel. The property itself is new, clean, beautiful, quiet and airy. The rooms were thoughtfully laid out and spacious; well-appointed with bath tub and shower, remote control blinds, fridge, and floor level nightlights with sensors so that you could safely get up in the middle of the night without ever needing to switch on a light. The pillows suited the different tastes of each member of our family and the bed linens were soft and luxurious. We all slept uncharacteristically well. The pool was beautiful and there were a seemingly endless supply of loungers and cosy seating areas. The restaurant was wonderful and featured a large selection of options. Room service was also great with a nice selection of standard dishes and local specialities and food was hot when delivered. But as incredible as everything was, the best part of hotel was its absolutely amazing, multilingual staff! They’re truly extraordinary—very attentive to guests and dedicated to making your stay as pleasant and remarkable as possible. On our second stay, we arrived in the late afternoon and about ten minutes after arriving to our room, there was a knock at the door; two staff were there with bedding and offered to make up the pull-out couch as a bed for our child. We didn’t request this or even think it was an option but there they were, anticipating needs we didn’t even know we had! But we were most impressed when, at the dinner buffet, a staff member approached my son and I asking if my son was unhappy with the food choices; I explained he was a picky eater and asked it might be possible to get a simple cheese sandwich. The staff member immediately sprung into action, offered some special options for my son and within minutes we had a made-to-order cheese sandwich with fries and a happy little boy. We simply cannot express how deeply impressed we were with the hotel and staff. We cannot wait to return for a longer stay!