Hotel berhampiran Parque Canino da Cavaleira, Algueirão-Mem Martins

This is a very mixed review. The hotel is beautiful overall and steeped in history. The public areas are very nice and there are lots of interesting corners to relax in. The breakfasts are excellent and the staff very pleasant. However, we booked a superior room which cost nearly 250 euros per night, and we did not enjoy a superior experience. The balcony terrace area was lovely, overlooking the forest, but despite there being plenty of room there were just two upright chairs out there. A table and sun loungers would have made it so much better and more comfortable. The room itself was small and dark, and the bathroom in dire need of renovation. There was a large crack in the basin and black marks in the bath, and everything just very tired. Because of this, it didn't feel very clean. The beds were uncomfortable with very bouncy mattresses, so we did not sleep well. We expected a lot more from such an expensive stay and the label 'superior room'. This was not a five-star experience.

We had a great time during our 5 night stay at the Vila Gale Sintra. I’ll start with the pros of the resort. The property itself is beautiful. The pools, the scenery around the hotel are amazing. The family room layout was great for us. It was essentially what appeared to be what used to be two rooms combined into one. The large balcony was great for sitting out at night. The sunset was spectacular from our room. The kids activities were great as my kids got to enjoy the carousel, playground and trampoline park. Be aware though that they only open these at certain times throughout the day. The breakfast was great and had a ton of selections. There were a few cons, the first was the buffet dinner. It was quite expensive at 29 euros per person and the options werent great. They only really had one meat and one fish that they were cooking and there was a line to wait in if you wanted it. We only ate dinner there the first night. The room was partially refurbished. The carpet looked older and the sliding door within the room kept coming off the tracks. And the bathroom was a little odd in that the vanity was open to the rest of the room. So if someone needed to use the lights for it they would light potentially wake up the person in the room if they were sleeping. Then the WiFi, while it worked well for the most part, kept having to reconnect to the network. This happened on both my phone and iPad several times each day while I was there. The location of the hotel has its pluses and minuses. It is a quiet resort away from the city of Sintra. And it’s also located in a place that makes it easy to get to the beach and Colares. But there isn’t anything else right around the hotel so you need to rent a car or take an Uber to get around. We took and Uber and it did work pretty well. Nothing is within walking distance and the nearest bus stop is a 20-30 minute walk away.

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

Excellent hotel . We stayed for 3 nights, and we loved it. They upgraded our room to an ocean view, and the room was stunning. The staff were very friendly . The swimming pool and spa are really good, just mind you need to book it in advance otherwise it could get overcrowded so there is nothing to worry about as everything is well organised. It's a 2 minutes walk from estoril train station and a 30 mims walk to cascais .

Lovely and close to the airport, a late check-in, staff were delightful, she even came to my room to help me with the wndow, the handle was broken so it would not close properly. Toilet, seat was loose... Nice room, but a bit of road noise with open window. Breakfast was great and at €9.50 very reasonable, good selection and even a fresh orange squeezing machine. If you have an early morning flight, seriously consider this place. No stress about 10am checkout 👍

服務好，非常滿意。

This is a perfect little spot for being a few blocks to the center of Sintra, yet a little off as to not get all the noise. The hostess here, Dulce, is a very kind, caring woman. My phone fell into the sink and stopped working. I travel alone and had no information to my next place. Dulce took the time to sit with me, let me use her personal phone and assured me that everything would be okay. She did absolutely everything she could for me. This is the place you want to stay if you are traveling alone and need assistance within daytime hours. Not sure about night but I am confident they would help within their capability. Please note, the houses are very old and you can hear the people above you. There was an elephant staying above me so, PLEASE be aware of the people below when you walk across the room. Or ask for a top floor ~ all stairs. I also wish there was a small fridge in the room. Overall, an excellent place to stay with caring people there to welcome you and bid you farewell. I would highly recommend staying here if not having a fridge isn't an issue.

Wouldn’t stay there again. Booked a stay for 4 days on my birthday week. I have been in Ibis Hotels in Lisbon before, but not in Alfragide. To my disappointment, beds were so small you had to be careful not to fall at night, bathroom seems to be made of plastic and last but not least, there was a hotel refurbishment in process, which means loads of noise early morning, dust, strong smells aaaand our window view close by a white paper. When I address this last one to the reception I was told that it was “to our privacy”. One of the days I tried to open the window to have fresh air, due the strong smell inside the room, and there was no ventilation as there was a paper closing our whole window. Oh and not to mention that cleaning staff touches guests stuff inside the room, so be careful. Luckly our lugagge with valuables was locked. I really don’t mind sharing my candies with anyone, but I feel a bit of attitude to find a box of chocolate half open, and then only the paper of candies on top of the dusty table. If you take, not a problem at all, but at least take the paper with you. Breakfast was good at least. So, in my opinion, not the best place to spend your birthday week and not the best place to stay at all. Will def choose another hotel next time.

We are thrilled with our stay at Tivoli Palacio in Sintra. We arrived on a Saturday and enjoyed a lovely meal in the dining room with fresh and expertly prepared food and a beautiful plating. The Sunday morning breakfast buffet was outstanding and one of the most beautiful presentations that we have seen anywhere. The fresh honeycomb was a real showstopper. We should have stayed 2 or 3 nights as there is too much to do in Sintra. The ladies at Guest Services were exceptional. The genuine warmth and sincere friendliness made us feel so welcome. All staff were top-notch and assisted us with an early taxi to the Sintra Palace and then held our luggage until our return. We do recommend that you take care to look for the hotel signs when you are less than 3 metres away, because many streets are 1-way and narrow. Definitely recommend staying in this piece of history!

Friendly with customers and there own colleagues which was good to see we would stay again when we come back sometime this year for a baptism pool was nice and cold it’s like the uk weather but too cold for a swim but it would have been amazing if it was a little hotter