Hotel berhampiran MARQ Provincial Archaeological Museum, Alicante

Nice clean hotel although our room was a bit dark as you opened the window onto a room but you get what you pay for and we booked the cheapest room. Very central in the middle of Alicante city centre. Rooms very clean. Staff very helpful. Breakfast buffet very good. I would stay here again.

Terrible place to book a room, Room looked like it was used for staff / tradesmen or worse. Wall onto stairs (see photo) each time anyone used the stairs woke the room up View from window see photo, no ventilation in bathroom, no balcony or view Window shutter broken not operating (open/close) Lights hanging from the wall Ladies blond wig found between bed No fridge just a space for one Only two sockets added for the whole room Door lock sticking very difficult to open Charged for car parking, then refunded, than asked again to pay Lower basement car park, still parking the car and collecting belongings, and lights were turned off, shutter closed, said there was a switch on the wall, but even next day could not find one, so being elderly with two others had to exit via steep ramps in the dark to exit Complained all they said is cannot understand you. People got stuck in the lift, alarms sounded screaming and banging from guests stuck in the lift, after this I was so frightened to use the lift, so I had to use stairs a number of times with limited mobility. Noise from corridors all hours banging, furniture moving, sounded like pipes leaking above the bathroom ceiling. TV was poor, the remote was very dirty and had no id to know what buttons were for what, only a few Spanish channels Had no operating air conditioning, listed as being air conditioned, so asked for a fan, one given but said no AC until May, not what it says on the web site. Reception said water was leaking from our bathroom to room below, see photo of sealing around floor, as clearly they have had a problem before Floor tiles cracked in bathroom Sink, towel rail and stool all cracked Bathroom door was very tatty and rotten at the bottom. One easy chair in the room, so dirty we could not use it to even put anything on, white stains all over it! Safe but no key, (not secure with a key anyway) top by safe inside wardrobe marked with paint etc Electric button in room, no idea what for, push button in wall suspect may be rooms by the hour? Old electric unit on wall by bed with no cover was it safe or live? No Bar, restaurant etc only buffet breakfast. NO information in the room / hotel regarding facilities etc not even pictures on the wall

This is our third stay in this hotel. We had a bigger room this time, 409, which was much better. It faced the back but we didn’t mind that and had a Juliette balcony. Very clean and comfortable room with a lovely very modern bathroom with rainfall shower and toiletries. The staff on reception are very friendly and helpful. We will definitely stay here when we next visit Alicante.

位置挺好就在市中心，到哪裡都比較方便，而且很安靜。房間不錯，乾淨整潔舒適，服務態度很好，房間沒有配牙膏牙刷，但是前台可以提供，早餐也不錯，是一家性價比很高的酒店。

Great indoor jacuzzi & rooftop swimming pool! The location was good as it was away from the hustle and bustle

Basic but clean accommodation. A bit of a longer walk into the centre than I thought but easily done. Kettle available but no tea/coffee etc so a bit pointless, although I had taken a couple of coffee sachets so it wasn’t bad for us. Room cleaned daily and clean towels daily which was nice. Great if you’re driving and need a parking space and quick to get to from the airport with a bus stop right outside. Reception staff were polite and welcoming. We just wanted a base and somewhere to sleep for a short break.

Hotel bien situé. La chambre était fonctionnel sans plus...les draps et serviettes étaient propres cependant la propreté du reste était limite....beaucoup de tache et d éclaboussure sur le mur...une clim très très bruyante qui vous empêche de dormir...cote restauration bon rapport qualité prix mais la encore la propreté limite ..les tables collante et pourtant deux serveuses pour dix personnes à table....prendre 5 minutes pour nettoyer les tables.n aurait pas était du luxe....

Bed was very comfortable, Jose was absolutely amazing with us! Nothing was too much trouble. Anna, I remember her from my last visit in July and she was still smiling as always! Very happy and polite lady! Draught lager , bottled beers, nice pizza, overall great service from the staff! Didn’t stop for breakfast, but from what it looked, it’s full continental, cold meats, croissants, cheese etc. Looking forward to staying here again next year!

Amazing stay at hotel castilla, wonderful experience we loved it plus everything around us was so convenient, beautiful views and settings with beach less than 2 mins away. Deffo would visit again

My family and I stayed here for 2 nights. The reception staff were really friendly and allowed us to check in early, we stayed in building number 5, with a view of one of there many pools on site. The room was okay, they are so spacious ideal for a family or a group of friends, the rooms are just very outdated, the place could really do with some refurbishing and improvements, the rooms look like they were built in 1995 and they have not been updated sense, they are very outdated. I can only give the cleanliness a 3/5 there was a lot of dust in our room, and our balcony was covered in a lot of debris from the trees, which sounds silly but it could have been easily cleaned up before we checked into apartment. it was good value for money so you are getting what you paid for I guess, but it could be so much more if they just took better care of the property. the pools are nice, and the bar was okay, food was not amazing and service was slow. it takes about 10-15mins to get into Alicante city by taxi, there is no other way to get in unless you drive yourself. overall we did not have a bad experience here, it just was not our cup of tea, would not return.