Hotel berhampiran Khusro bagh, Allahabad

Hotel belongs to a Dr. who also runs a hospital nearby but doesn't seem to care about how his hotel is being run. Wondering what his patients would be going through. Booked 2 rooms in Nov 23. Problems started from the time we tried searching for the hotel. Google map route is wrong. Went in circles to locate. They haven't even put a signboard on the front side of the hotel. After checking in realised that we were duped on the room size. Very small rooms of 120 sq ft but claiming to be much larger size on various booking sites. Small TV put in an awkward position parallel to the bed. Restaurant was under construction but not updated on the site. Lift got stuck and it took 2 hrs for them to get the mechanic to the place while they kept telling us that he will be there in 10-15 mins. Old age parents had to sit at the reception till then as they can't climb the steps. Poor communication and careless attitude of staff. One of Dr's staff assistant had come for a visit and kept smiling while we were arguing with the staff. Toilets are pathetic. Very small size like a gallery. Exhaust fan is a make shift arrangement. People from adjacent flat can see inside the toilet. Commode was shaking and one had to sit carefully for the fearing of falling down. Flush water was flowing out from the pipes creating a mess. Housekeeping did not come to clean despite reminders. We wanted to leave as soon as possible. Avoid at any cost....

We had gone there with low expectations as the last two reviews were not good. But to our surprise the experience was pleasant. We got a free upgrade to a higher category room. The room was clean and comfortable . Food was very good. We are tea lovers and ordered tea a couple of times. 90% of the time chef passed our strict standards of assessment 😊 Breakfast spread was good. I had mouth watering Rabri with Puri. Overall a good experience.

The hotel is very close to the station but in the posh civil lines area. The rooms are spacious and air conditioning good. The hotel has a big dining hall and the complimentary breakfast spread is also good. The reception desk is efficient and courteous.The hotel has an inherent tranquility which is welcome in the noisy hustle bustle of Allahabad city. The ambience is good and corridors & carpeting is impressive.Prayagraj does not have much good hotels to boast about but Kanha Shyam is a pride of the city.

After booking, reached the hotel early morning 02:30. The receptionist told that there is no booking received. But four days before, i contacted the hotel and ensured the booking and on the previous day evening also i talked to the agent on the other end. But after a small argument, they provided the room. Receptionist was not professional at all.