Pengguna Tetamu
1 Ogos 2024
I stayed here at Haveli Backwater Resort, Alleppey for a night, whilst starting my tour in Kerala; my first solo trip, albeit with a tour group, but am glad we did, because the service here is exceptional. Special mention to the Restaurant Manager, Mr. Baburaj, who personally visited each table, enquiring if they liked the food or needed anything apart from the buffet meal. He was kind enough to explain a few things about Keralan cuisine, culture and even offered to serve up some local delicacies as well. The Team at the Reception too deserves a shout out for welcoming everyone with a smile, quickly taking care of the Airconditioning issue in the room and for willing to coordinate and help make appointments for the Ayurveda Spa at short notice. The room overall seems dated and definitely needs revamping, but the service made up for everything and hence they have my vote for a pleasant stay. Thank you, Mr. Baburaj, Sharmin Jos, Akhil, Sebin and Adhira!
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