Hotel berhampiran Christ the Savior Cathedral di Almaty

The hotel faciliteis was quite great, but the people in the hotel working there was direct risrespectful. I had an empty sigarettpackage in the dust bin and was fined 11 000 KZT for alleged smoking in the room. I did get two other guests who did not smoke and they told the receptionist there where absolutely no smoketaste in the room. And they also fined me 1500 KZT for ev ting they would have got the showertowlels fre from strains they made me the perpetrator. Thei di,nt speak good english and I think this was their best hand of choice. Do,nt book this hotel if you a proficcient in Russian.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

性價比與國內那是天差地別，衹相當於國內60元左右的，且價格波動還特別大。真擔心牛高馬大的客人在逼窄的房間裏轉身難、翻身難床不夠寬，除了二個床頭櫃，沒有放行李物品的地方，更別說有張桌子枱板什麼的，有的“陽台”類似一個電梯井道，1.9m以下的，別侈望能看到外麪，看到了也是另一棟樓的外牆。

Had an excellent stay at Best Western in my recent solo trip. -Excellent Staff especially Aruzhan who was very helpful, dedicated and patient. She helped in resolving a payment issue. -Great location, next to Expo, some local cafes. -Breakfast was nice with many options including customized omlette. Would love to stay here in my next trip.

服务熱情， 设施：也好 卫生：整洁

I booked this hotel based on the photos they provided, but apparently their photos didn’t match the reality. The front desk stuff told me that the photos they took are from hotel in Turkey, and that the room it self are different, and yes they were completely different. The rooms are very small, very very small really. It seems the hotel is quite new. The breakfast is not bad, and have good view on the mountains. Will I stay again? Answer no

Сетевой отель соответствующий своему уровню. Персонал дружелюбен и старается решить любую задачу, которую вы перед ними ставите. Уборка (как минимум на 5 этаже) идеальна. Кровать даже в стандартном номере большая и удобная, 4 подушки. Завтрак вкусный и разнообразный. Есть этажи для курящих и некурящих, что считаю огромным плюсом отелю. Из минусов - с одной из сторон отеля стройка, которая работает без выходных и с раннего утра, а соответственно шум, грохот и пыль на окнах. Нет кондиционера, только обогрев, если выключить - душно, если открыть окно шумно и пыльно.

I stayed at Hostel Doma three days … nov 2023 .. it was a very pleasant stay.. the hostel is very clean and cozy .. nice location , easy access. The receptionist Jameela was very nice and helpful.. will visit again 😊

Set in its own grounds the Intercontinental Almaty looked impressive when we arrived. We had a good welcome and we were recognised as IHG Diamond Ambassador Members and advised that we had been upgraded from the Premium Room that we booked. We travelled by glass elevator to our floor which gave us great views of the vast atrium. The room was spacious but we didn't get the upgrade that we were promised but not a major issue because it was nicely decorated and there were great views of the surrounding area and the mountains in the distance. There was a complimentary enhanced fruit platter arranged on the coffee which was highly appreciated. The bathroom was fine with a powerful shower and large bathtub, wall mounted soap dispensers were provided. We had access to the Club Lounge and we found it extremely impressive. The lounge was nicely appointed and had a nice offering of food and drinks available throughout the day with a generous offering during cocktail hour where a nice selection of hot dishes were offered. We enjoyed our stay at the hotel, it was a short distance from the downtown area of the city, the facilities were top notch and the staff members we came into contact with were professional and approachable.

The staff at check in was nice and friendly and I could get into the room ahead of their official check in time, which I was pleased of after a long journey. The room itself was a typical Novotel room and clean and tidy as expected. I ate in their restaurant as well and also in there the staff was friendly, but the food, to be honest, could have been a bit more seasoned, but that’s my personal taste. The hotel is conveniently located next to the cable car, which takes you uphill for some good views of the surroundings. I would choose this hotel again next time in Almaty.