Hotel 5 Bintang Terbaik di Almaty

Her zaman tercih edip rahat ettigim hotel,biraz daha yenilenmesi ve servis kalitesinin artmasi lazim.Ilk açıldığı dönemde rakipsizdi ama şimdi yeni oteller açıldı ve güncellenmesi lazim. Yeri merkezi ,lobby harika,yine kalırım.Tavsiye ediyorum

Service and Restaurant really good~ good relaxing and play~

I had to fly to Almaty on family business. Hotel itself is trendy, historical building. Inside is really nice, clean. Front desk folks are very friendly, knowledgeable and helpful. Rooms looks exactly as on photos. Each room has electric cattle, 2 bottles of water for each occupant. They refill tea, coffee, water every day. If you ask, they can bring you thus any time. I have to say their 24 hours room service is great. I bought room with breakfast. Highly recommend. Menu/ buffet is good. You can order omelets or oatmeal. One thing, though. Menu does not change at all. So, if you stayed few days, you will be fine. I stayed 10 days. It kind got boring after 4 days. Never the less, breakfast is good. Housekeeping is great! They really clean your room, disinfect. They change sheets every other day, towels every day. A lot of toilettes: shampoo, conditioner, body wash gel, body and hands creams, shower cap, even hair comb. You can pre order transfer from and to airport. They met me with the sign. It was great. Really great hotel. I will highly recommend to stay there.

Set in its own grounds the Intercontinental Almaty looked impressive when we arrived. We had a good welcome and we were recognised as IHG Diamond Ambassador Members and advised that we had been upgraded from the Premium Room that we booked. We travelled by glass elevator to our floor which gave us great views of the vast atrium. The room was spacious but we didn't get the upgrade that we were promised but not a major issue because it was nicely decorated and there were great views of the surrounding area and the mountains in the distance. There was a complimentary enhanced fruit platter arranged on the coffee which was highly appreciated. The bathroom was fine with a powerful shower and large bathtub, wall mounted soap dispensers were provided. We had access to the Club Lounge and we found it extremely impressive. The lounge was nicely appointed and had a nice offering of food and drinks available throughout the day with a generous offering during cocktail hour where a nice selection of hot dishes were offered. We enjoyed our stay at the hotel, it was a short distance from the downtown area of the city, the facilities were top notch and the staff members we came into contact with were professional and approachable.

Everything about the hotel is perfect. My only suggestion is get a new hairdryer. The current one barely works. Breakfast was delish and reception kindly arranged transportation for me.

It has a great location, nice first class rooms and as always you receive excellent service. Well trained and quality staff make you feel you are at home.

Поужинать в отеле проблемно. Меню надо скачать на телефон. Оно там не читаемое. Альтернативы нет. Или с телефона или не как. Замороженный официант вам никак не поможет. В итоге ужинали в ресторане напротив отеля. Отель был заполнен процентов на тридцать, но за стенку нам поселили пьяных которые в четыре утра устроили дебош. Ресепшн никак не решали проблему, сказали ”мы поговорили с гостями”, но шум продолжился. Только после обещания утром пожаловаться руководству, нам предложили переселиться на ночь в другой номер. И будьте готовы, что утром на завтраке вас на весь ресторан с двух телевизоров будет обрабатывать проукраинская пропаганда. На просьбу сменить канал, был получен ответ, что ”мы обязаны показывать мировые новости”. Ну а перекрикивающиеся между собой в полный голос горничные в коридоре и не улыбающиеся вам при заселении девушки на ресепшн - это уже мелочи. Очевидно, все силы у руководства ушли на постройку здания соответствующего уровню пятизвёздочного отеля, и здание действительно удалось, а на сервис сил уже не хватило. Обычно я не пишу отзывы, но эти ребята очень старались испортить отдых. Молодцы, получилось

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

It's a very well know hotel with beautiful outlook. There's a grand ballroom on the Ground floor next to the entrance which could be rather noisy for guests even till 11pm. They at first tried to put me to a room on a floor under overhaul renovation which is dim and dirty with renovationn debris and tools everywhere (see pics posted). I refused and insisted to have a change. The changed one is much normal.

The staff is most unresponsive, displaying undertones of racial bias. No Indian should stay in this hotel. Despite three reminders and a wait of two hours, the hotel failed to deliver a bucket of ice in the room, of course on payment. Room layout is faulty - a huge concrete column in the centre of the room reduces the space considerably (Rooms 621 and 428). Towel peg in one bathroom was broken (Room 429). Room upkeep was shoddy - trash was left uncleaned. In one room, a worn out towel with a big tear was placed. It was shown to the Supervisor who offered a drink as compensation - height of shamelessness. In yet another room, the house keeping staff forgot to place bath towels. Despite repeated calls to the Reception, the hotel failed to deliver them. Consequently, the couple had to go for breakfast without bath. It is certainly a disgrace to the brand name Ramada.