Hotel Best Western di Altavilla Vicentina

We are travelling with a group of 14 Singaporeans on a pilgrimage of the Holy sites. This is our last stay for one nite in a hotel before embarking on our flite home. Stayed at the Best Western Hotel Tre Torri on 14th Oct 2023. Hotel is located within a small village or town off the main highway. This hotel is our half way stop to Milan after spending a day in Venice. We found that a kettle was provided but no complimentary bottles of water. It could be found in the mini bar, but chargeable. Lighting in the room was dim with only one wall light. Bedside lights did little to enhance the overall environment. Sensors are used for the vestibule of the room and bathroom. Experienced black outs in the bathroom several times. What an inconvenience. The shower stall is small and after a shower, water escaped to the outer floor, making it slippery and dangerous. Bathroom amenities was limited to just a small bar of soap and two shower caps. Only shower gel was provided in the shower stall. Otherwise, the room and bathroom was clean. Can't say much for the pillows and mattress. Just uncomfortable. Breakfast items offered is typical of all the hotels we stayed in except at this hotel where back bacon was offered on the buffet, instead of bacon rashers. The scrambled eggs was the best in all the hotels we stayed in. What made the breakfast experience wonderful was delivered by a waitress, Ms MILLI, a Ghanaian. Her lovely smile, politeness and her happiness to serve made our time in Italy memorable. Thank you Ms MILLI once again. You are a great Ambassador of the brand. We love you and keep smiling as you deliver happiness to all that you serve. Love All Serve All. Your hotel should be so proud to have such an employee like you. To the management of the hotel we recommend Ms MILLII as your Employee of the Month.