Pengguna Tetamu
26 Mei 2024
When I booked the hotel for my Birthday, my elderly mum was coming so I requested a adjoining room, we couldn't of been further away on the same floor. Our room had a bed and a place to hang a few clothes, no Drawers, no seats. The bathroom had not been updated there was black around the taps etc, on the 5th night I started to run the bath and the water was brown, I went to report it at reception and he said that's not good for your health we will move you, the room we moved to was lovely had everything. One day in the restaurant I went to get a coke I put my glass under and started to pour it was frothy and I wondered what all the bits were, to my shock there was 15 to 20 ants in, I went to the manager at the door and told him he said oh yes we know about that problem, we will switch the machine off, it put me on one the rest of the holiday. We were going to the beach one day, walking around past the pool my mum nearly tripped in a hole which had not been filled in, my husband got a big pot and put it over the hole and reported it again to the manager when we left nothing had been done. We went in to the restaurant one evening and it was filled with smoke from the chef who was cooking she had not switched the extractor fan on, it was stinging people's eyes, and making people cough, a member of staff was asked why the smoke detector had not gone off and he said they had switched it off. There was a practice fire alarm for the staff when we were there, the alarm could not be heard by many elderly people and some people thought it was there mobiles. Don't get me wrong the hotel is lovely the staff are lovely, but the management are diabolical, they have a young man working behind the bar in the entertainment room on his own all day and night yes he had ques but he was so good at his job, also in the bar opposite the reception a young man on his own serving, again ques but he did a dam good job. The Restaurant staff what there was of them not many at all were lovely and hardworking but there was not enough staff, tables not getting cleared, glasses and cups not being replenished, soft drinks machines either not turned on or running out, same with the hot drinks machines, the food was barely warm, not a great selection, I like my food hot and kept having to bother one of the staff to put my food in the microwave in the kitchen, I did speak to the manager about them having a microwave out, then people could use it, he said great suggestion but nothing was ever done. The Entertainment was not brill but the staff tried there best, not alot of people went in due to them having a very strong smell of sewerage, it was there 8 out of 11 nights of our holiday. One of the nights my mum slipped in the shower banged her arm and head and lay there for half an hour as she could not get out due to being no hand rail, there were holes where it should of been, thus made her quite unwell. Now to me this is the worst thing, I would take my mum up to her room about16:
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