Hotel berhampiran Marlpool URC Church, Amber Valley District

Lovely location, (pretty village) lovely grounds and impressive entrance. However, we weren’t in the main hotel. The room was large but old fashioned. The roof sloped at the sides which we banged our heads on several times. The window was small which made it stuffy and it was very dark, no main light in the bedroom only lamps. Bed was king size and comfortable. The room and bathroom was clean. We used the restaurant once for dinner and we had 2 breakfasts and the food was nice and reasonable priced. Breakfast was self service (as ours was included) with a good and plentiful variety. The staff were friendly and helpful but professional. We didn’t use the pool in the end as it meant going outside and back inside, as our room was not connected to a covered route to the pool. Nothing really to complain about but we did expect the room to be a bit more luxurious. Slightly overpriced for the room. I expect the price was based on the available amenities.

First room allocated and the tv didn’t work but staff kindly moved me to another room. Unfortunately the next morning at 8:30am there were workmen in the corridor replacing the ceiling tiles so there was loud hammering, drilling and sawing. The hotel manager refunded me 1 night stay but I don’t understand why they would use the rooms if there was repairs going on. Leaving the room I had to step over paint pots and tools.

Well located quiet environment but no reception staff to help customers check in and check out because reception is linked to bar. Door lock wasn’t okay in my room which left my room half open for the whole day. Charging 5pounds per day for parking to customers is to me a bad idea

Needed convenient stopping point from Surrey to Chestefield, one night, for a funeral. Location ideal. Despite proximity to M1 itself, road noise was not excessive. Receptionist was really welcoming; gave me a choccie bar and bottle of water. You can stroll to the services for Mcdonald's or Costa - and WH Smith etc, (if open). . The overall decor is a bit 'tired' but everything was clean, bed fresh, coffee/tea facilities. Would have preferred the radio to be fitted by the bedside not table across the room (!). Freeview TV quite adequate for one night........ Bedroom was huge (guess it would double up as a family room at times) - and possibly I could have taken my dog with me, in which case the extra space was great. For functionality cannot fault.

We stayed in the promonarde rooms two adults and two children. You would never thought we was staying in a shipping container very quiet, very clean even the edges of the carpet was hoovers smelt lovely when we walked into the room. Compact be great fun in our room was shower , small tv, hairdryer, tea and cover . 10metre along was another room that contained toaster, microwave, full sink with washing up liquid kitchen . Just up the steps was hotel reception and entertainment room for children did activities at night like kids disco, games room free football table, and Lego table . Above reception is a restaurant though we didn’t eat in there looked nice. We went to the local pub called the fishpond great food and bands on at the weekend. We had two nights first day went round the Gulliver’s park second day we went to heights of Abraham . This place is great for kids we did look at the other rooms but found you got more outdoor space on the promonarde room ie could sit and watch the kids play. There is also a bus you can sleep on that looked great fun too .

I booked this hotel for my father and I as we had a very early morning appointment at the Royal Derby and we travelled far afield. I needed a room for him which had a low-step shower cubicle, Premier Inn & Travelodge didn't offer these options for their rooms nearby. So I chose ibis as a reasonable alternative, the welcome and check-in was smooth and professional, the room was snug and small, but suitable for a one night stay I thought. The bathroom was perfect, as was the in room TV. As with any hotel, one of the key integral factors for a stay is the comfort and quality of the beds. I was so disappointed with the poor quality of the beds, the mattress was not a proper mattress and was approximately 3” thick, it was hard and unbearable. I had to fold my duvet in half and sleep on top of it to reduce the discomfort, as did my father. I got about 3 hours sleep due to the discomfort and unpleasant condition of the bed. I had back ache and shoulder aches the next day, which wasn't expected. My elderly father was worse for wear also. The breakfast buffet was faultless with a good selection available and fresh food. We won't stay in an ibis again, it was our first time staying in an ibis, its been 3 days since my booking ended and we've not been offered a chance to review our stay formally, nor can I see any way to claim a full or partial refund for a very poor quality overnight stay. I would caution anyone on booking here, as the bed quality is really poor and lacks any form of comfort whatsoever. I cannot fault the staff, the cleanliness of the room and hotel, nor can I fault the bathroom which had a spacious shower cubicle. It's a shame the company hasn't invested in the most essential item in any hotel... the beds!