We have been using Rothay Gardens for years, so we were really looking forward to our next break.
We booked the luxury room with spectacular views of the Lake District from the balcony. We were given a room on the ground floor with patio, see photos below. Disappointed.
We also booked & payed for breakfast & evening meal for two nights.
While ordering our evening meal we were informed that sides were extra. We decided to share a portion of carrots & potatoes. This came & the portions were tiny , one chopped up carrot & one potato, all for the princely price of £6 each, so £12 for tiny sides. To top this off, Rothay now charge £10 a night for parking.
It feels like the hotel is coming up with ideas to screw more money out of the residents.
Why not just add this to the overall price when booking??
Last whinge, the corridor leading to the room smelt damp, so not really a luxury experience.
The reception staff didn’t want to know when we complained & we sent a letter of complaint to the manager but two weeks on with no response.
This new direction the management are taking is disappointing & for that reason we will, with regret, not be using this hotel again. 👉
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