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Hotel Amherst
Hotels Homewood Suites by Hilton di Amherst

Amherst: 22 hotel ditemui

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Terokai Ulasan Tetamu Hotel di Amherst

Home2 Suites by Hilton Amherst Buffalo

Home2 Suites by Hilton Amherst Buffalo

4.2/5103 Ulasan
We booked a room at this hotel for one night stay with friends. It was the evening of a football game in the area, and there was also a large group or team visiting at the same time, so the hotel was very busy with lots of kids running up and down the halls and a large group having a party in the lobby all night. Upon arriving into our room, we noticed that the door was open which was concerning. When we closed the door behind us we found that it did not latch closed and could be pushed open. We called down to the hotel reception and were given instructions on how to fix the issue. Unfortunately, this did not help. We called down once again and they sent a staff member up to try to help, and the staff member was frustrated by this issue. We were running low on time so we decided to take our valuables with us while they fixed the door since we were not comfortable sleeping in a room with a door that does not lock closed. We also asked to switch rooms and were told that there were no comparable rooms however they were finally able to place us in an upgraded room but it was not the right size for the amount of beds that we needed. The staff did what they could to help, however they were not friendly about it and seemed annoyed that we were asking for a door that locked. We even asked to be placed in a sister location but were told there were none. Overall, it was too many issues for such a short stay and I would not choose to stay at that location again.

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