Our family of 5 adults stayed at Hotel Senshoras Rainhas for two nights over Christmas 2023. We had two rooms in the basement level. One of the double rooms was comfortable enough with an outdoor patio overlooking the wall. The other room was not. Same size as double with an extra bed for a triple. A bit crowded to move around the room. The doors leading to the outside patios were double french style with the tilting top. In the triple room, the additional single bed somewhat blocked full access to the doors. By moving the bed over, one of the doors was able to be opened slightly. The first night, we were not able to correctly close the door to lock. It appeared to have a problem with the top tilting hinge. We slept with the door unlocked. Reported the problem to the front desk. We were assured the problem would be addressed. The second night the door was closed and locked properly, however after we opened the door we incurred the same problem as the night before. Again slept with the door unlocked. Unfortunately, both days, in the triple room, the toilet tissue was not enough. On the second day, the front desk was asked to have housekeeping added more toilet tissue in the room. The request was accommodated, but not in enough supply. The second night we ran out of toilet tissue again. The toilet tissue rolls were very small. Parking was a problem with our luggage not near the hotel. Somewhat narrow cobblestone streets with inclines and depending which parking lot was used, a number of steps were involved to reach the hotel. The hotel offered no assistance with the luggage or reasonable alternative to unload luggage. Since it was the holidays (Christmas Eve & Christmas Day) we made arrangements to have dinner at the hotel. What a waste of money. The first night the soup was at best room temperature. The lamb was dry with no sauce. The alternative fish was not much better. It was a fix menu. The next night the menu was the exact fix price menu from the night before. This time the soup was warm, the dry lamb was soaking in sauce and the fish was still dry. It looked like we were served leftovers from the night before. Do not recommend eating in the hotel restaurant. Very disappointing and not worth the cost. The hotel is a poor example of a 4 star hotel. It is within the walls of Obidos. Good location, but the hardship to unload luggage is not worth the effort. The rooms are small and attention to details is lacking. Simply not worth the cost or the effort to stay at this hotel. The restaurant was very disappointing and not worth the cost. There was no live music as noted on their website. We were offered a limited fix price menu as the only option. The second night we were served what appeared to be leftovers from the night before. Save yourself $$$ and stay somewhere else.
Sangat Baik
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