Pengguna Tetamu
25 Februari 2025
Had stayed at ITC Welcome hotel Amritsar for one day. The location, ambience and infrastructure of the hotel is very good. After a smooth check in, we went to our garden facing rooms which was comfortable which was good However, the functionality of the rooms was wanting. The electric kettle was not working in one room and the AC in the second room. We needed to rest but the repairs took time. When I shared my concerns with the front desk manager, Mr Rahul, he took offence to it. Was arrogant,rude and showed poor hospitality traits. However, the General Manager, Head Housekeeping and Assistant Sales Manager were very courteous, understanding and helpful. Next day again, the check out was dramatic and we kept waiting for our luggage for 30 mts. Again, instead of helping us out, Mr Rahul was at his best arrogant behaviour with no regards for senior citizens. He used threatening language. After this experience, we will think twice now before staying in ITC Welcome hotel property. We are avid travellers and this is the the first time that we have faced such unprofessional behaviour and attitude in any group of luxury hotels.
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