Hotel Wingate di Anchorage

Let this review and the many other recent reviews of this hotel be a warning. My family and I have never had a worse hotel experience. Our first room did not have reliable Wi-Fi, so staff moved us to a different room. Both rooms were filthy from floor to ceiling. Stains and marks covered the walls; the bathroom floor was sticky; all lampshades in the room were deformed, dirty, and broken; the carpet baseboards were detached and hanging from the walls; the carpet was stained in many places and appeared not to have been vacuumed after the previous lodgers; and the bathtub was stained. The second room only had about 1/8 of a roll of toilet paper, despite having just been serviced, so we got an extra roll from the service cart ourselves. The stopper in the bathroom sink of the second room did not work. At breakfast the following morning, the juice machine was out of commission; the yogurt had run out even though we were there early; the “hot” water for tea was simply warm tap water poured into a thermos, not boiled water (we could see the water source from our seat in the breakfast area); and the coffee was filled with grounds. Worst of all, though, was the noise that kept us awake most of the night, despite the fact that we were wearing earplugs and had a noise machine running at high volume. At regular intervals every hour or two, from evening until morning, there was the sound of people talking and furniture being moved on a hard floor. We couldn’t tolerate a second sleepless night, which is why we checked out after just one day, even though we originally intended to stay much longer. Staff at the front desk insisted on billing us for a second night’s stay, telling me that only the manager could waive the charge. I asked to speak to the manager, but was told he was not yet available for the day. I have never before asked to speak to a hotel manager and would not have done that this time had hotel staff not directed me to him as the sole person with authority to assist me. I called back later that day but was told the manager had already left. Both of my attempts to speak with the manager that Friday were during business hours. After checking out, I called the hotel four times and even stopped back in person, just before leaving Alaska for home. I was left waiting for more than 30 minutes even though the manager was in his office, then was finally told by the desk staff that the manager now claimed that only the hotel owner could waive the charge for the second night. Not once did the manager actually speak to me. He passed messages through the staff, who appeared terribly overworked and harried. Also, I was never told how to contact the owner myself but was assured that the manager would do that. To date I have heard nothing from the manager and don’t expect to, given his appalling customer service. Wyndham customer service has provided very little help. First I was offered points. When I emphasized that I don't care