Hotel berhampiran Centro Cultural La Llacuna, Andorra La Vella

Very comfortable hotel in a good location right in the centre of town and also literally a few seconds away from the coach stop for the buses to and from Barcelona airport which was really useful, particularly when arriving late at night like I did. Rooms very well appointed, bathrooms good with powerful showers. The staff were all very friendly and helpful, and unlike the reviewer below, my experience was that they all spoke English very well.

ทำเลดี อยู่ใกล้สถานีรถบัส เดินไปไม่เกิน 10 นาที เหมาะกับคนที่มีสัมภาระเพราะถ้าพักในเมืองเก่าต้องเดินขึ้นเนิน โรงแรมสภาพยังค่อนข้างใหม่ ห้องพักโอเค ไวไฟเร็วพอใช้ พนักงานเป็นมิตรดีแต่บางคนพูดภาษาอังกฤษไม่ค่อยคล่อง ไม่มีตู้เย็นหรือกาต้มน้ำ โดยรวมไม่น่าใช่โรงแรม 4 ดาวตามที่โฆษณาไว้ ให้เต็มที่ได้แค่ 3 ดาว

This was our first time in Andorra and I didn't know quite what to expect. The prices were definitely cheaper than France, but none of the hotels that I was looking for had any kind of traditional charm, so I settled on a nice looking hotel with parking at the location as we had a rental car. When we arrived the staff was very friendly and let me know where I could park my car. It was a winding upwards path that was very narrow and if my car had been much bigger it would have been scratched and scraped all the way up. We had chosen the Junior Suite with the Spa Tub (30 Euros extra), which was on the 9th floor with a good view of the city and mountains on one side and the building next door on the other side. The room was well appointed, with nothing special except the bathroom was really big and it had a nice sitting area. It was very quiet and the bed was huge and comfortable. Breakfast was just okay - eggs were cold and the cappuccino machine spat out something that vaguely tasted like coffee. The bar area and restaurant all felt like something out of the 1970s and really needs an update. Checkout was fast and easy and the staff were also very helpful with that too. If you're looking for a nice hotel in downtown Andorra de Valle that's walking distance from all the shops and restaurants then we definitely do recommend this place. Just get your cappuccino at Starbucks!

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

Modern hotel in walking distance to spa, shopping, and restaurants . The superior rooms are above the river, shielded from traffic noise. Of, course, you need to like the sound of wild gushing water. The superior rooms have spacious tubs in addition to walk-in shower with rain fall head. Good selection of toiletry items, though some body lotion would have been nice. Ample breakfast choices, pastries, eggs, local cheeses, fruit, etc. However, nothing appropriate for brewing black tea. The water from the coffee maker is far from boiling, and there are neither teapots nor mugs to brew your tea. The waitress saw the point of the smallish coffee cups but couldn't help out. If you book via a platform and not directly in the hotel, there is a modest local tax to be paid.

Hotel has a good location, walking distance from center and main attractions but also in a quiet area. Personal was polite and respectful, offered a lot of information regarding our stay and were ready to address any complain we had. The room was very clean, same as the bathroom, also the view of the room was very nice, seeing the mountains in the distance. The bed was comfortable, had no issue to have a good sleep. Parking was free over the weekend. Overall a very good stay in Andorra, very good price quality ratio.

Hotel bastante céntrico ha solo 5 min del centro de andarles la vella. La instalaciones limpias y se respiraba tranquilidad. Aunque por la mañana se escucha el tráfico, ya que está en un calle importante. Lo que deja mucho que desear es el spa, pequeño solo 2 tipos de sauna y un jacuzi. Que si tienes que compartir es muy incómodo. Por lo demás, está bien.

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.