Hotel berhampiran Kentpark, Ankara

Odd title for this hotel, but you cannot believe how much of a struggle it is to find this hotel online even after it was booked for us! First of all, it is a generic name - Ankara and Hotel feature prominently in the name in which there are hundreds of hotels in Ankara and you are bombarded with ads or other hotels. Secondly, I am great at such things and finding out and even I struggled. Thirdly, it was worse when we were in Turkey as the websites all come up in Turkish and you spend valuable time translating etc on a cell phone with data! If you cannot rename it, add a unique identifier to it. Second gripe and the final one - this hotel is right outside the main train station at Ankara. We arrived by train from Istanbul, presumably a popular way for people to come to this hotel. Was there a single sign on the station? Nope.. Misleadingly, an elevator on one side of the station has a huge sign outside displaying an ad/banner for this which could be taken as the elevator to the hotel. Nope! It just goes down to the ground floor. So you have to exit the station, turn left and keep walking past some cafes and then come to the entrance. Once you are there, the hotel is magnificent, modern and spacious in every way. Staff is courteous and the onsite restaurant looks good though we did not use it. The rooms are very modern with every comfort, fancy buttons to set room status to buys, do not disturb, please clean etc etc. There are many empty well laid out floors with seating areas etc so you do not have to sit in your room. An office/working area too if you so wish. All in all, great value, excellent facilities, great staff, just let down by the previous two gripes.

We had a guest visiting from another country, and while he was maybe happy with the hotel and its services, I, as the one arranging the accommodation, had some concerns. The payment method of the hotel left much to be desired. Normally, when you check in, you pay a small amount upfront and settle the rest upon checking out. However, the hotel staff insisted on multiple upfront payments, calling us each time to demand payment. This happened three or four times since our arrival, which was quite frustrating. One of his staying day , despite informing the resepsion in advance that our guest would being in late, I still received a call at 02.00 a.m (midnight) asking where our guest was staying. It seemed as though they suspected our guest had tried to escape or something. In my opinion, as a company representative working in the Ostim region, I cannot recommend this hotel. I cannot speak to the satisfaction of our guest, but based on my own experience, I would suggest considering other options.

We stayed at the hotel and were very happy with the service. The employees were very happy helpful especially the sales manager Nurettin Mutlugün. He was very kind, helpful and caring. I would recommend his services and the hotel to everyone. He was very nice and caring. Thank you once again Nurettin Mutlugün.

Divan Otel; konum, temizlik, imkanlar ve personelin hizmet anlayışı olarak yüksek seviyede. Herkese tavsiye ederim.

Внезапно оказалось что отель в центре города. В 600 метрах Старбакс и напротив него SR Doner – очень вкусная шаурма. В полутора километрах замок Анкара. Завтраки не разнообразные, так себе, но есть можно. Вроде бы бесплатно чай наливают в течение дня по запросу в баре на первом. Но рядом был Старбакс, ходил туда за апельсиновым соком и латте.

We stayed at this hotel with my children and hosted a dinner for our broader family. We were greeted by very friendly hotel personnel and very quickly checked into our rooms. In the evening, we hosted our family dinner. The buffet dinner was very rich and delicious. Although we were a crowded group our waitress was very attentive and we all had great time during the dinner. In the morning, again the buffet was very rich and egg station was excellent. Moreover the hotel has an excellent location close to several shopping malls and the business district. For sure will come back there again.

Booked this for my fiancé for her business trip. She loved it! Only down side was she couldn’t adjust the heat in her room so it was like a sauna but everything else was great

По приезду в хостел мы увидели табличку, что заселение возможно с 8 утра. Мы приехали к хостелу в 7 утра, подождали час. В 8.10 стучали в дверь никто не открывал, потом вышел человек, сказал что он тут только отдыхает, администрации пока нет, но скоро должны прийти. Прождали минут 15 пришла девушка, начала заселение. Быстро все оформила и проводила в номер. Номер маленький, внутри было грязно, видимо пол мыли, но в углах, под кроватью и сбоку и сзади кровати, под радиатором никто не мыл и даже не пылесосил пыль и мусор там лежат. В ванне плесень черная на раковине, в душе и углах. Полотенца и тапочки нет, хотя при бронировании было написано что есть, так же с феном. Смеситель на раковине сломан, вода течет на саму раковину по бокам и вытекает от куда-то снизу, дверца раковины тоже свисает, крючков для полотенец нет. Постельное белье тоже грязное застиранное, в каких-то пятнах, спала в одежде. Когда мы выезжали вечером, на ресепшене опять никого не было. Ждали минут 15, ходили по хостелу искали. Не нашли, оставили ключи на столе и ушли, потому что у нас самолет и надо было уже срочно ехать. Все плохо, не знаю откуда столько положительных отзывов. Так же все кто живут в хостеле вечно бродят по нему и орут, либо сидят на улице под окнами и их слышно так, будто они в ухо тебе разговаривают. Очень плохая шумоизоляция, дверь тонкая и все слышно кто мимо ходит. Рядом был туалет общий и там дверь закрывалась только если ее с силой захлопнуть, каждый раз от этого просыпалась.

I had a love-hate experience with this hotel. I love its sense of luxury (except their SPA which can be better), and at the same time i hate the experience with the safety box incidence in my room which leads to the damage of my limited collection Timberland leather bag. But then i love the way they handled the incidence. After a series of negotiation, they bought me to a Panora Mall and let me choose a Tommy Hilfiger bag as a replacement. Of course the negotiation was not easy, but i congratulate them for finally deciding to do what is right to make a customer happy. Special thanks go to Mr Murak (one of the managers) who accompanied me to the mall and buy a new bag. When the incidence happened, i complained to three Managers, but only Mr Murak had the sense of empathy and followed up with this case closely till the top management of the hotel came down to tell me the good news of bag replacement. Thank you Mr Murak and team!