Hotel berhampiran Chapae, Anna Maria

The resort was conveniently located on the beach and the decor was nice. We stayed in one of the newly renovated rooms. The bar tenders and most of the staff was very friendly. There was one front desk girl with painted on eyebrows that was not so much. The electrical and equipment/fixtures were another story. The first night was like we were staying in a low budget hotel, and nothing really changed. We arrived late for check in. There was no hot water in any of the facets in our suite and no water pressure in the bathroom sink facet. The lighting fixtures above the nightstands in the bedroom would turn off and on at random times a couple times an hour. The ceiling fan in the bedroom was broken and had a mind of its own. It would speed up and slow down on its own. When it sped up too much the thing would rattle and shake and make noise during the night. The fan would also stop all the way on its own and reverse directions. Then the AC/Cooling system on the roof would turn on and vibrate and hum in our room off and on all night. Not peaceful at all! It was like we were staying in a haunted low budget hotel. When I woke up in the morning (if I slept), my phone was dead even though I had it plugged into the convenient phone charger on the nightstand. I brought these issues up to the front desk the next morning and they sent maintenance staff up to our room. The breaker was tripped on the hot water tank, so that was resolved, and we had no more problems with water temp. The phone charger on the nightstand was not plugged in behind the nightstand and this was fixed. We were told: All of the bathroom sinks had the same facet and no water pressure. There was nothing he could do about it. The lights above the nightstand had some sort of sensor that he could not adjust. After he left, I tried waving my hand around to activate this sensor and the lights never responded to my action but would still turn off and on at random times a couple times an hour. He also said he did not have an answer for the fan or had no control over the noise level of the AC/Cooling system on the roof. We stayed there 4 nights with blinking lights and a haunted fan in the bedroom and had to put up with the noisy AC/Cooling system. Worst (4) nights of sleep in my life. I also received a $75.00 parking citation for parking the golf cart the wrong direction in the parking lot, which was a dead end. I was told I could park there by the front desk, but never told I had to be facing a certain direction. Love the Florida beaches, but will stay elsewhere next time.

I rarely write reviews but this one is necessary. We had a barely flushing toilet upon arrival and called for assistance. Because of Hurricane Ian, all rooms were full (although we saw people check in the next day) so we could not move rooms. Long story short, the maintenance person showed up the next day after 10 a.m. and he also could not fix it. We went two days without a working toilet and it was, to say the least, uncomfortable. My 81-year-old mother in law could not walk downstairs to the lobby bathroom because she has COPD. There was a sewer smell too (we were given an ADA room, so it was coming out of the drain on the bathroom floor). We had to pick up a plunger from the front desk and plunge away at the toilet again and again and again. There was some leaking from the ceiling from the hurricane. Others on our floor also mentioned the leaks - so it wasn't just our room. Ours was coming out of the ceiling lamp - enough to have to grab towels and a garbage can to catch the water. On day three, we could not take it anymore. Had to check out. We plunged toilet again and again and it finally fully flushed. I never worked so hard to get a toilet to flush. Then, the garbage disposal would not switch on and off. Bottom line is that staff was terrible at handling issues. There are many ways to handle an issue and I give them an ”F.” They also charged us the entire bill after we asked to speak with the manager upon check out and told she wasn't available for at least 30 minutes, perhaps avoiding us. We couldn't even have a conversation -- just got charged. Super passive aggressive. I think this was my worst hotel stay ever.

Very enjoyable stay. Everything was just right