Hotel berhampiran Paseo del Mar Antofagasta, Antofagasta

Viaje junto a mi esposa y pudimos, gracias a Memphis Tour, obtener una experiencia extraordinaria. Sus guias son muy preparados y están permanentemente preocupados de cada detalle, 100% recomendable!! Nuestro próximo destino lo haremos con uds.. Gracias Mahmoud, Peter Samuel, Ahmed (Luxor, Aswan, Abu Simbel), Michael (El Cairo-Pirámides)..

We went to Hotel Terrado in Antofagasta because it was recommended by some friends. Considering the price, the service is subpar. The location has a perfect view to the sea and it’s central enough to move around the city without any problems. However, the hotel service needs improvement if they want to attract more people traveling for leisure. After three days in the hotel where we kept our beds made and our room clean, it was an ordeal to get a maid to change our sheets and clean our room. I asked three times and finally someone went around 7 pm to do the room. That particular day we were mostly out of the room while sightseeing and visiting some friends. Every time we returned to the hotel to change clothes or to use the bathroom, we realized the room was still in disarray. The receptionist Valentina was particularly concerned and helpful. Finally we got a maid to come, I felt bad for her because it was so late in the day, she probably wanted to go home. The breakfast buffet was excellent and also the waiting staff ( very kind and helpful). The restaurant of the hotel has good quality of food and drinks. However, the host of the restaurant was enthralled with her phone and when I asked why nobody was taking my order she said “we open at 1 pm” ( it was 1:07 pm). She freaked out when she realized it was actually time to start working. Some of the staff didn’t realize we were lodging in the hotel and rudely told us we didn’t have a reservation to use a table at dinner time (We’ve been in the hotel for three days by then). It’s ok not to know we were guests, it’s not ok the way they ask, in front of everyone, in an annoyed tone, and loudly. The manager of the hotel compensated our consume of a few drinks and cake the day of the cleaning the room mishap. We were grateful. One supervisor came to us to tell us about the free food/drinks and he was nice, until he started a weird diatribe about him being Mapuche instead of Chilean ( legally he is also Chilean in spite of being Mapuche…) Then he informed us ( mostly me, because my husband doesn’t speak Spanish) that Chileans are a horrible group of mixed races including “Spaniards, Arabs and Jews”. I was so shocked I just told him I also have Mapuche blood plus many other nationalities ( guess what… including Spaniard, Arab and Jewish). Everybody is entitled to their opinions and views, but when working in the hospitality industry, one need to be careful not to offend the guests. By the way, I’m Chilean with American citizenship. For once I was glad my husband didn’t understand Spanish. The next day a friend of mine came to visit with me and we went to the hotel restaurant to have a cup of coffee and water. All the days I’ve been there I didn’t charge anything to my room, because I prefer to pay as I go and keep all the receipts. The day of arrival, besides paying our stay in full, we paid a warranty of around $ 350 (approximately) to cover any charges or incidentals. I was sharing time with my

Exelente servicio y cálida atención, viaje con mi mascota, reciben animalitos hasta 15 kg , lo trataron como Rey, súper cariñosos con el, las instalaciones muy limpias e higiénicas, exelente desayunos, almuerzos y cenas variadas en resumen una muy buena experiencia

Melhor hotel que ficamos em viagens pelos Chile. Foi um prazer, atenção nota 10, café da manhã delicioso, abundante e variado, ****** que dava pra ver do lobby, pra quem tem criança e não pode entrar é um gostinho bem interessante. Perto da praia para caminhar e ao lado da avenida com os restaurantes. A piscina estava em reforma quando chegamos, mas abriu antes e aproveitamos, além de ter recebido uma compensação em voucher. Ah, o restaurante por preço fixo está maravilhoso e é sem dúvida um imperdível.

OK checkout begins exactly at 3pm...we were there at 2:45pm and the reception person (male) was a problem...There were plenty of rooms available but he had his orders: 3pm and no sooner. Perhaps we could get the paperwork done in advance? (2) AVOID the dinner in the restaurant: average food at best; small portions and very high price. (Maybe have a hamburger if hungry - there are a number of small places just down the road (north) that are better and much less expensive. (3) Internet: in the rooms it is not very good (slow...especially at peak times). They do have a business connection which allows one to plug a laptop directly into a router...but these days who carries that cord with them? Hotel will not lend you one..Finally (3) shower: water pressure not great and water is warm only - especially at peak times (like 730am when you most want to take a shower). This hotel seems to have been designed (or maintained) for times of minimal use...”rush hour” reveals its many flaws. Air BnB's much (much) better value in Antofagasta - go that route instead.