Pangsapuri di Loughborough

We had high hopes of this hotel as it seemed very modern walking in. Self check in worked well, although you have to enter your car reg for parking on a different system. We booked an accessible room as I have limited walking ability and it was lovely, plenty of space and a well equipped bathroom. The breakfast each morning was delicious with plenty of choice. Unfortunately, there were quite a few negatives. The public spaces are very cold, the evening food choice in the restaurant is limited and pricey. As there is no competition within walking distance I suppose they don’t have to worry. The bar, restaurant and room are also dimly lit. I assume to create ‘mood’ but my partially sighted husband really struggled. However, the biggest disappointment by far was the poor accessibility. Our room had a door pad to open the door to go out, but this was rendered useless as you had to manually open it to unlock it. As a power scooter user, this meant pulling up to the door, opening it, reversing back to use the pad to fully open it and then exiting the room. But to get in to the room there was no pad, so it required a hefty shove to get it to open once you’d unlocked it. Ironically, our room was the only door to have a door open pad on it. Which made getting to the lift impossible on your own. It’s very disappointing that a new building, which has clearly had money spent on it, has not considered some of the basics for wheelchair users to help them be independent. There is nothing worse than having to rely on others, particularly strangers, to do simple tasks.