Pangsapuri di Jaranguda

Don’t be fooled by the relatively new look of this place. It’s cheap and nasty. To the point where they don’t even put quilt covers on the quilts. Gross. Furthermore the place just stinks. Literally. Its main feature is that it has a hot spring in the middle of the complex. This is a design flaw as the hot spring smells of sulphur (rotten egg) and it goes through everything, including the bedding and pillows. It was disgusting. If this wasn’t bad enough, the night we stayed there, there was a function on that played nonstop music that went through the entire complex at ridiculous levels. Sitting in our rooms we had to talk over the music it was that loud. This went until 12:30am and stated again at 6am!! Hands down the worst experience I’ve had at a hotel. Below is complaint I wrote to the hotel. Their response was a no to the refund and did not even apologise. Hello I’d like to express how disappointed we were with our stay at your hotel and request a refund for last night’s accommodation. Allowing the music to be consistently so loud from when we arrived around 6pm and to continue until 12:30am and then to begin again at 6am is appalling customer service and showed zero consideration for your guests who did not attend the function. We were unable to sleep or escape the constant racket. Furthermore we were unable to have breakfast which was included in our price. At the very least we should have been advised of the function and given a choice to cancel our reservation. I feel a refund is a more than reasonable request and I look forward to you actioning it accordingly.