Pangsapuri di Sapporo

We recently stayed at the Grand Mercury in Sapporo and had a generally positive experience. The hotel's location is very strategic, allowing easy access to various attractions in the city. One of the major perks was the free parking, which added significant convenience to our stay. The room size was quite large, providing ample space for our kids to run around, which was a big plus for us. Additionally, the location is pretty quiet, ensuring a peaceful night's sleep. While the hotel was fairly clean, it wasn't spotless. I'd give the cleanliness a rating of about 8 out of 10. The service was okay, with many self-service options available, which might suit some guests more than others. Overall, the Grand Mercury is a good choice if you're looking for a convenient location, spacious rooms, and free parking in Sapporo.

入住體驗很棒，房屋環境超級温馨舒適、乾淨整潔、被褥暖和房東管家熱情，交通非常便利、周邊葯粧店、超市都非常近，推薦入住。

Very close to Oodori Park where the Christmas market was held. Happy with the stay. Plus point- AirPort Express bus just outside the hotel..

Our recent stay at the Sapporo Stream Hotel was a wonderful experience, and we highly recommend it, especially for families with young children. The hotel’s location is truly unbeatable—it’s conveniently situated near major attractions, restaurants, and public transportation, making it easy to explore Sapporo without any hassle. The hotel's accessibility was a game-changer for families like ours travelling with a stroller. It's directly accessible to the Cocono Susukino Mall and then directly down to the station area. It’s rare to find a hotel this considerate towards families, and we really appreciated the thoughtful design. The housekeeping service was another highlight of our stay. The hotel efficiently ensuring our room was well-stocked with their “menu” of housekeeping options! As expected in a Japanese hotel, the room was compact but thoughtfully designed. While opening two suitcases at the same time was a challenge, this is typical for hotels in Japan. The space was well-utilized, and we found it cosy and sufficient for our needs. Overall, Sapporo Stream Hotel exceeded our expectations with its prime location, family-friendly accessibility, and excellent housekeeping. While the room size might be a slight adjustment for some, it’s a small trade-off for the convenience and quality of service provided. We’d gladly stay here again on our next visit to Sapporo!

Location is great, within 10 mins' walk from Sapporo JR Station and shopping malls. You can choose buffet or Japanese breakfast and the buffet breakfast has various choices of food, but I hope the Japanese one can be changed more frequently. Staff are nice and helpful and able to speak English fluently.

Staff - So welcoming w, attentive ,speaking English very well,Always smiling,try to do their best according to your needs. Hotel - Smells good always,clean always,provide all the basic things such as tooth brush,shaver,cap,comb,hair dryer,shampoo,body wash,hair conditioner,body lotion,eye mask,tea and coffee bags. Location -was very good in the middle.Most of the attraction places very nearby such as sapporo tv tower,sapporo clock tower,odor park, near to JR Sapporo station too. Breakfast - not many choices but still can eat.I think they must have some variety of food and menu. Tours - If you book a tour from klook.com they will come and fetch you from the main lobby of hotel.It makes us felt convenient. JR Sapporo station nearby around 450m - walking distance.You can reach to this hotel from new chitose airport taking a subway around 45min.Its also cheaper around 1150 Yen per person.Once you reach JR Sapporo station ,you can walk using your Google map or you may use Go Taxi app to book a taxi if you felt you have a lot of luggage it will cost 770 Yen. We enjoy and love our stay at Ana crown plaza hotel.Will stay here next time when we come back to Sapporo.Recomended.Thank you so much for your wonderfull service.🥰

I would like to give this hotel a higher score, but unfortunately I cannot because there are too many little problems with the experience. On a positive note, the rooms are comfortable, perhaps not that large compared to normal Marriott standards, but not tiny either. However, there are just too many frustrating negatives at the hotel. For example: 1. There is a large difference in English language confidence amongst the front-desk staff. Some staff are fluent English speakers, but many other staff struggle with very basic English requests and so you end up with, for example, being recommended to go to a Conbini if you want to eat late, instead of suggesting a local ramen restaurant, many of which are open until 3am ! For an international brand hotel that clearly expects international customers, far more effort should be placed on improving the English language fluency of front-of-house staff, in particular the front-desk staff. 2. There is no comfortable lobby-style area to sit and work quietly. There is a cafe, but you cannot sit there unless you order, and if the cafe is closed, then you have zero seating options. 3. The cafe only servers Hokkoaido wines by the bottle. If you want wines by the glass, you have to order French wine. In my opinion this is a serious missed opportunity to showcase what Hokkaido has to offer. 4. On my first day here, housekeeping staff walked into my room unannounced. Fortunately I was dressed and about to leave the hotel for tourism. But housekeeping staff really need to learn basic protocol ! 5. There is no comptentent concierge at this hotel. Fortunately I am a regular visitor to Japan, so I am happy to cope on my own. But if you are thinking of staying at this hotel hoping to have the assistance of a competent concierge, you will be disappointed. For example, today I tested the front-desk asking for help reserving a restaurant, they just suggested I do it online... gee, thanks guys ! Ultimately none of these problems are insurmountable with proper training and other improvements. But for a hotel of this calibre, they equally should not have been problems in the first place, they are the sort of things that should automatically be there.

We stayed in nine hotels during our six week Winter visit to Japan; this hotel was the third most stylish but the second most uncomfortable. The corner double room has the right look with a little tea room next to a floor to ceiling window. We had a partial view of the Botanical Gardens which was pretty. The room was uncomfortable for the following reasons: 1. No storage. The room fit out is super minimal but if you have luggage there's nowhere to put it and no hanging space. 2. The designer was going for a zen low lighting experience but the room was so dark we couldn't see anything. There is one dim lamp next to the bed and another low light overhead light. It was so dark we had to borrow desk lamps to be able to see into our suitcases. Maybe the designer was trying to create a moody atmosphere but we found it dreary and depressing. 3. The thermostat has no fine controls - the room was either way too hot or very cold. We chose to turn the heat off and borrow extra blankets and wear extra layers. We chose the corner double room which despite being one of the larger rooms, felt too cramped for a four day stay. The onsen was stylish and cool. The outdoor onsen was set in cute snowscape. Having an onsen with snow around you felt very luxe. Unfortunately this hotel attracts a certain young, nouveau riche clientele who take selfies endlessly in this Instagram ready hotel. There were men taking photos of themselves in the onsen on two occasions; I felt like my privacy had been violated as I was in the same bath. It upset me they didn't respect me enough to abstain from taking video footage. Did they do that just because my partner and I were clearly not Japanese? We enjoyed the authentic breakfast, although I feel like having it once probably would have been enough. The location of the hotel was a bit of a dead zone, unless you love walking there are probably more central locations. If you can't speak Japanese the staff are just OK. I was overcharged and managed to get a refund even despite the language barrier. I would not stay at this hotel again but I did enjoy certain aspects of my stay.

Modern-style accommodation with attentive staff assisting during check-in and check-out, parking available, onsen facilities, reasonably spacious rooms, and within walking distance of the market.

the location was perfect and the hotel vibe was warm and cozy. I feel safe in this hotel. The room was small but it was comfortable. No tv in the room but you will be out and about for the whole day. Would definitely come back here but the prices are steep.