Pangsapuri di Acapulco de Juarez

Solides Hotel, gute Lage, sauber.

Two things, amazing chef at Carnivore. Also the other was amazing service by Leticia Esteban. Thank you coming back tomorrow. Thank you for also making everything so festive and organized it makes me feel very welcomed. I will be bringing business this weekend here.

La habitación que nos dieron estaba en un piso que se encontraba en mantenimiento, hacían ruido de reparaciones desde temprano y era muy molesto. La vista que nos tocó fue hacia unas canchas de tenis y un edificio de departamentos bastante descuidados, que no pertenece al hotel, lo cuál demeritó mucho nuestra experiencia. El mobiliario de la habitación en general es viejo, antes en la pequeña cocina había utensilios, ahora no hay nada, incluso quitaron el refrigerador, sólo dejaron el microondas. El wifi fue demasiado lento, no cargaban ni redes sociales, la limpieza, regular ya que no barrian la habitación, sólo se limitaban a hacer la cama. El servicio en las albercas es muuuuuuuy lento, tienen pocos meseros a pesar de ser temporada alta, y las sábanas que cubren las camas de la alberca están percudidas y viejas. El servicio de toallas de alberca te da una al día por persona, y no puedes pedir que te la cambien por una seca, tendrás que quedarte la misma hasta el día siguiente. Lo positivo fue la cercanía y excelente ubicación justo en el centro de la bahía de Acapulco, enfrente hay un centro comercial con restaurantes, y tiendas. A pocos pasos un mercado de souvenirs y artesanías. Y si quieres pedir comida o cualquier servicio por apps, te llega a la entrada del hotel en minutos. Las albercas bien, aunque podrían mejorar su limpieza, pues se ve bastante turbia el agua, sobre todo en la de adultos, que es una gran ventaja, si no viajas con niños y quieres relajarte.

This hotel exceeded expectations and was a pleasant experience overall. Large rooms with ocean views, very clean environment, delicious food and friendly staff. A special shout out to Victor at the bar and Reyna the tortilla chef, such a pleasure to deal with! Catering to a mostly national clientele, it was even more fun to enjoy a vacation like the locals.

The rooms were good but bathtubs and showers show signs of being old. Parking your car cost 70 pesos per night. We only had room service on some snacks and the chips were stale. Has a very small beach area that is clean and enjoyable. The pools are very nice. No wash cloths, so if from the U.S. make sure you bring something to wash yourself, something other than your hand. The refrigerator in the room is locked so I don't really understand how you are to use it, but they come daily and unlock it and count everything to see if you are eating or drinking from it. Weird! Nice but out of the way and don't know if I will return to Acapulco. I think Cancun is better.

We were traveling as an extended family and had the three-bedroom suite facing the bay. Very nice, very clean, absolutely no complaints. Each room had a balcony. We saw sea turtles swimming in the water by the rocks numerous times. The hotel staff is pleasant and helpful. We did not encounter any staff members who were not. Part of what made the visit so enjoyable is that the taxi drivers located outside the Fiesta Americana provide a great service. We booked a daylong tour with Jose Luciano Callejas Gonzalez. We paid less than then tour companies were charging, traveled in a spotlessly clean air conditioned Suburban, and got a personalized tour. Jose took us to numerous scenic outlooks, the Chapel of Peace (a must see), the Diego Rivera mural (another must see), the Mirador for lunch and to watch the cliff divers, the outdoor ampitheater, Los Flamingoes to see the view, and other stops. We really felt like we got a great overview of city. Jose's English is excellent and he's very knowledgeable. Look for the guy in the turquoise shirt, his service is exceptional! We also worked with several other drivers stationed at the hotel. Oscar Cervantes also has excellent English and outstanding service, as does Pedro. The pools at the hotel were very nice. One was closed for renovation while we were there (June 2023) but the others offered plenty of space. One nice surprise is that several floors offer washers and dryers free of charge. So great to be able to take home a suitcase of clean clothes! Our room had a small kitchen, stovetop only, no oven, plus microwave, dishwasher, and fridge. We made a run to the grocery store and were able to cook meals there some days. The hotel plays music throughout the evening and late into the night on the weekends. If you're sensitive to sounds, take ear plugs. The music didn't bother us but it might bother others. Fiesta Americana is in easy (and safe) walking distance to numerous restaurants. We particularly liked La Finca. I whole-heartedly recommend Fiesta Americana and its excellent staff and taxi drivers!