Pangsapuri di Mount Maunganui

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

This Apartment block is so old and tired. There’s no air conditioning and no WIFI. We stayed in 2021 and had a terrible time. Car damaged in carpark and burnt myself on mid-connected washer. Offered discount to come back and gave them benefit of doubt but not again. Car damaged again!!!! Huge scratches from ladies in car next door carrying in makeup box - bed had grass in it and it’s just a tired, grumpy old place. Maybe once renovated it will be different.

this is the 4th time we have stayed here . it is close to the main street , has a nice chilled out vibe with good facilities and is a really good price. the only problem we found this time was we had booked to escape our busy lives and relax for a few days. we were put in room 10 under where the owners stay with their young kids i am not sure if they are aware but the ceiling is very thin and for all 3 mornings from 6AM through to 9AM it is just constant running / jumping / screaming from the kids and i know that sounds harsh but when you book a few days away and get woke every morning like this it is very very off putting. i will stay here again but only if we can be at the opposite end of the property. we honestly don't mind people making a bit of noise but constant jumping and thumping rite above your head from early every morning is not ideal at all

The place is very accesible from state hiway and few blocks away from Bayfair mall. We did not expect that a motel could have been that complete. The check in was very smooth. The guy accompanied us to our room. The unit has 2 floors. Ground floor has 1 single bed, small receiving area and mini kitchen. Mini kitchen has cuttleries, kitchen utensils, pans and mini fridge. The toilet hAs bath tub and complete with toiletries. Queen size bed is uptairs. I must commend this has the most generous plug/ socket that we have ever stayed in! I think the entire unit has 5 x 2 plugs. Yehey!! Thats 10 gadgets or appliance at the same time. Lol. There is a heater panel as well but electric fan is provided too. We are delighted that we were able to use their heated pool After a tiring day from walking around. The check out was fast and easy too! Will recommend this motel to everyone who does not expect something grand and not fussy. We are happy to stay here again and again in the future

The place was unexpectedly nice. Room was clean and there were some nice touches - a wee bottle of full cream milk with a nice creamy top, a bottle of water chilling in the fridge. Check in was effortless. The shower was a little weak but overall I'm really glad I stayed here. New world supermarket across the road and a world class steak restaurant around the corner